208 Controls in detailUseful featuresTele Aid
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or on the multifunc-
tion steering wheel. To raise, turn the rota-
ry volume control on the audio system
clockwise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on the audio
system control counterclockwise or pressbuttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
¡button. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-881-6611 (in Canada).
iThe SOS button is located above the in-
side rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located in the center storage compart-
ment (
page 201).
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the Tele
Aid system may not function and if this
occurs, assistance must be summoned
by other means.
316 Practical hintsWhat to do if ...Left display
Right display
Possible cause/
consequence
Possible solution
#
Visit
workshop
The battery is no longer charg-
ing. Possible causes:
alternator malfunctioning
broken poly-V-belt
Do not forget that the brake
system requires electrical ener-
gy and may be operating with
restricted capability. Consider-
ably greater brake pedal force
is required and the pedal travel
is longer. The stopping distance
is increased.
Stop your vehicle immediately in a safe location and
check the poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise the engine will
overheat due to an inoperative water pump which
may result in damage to the engine. Notify an
authorized Mercedes-Benz Center.
If it is in order:
Drive immediately to the nearest authorized
Mercedes-Benz Center. Adjust driving to be consis-
tent with reduced braking responsiveness.
Read and observe messages in the multifunction display.
There is a malfunction in the
electronic system.
Have the system checked at an authorized
Mercedes-Benz Center immediately.
