242 Controls in detailUseful featuresA voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and / or towing, charges may ap-
ply. Refer to the Roadside Assistance
Manual for more information.The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.iThe indicator lamp in the Roadside
Assistance button• remains
illuminated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 239) if
the indicator lamp does not come on in
red or stays on longer than approxi-
mately 10 seconds.
If the indicator lamp in the Roadside
Assistance button• is flashing con-
tinuously and there was no voice con-
nection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND headunit.
246 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Call connected
will appear in the
multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
iIf the anti-theft alarm or the tow-away
alarm stays on for more than
30 seconds, a call to the Response
Center is initiated automatically by the
Tele Aid system provided Tele Aid ser-
vice was subscribed to and properly ac-
tivated, and that necessary cellular
service and GPS coverage are avail-
able. See anti-theft alarm system
(page 91) and tow away alarm
(page 93).
258 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 334) and
warning messages (
page 345) in the in-
strument cluster come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes are
only applied to the front wheels. Stopping
distance is increased! If there is a malfunc-
tion in the electro-hydraulic brake system,
we recommend that the vehicle be trans-
ported with all wheels off the ground using
flatbed or appropriate wheel lift/dolly equip-
ment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
up to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km/h). For more infor-
mation, see “Towing the vehicle”
(page 421).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
261 Operation
Driving instructions
Parking
Tires
Treadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and be-
come visible at a tread depth of approxi-
mately
1/16
in (1.6 mm), at which point
the tire is considered worn and should be
replaced.
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before
turning off
the engine and leaving the vehicle always:
Keep right foot on brake pedal.
Firmly depress parking brake pedal.
Move the gear selector lever to
positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheels towards the road curb.
Turn the SmartKey in the starter switch
to position0 and remove the SmartKey
from the starter switch, or press the
start/stop button (vehicles with
KEYLESS-GO*).
Take the SmartKey or the SmartKey with
KEYLESS-GO* and lock vehicle when
leaving.!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move gear selector lever to positionP.
When parking on hills, turn front wheels
towards the road curb.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to
the nearest Mercedes-Benz Center or tire
dealer for repairs.
269 Operation
At the gas station
At the gas station
Refuelling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey or the SmartKey with
KEYLESS-GO* automatically locks/un-
locks the fuel filler flap.
Turn off the engine
by turning the SmartKey to
position0. Remove the SmartKey
from the starter switch.
by pressing the KEYLESS-GO*
start/stop button. Open the driv-
er’s door (with the driver’s door
open, starter switch is in position 0,
same as SmartKey removed from
starter switch).
Open the fuel filler flap by pushing at
the point indicated by the arrow.
The fuel filler flap springs open.
Turn the fuel cap to the left and hold on
to it until possible pressure is released.
Take off the cap and set it in the recess
on the fuel filler flap.
Only fill your tank until the filler nozzle
unit cuts out – do not top up or over-
fill.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
injury. Whenever you are around gasoline,
avoid inhaling fumes and skin contact,
extinguish all smoking materials. Never
allow sparks, flame or smoking materials
near gasoline!
288 OperationTires and wheelsStep 2
Determine the combined weight of the
driver and passengers that will be
riding in your vehicle.
Step 3
Subtract the combined weight of the
driver and passengers from XXX kilo-
grams or XXX lbs.Step 4
The resulting figure equals the avail-
able amount of cargo and luggage load
capacity. For example, if the “XXX”
amount equals 1400 lbs. and there will
be five 150 lbs. passengers in your
vehicle, the amount of available cargo
and luggage load capacity is 650 lbs.
(1400 - 750 (5 x 150) = 650 lbs.)
Step 5
Determine the combined weight of
luggage and cargo being loaded on the
vehicle. That weight may not safely
exceed the available cargo and luggage
load capacity calculated in step 4.Step 6 (if applicable)
If your vehicle will be towing a trailer,
load from your trailer will be trans-
ferred to your vehicle. Consult this
manual to determine how this reduces
the available cargo and luggage load
capacity of your vehicle (
page 290).
The following table shows examples on
how to calculate total and cargo load
capacities with varying seating configura-
tions and number and size of occupants.
The following examples use a load limit
of 1500 lbs. This is for illustration
purposes only. Make sure you are using
the actual load limit for your vehicle stated
on the vehicle’s placard (
page 286).
290 OperationTires and wheelsCertification label
Even after careful determination of the
combined weight of all occupants, cargo
and the trailer tongue load (if applicable)
(page 290) as to not exceed the permis-
sible load limit, you must make sure that
your vehicle never exceeds the Gross Vehi-
cle Weight Rating (GVWR) and the Gross
Axle Weight Rating (GAWR) for either the
front or rear axle. You can obtain the
GVWR and GAWR from the Certification la-
bel. The Certification Label can be found
on the driver’s door B-pillar, see “Technical
data” (
page 430).Gross Vehicle Weight Rating (GVWR): The
total weight of the vehicle, all occupants,
all cargo, and the trailer tongue load
(
page 290) must never exceed the
GVWR.
Gross Axle Weight Rating (GAWR): The to-
tal allowable weight that can be carried by
a single axle (front or rear).
To assure that your vehicle does not ex-
ceed the maximum permissible weight
limits (GVWR and GAWR for front and rear
axle), have the loaded vehicle (including
driver, passengers and all cargo and, if ap-
plicable, trailer fully loaded) weighed on a
suitable commercial scale.Trailer tongue load
The tongue load of any trailer is an impor-
tant weight to measure because it affects
the load you can carry in your vehicle. If a
trailer is towed, the tongue load must be
added to the weight of all occupants riding
and any cargo you are carrying in the
vehicle. The tongue load typically is
10 percent of the trailer weight and every-
thing loaded in it.
Your Mercedes-Benz has been designed
primarily to carry passengers and their
cargo. Mercedes-Benz does not recom-
mend trailer towing with your vehicle.
324 OperationVehicle careHand-wash
Do not use hot water or wash your vehicle
in direct sunlight.
Only use a mild car wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water.
Direct only a very weak spray towards
the ventilation intake.
Use plenty of water and rinse the
sponge and chamois frequently.
Rinse with clean water and thoroughly
dry with a chamois.
Do not allow cleaning agents to dry on
the finish.Automatic car wash
You can have your car washed in an auto-
matic car wash from the start. Automatic
car washes without brushes are prefera-
ble.
If the vehicle is very dirty, prewash it be-
fore running it through the automatic car
wash.
!Due to the width of the vehicle, fold in
exterior rear view mirrors prior to run-
ning the vehicle through an automatic
car wash to prevent damage to the
mirrors.
Make sure that the windshield wiper
switch is set to0 (
page 54). Other-
wise, the rain sensor could activate and
cause the wipers to move unintention-
ally. This may lead to vehicle damage.
iAfter running the vehicle through an au-
tomatic car wash, wipe any wax off of
the windshield (
page 327). This will
prevent smears and reduce wiping
noise which can be caused by residual
wax on the windshield.
When leaving the car wash, make sure
that the mirrors are folded out. Other-
wise they may vibrate.