2006 Mercury Monterey phone

Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the authorized dealer(s) who sold or serviced the
vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
•The names (if known) of all the people you contacted at the
authorized dealer(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
2006 Monterey(mty)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
259

After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the authorized
dealer) but not on consumers who are free to pursue other remedies
available to them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your authorized dealer or write/call
the Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
2006 Monterey(mty)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
260

If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Customers in the U.S. should call 1–800–392–3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your authorized dealer or
by writing to Ford Motor Company of Canada, Limited, Service
Publications, P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
2006 Monterey(mty)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
262

Rear seat entertainment systems - DVD
Ash cup/coin holder
Trailer hitches, wiring harnesses and accessories
Roof carriers
Peace of mind
First aid and safety kits
Full vehicle covers
Locking gas cap
Remote start
Vehicle security systems
Mobile-Ease
hands-free communication system
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
2006 Monterey(mty)
Owners Guide (post-2002-fmt)
USA(fus)
Accessories
311

A
Accessory delay ..........................64
AdvanceTrac ..............................216
Air cleaner filter ...............298, 302
Air filter, cabin ............................40
Airbag supplemental restraint
system ................147–148, 156, 158
and child safety seats ............149
description ..............148, 156, 158
disposal ....................................161
driver airbag ............150, 157, 159
indicator light .................156, 161
operation .................150, 157, 159
passenger airbag .....150, 157, 159
side airbag ...............................156
Antifreeze
(see Engine coolant) ................280
Anti-lock brake system
(see Brakes) ......................214–215
Anti-theft system ......................106
arming the system ..................107
disarming a triggered
system .....................................107
Audio system
(see Radio) ......................17, 20, 23
Automatic transaxle .................219
fluid, adding ............................296
fluid, checking ........................296
fluid, refill capacities ..............303
fluid, specification ..................306
Automatic transmission
driving an automatic
overdrive .................................220
Auxiliary power point .................62
Axle
lubricant specifications ..........304
B
Battery .......................................277acid, treating emergencies .....277
jumping a disabled battery ....247
maintenance-free ....................277
replacement, specifications ...302
servicing ..................................277
BeltMinder .................................142
Brakes ........................................214
anti-lock ...........................214–215
anti-lock brake system
(ABS) warning light ...............215
fluid, checking and adding ....296
fluid, refill capacities ..............303
fluid, specifications .........304, 306
lubricant specifications ..304, 306
parking ....................................216
shift interlock ..........................219
Bulbs ............................................48
C
Capacities for refilling fluids ....303
Cargo net .....................................87
Cassette tape player .......17, 20, 23
Cell phone use ..............................7
Child safety restraints ..............162
child safety belts ....................162
Child safety seats ......................168
in front seat ............................170
in rear seat ..............................170
tether anchorage hardware ...172
Cleaning your vehicle
engine compartment ..............265
instrument panel ....................267
interior .....................................267
interior trim ............................267
plastic parts ............................266
washing ....................................264
waxing .....................................264
wheels ......................................265
2006 Monterey(mty)
Owners Guide (post-2002-fmt)
USA(fus)
Index
312