Page 281 of 561

280 Controls in detailLoadingLoading instructionsThe gross vehicle weight which is the
weight of the vehicle including fuel, tools,
spare wheel, installed accessories, pas-
sengers, and luggage/cargo must never
exceed the load limit and the Gross Vehicle
Weight Rating (GVWR) for your vehicle as
specified on the placard(s) located on the
driver’s door B-pillar (
page 510). In addi-
tion, the load must be distributed in such a
way so that the weight on each axle never
exceeds the Gross Axle Weight Rating
(GAWR) for the front and rear axle. The
GVWR and GAWR for your vehicle are indi-
cated on the certification label which can
be found on the driver’s door B-pillar
(
page 510).
For more information, see “Tire and Load-
ing Information” (
page 357).
The handling characteristics of a fully load-
ed vehicle depend greatly on the load dis-
tribution. It is therefore recommended to
load the vehicle according to the illustra-
tions shown, with the heaviest items being
placed towards the front of the vehicle.
Warning!
G
Always fasten items being carried as secure-
ly as possible using cargo tie-down rings and
fastening materials appropriate for the
weight and size of the load.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and can cause in-
jury to vehicle occupants unless the items
are securely fastened in the vehicle.
To help avoid personal injury during a colli-
sion or sudden maneuver, always use parti-
tion net when transporting cargo.
Never drive vehicle with the tailgate open.
Deadly carbon monoxide (CO) gases may
enter vehicle interior resulting in uncon-
sciousness and death.
Page 312 of 561

311 Controls in detail
Useful features
You can take and place telephone calls us-
ing thes andt buttons on the
steering wheel. To carry out other tele-
phone functions, use the control system
(page 194).
See separate instruction manual for infor-
mation on how to operate the telephone.
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the Modular COMAND System or on the
multifunction steering wheel. To raise, turn
the rotary volume control on Modular
COMAND System clockwise or press
buttonæ on the multifunction steering
wheel. To lower, turn the rotary volume
control on Modular COMAND System con-
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the ¡button. Failure to complete
either of these steps will result in a
system that is not activated.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
Page 313 of 561

312 Controls in detailUseful featurestrol counterclockwise or press
buttonç on the multifunction steering
wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on). The
message
Malfunction. Drive to work-
shop
appears in the multifunction display.
iThe SOS button is located in the over-
head control panel.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
iWhen a Tele Aid call has been initiated,
the Modular COMAND System audio is
muted and the selected mode (radio,
CD etc.) pauses. The optional cellular
phone (if installed) inserted in cradle
switches off. If you must use this
phone, we recommend that you use it
only with the vehicle at a standstill in a
safe location. Remove the phone from
the cradle and place the call. The navi-
gation* system (if engaged) will contin-
ue to run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the Modular
COMAND System. A pop-up window
will appear in the Modular COMAND
System display to indicate that a Tele
Aid call is in progress. After the Tele Aid
call has ended, the optional cellular
phone inserted in the cradle switches
on again. A PIN entry might be neces-
sary.
Page 317 of 561

316 Controls in detailUseful featuresThe Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance Manual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 312) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using thet button on
the multifunction steering wheel or the
END Button on the Modular COMAND
System.
Page 319 of 561

318 Controls in detailUseful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls. Information calls can be terminated
using thet button on the multi-
function steering wheel or the END But-
ton on the Modular COMAND System.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit your authorized
Mercedes-Benz Light Truck Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Emergency calls can only be termi-
nated by a Response Center or
Customer Assistance Center represen-
tative, whereas Roadside Assistance
and Information calls can also be termi-
nated by pressing buttont on the
multifunction steering wheel or using
the END button on the Modular
COMAND System.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.
Page 330 of 561
329 Operation
The first 1000 miles (1500 km)
Driving instructions
At the gas station
Engine compartment
Tires and wheels
Winter driving
Maintenance
Vehicle care
Page 334 of 561

333 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream will cool down
the brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow a drive wheel to spin for an
extended period with the ESP
® switched
off. Doing so may cause serious damage to
the drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps
prevent overheating of the brakes and
reduces brake pad wear.
When using the engine’s braking pow-
er, a drive wheel may not spin for an ex-
tended period of time, e.g. on slippery
road surfaces. This may cause serious
damage to the drivetrain which is not
covered by the Mercedes-Benz Limited
Warranty.
!Simultaneously depressing the
accelerator pedal and applying the
brake reduces engine performance and
causes premature brake and drivetrain
wear.
Page 335 of 561

334 OperationDriving instructionsParking
Tires
Treadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and
become visible at a tread depth of
approximately
1/16
in (1.6 mm), at which
point the tire is considered worn and
should be replaced.
!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
set the automatic transmission to
positionP.
When parking on hills, always turn front
wheels towards the curb.Warning!
G
To reduce the risk of personal injury, or
damage to the vehicle powertrain, as a
result of vehicle movement, before turning
off the engine and leaving the vehicle al-
ways:
Keep right foot on brake pedal.
Firmly depress parking brake pedal.
Set the automatic transmission to
positionP.
When parked on an incline, turn front
wheel towards the road curb.
Turn the SmartKey to starter switch
position0 and remove, or press
KEYLESS-GO* start / stop button (vehi-
cles with KEYLESS-GO*).
Take the SmartKey or the SmartKey with
KEYLESS-GO* with you and lock vehicle
when leaving.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to
the nearest Mercedes-Benz Light Truck
Center or tire dealer for repairs.