281 Controls in detail
Useful features
The Tele Aid system
(Tele
matic A
larm I
dentification on 
D
emand)
The Tele Aid system consists of three 
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged, 
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can 
be adjusted when using the volume control 
on the Modular COMAND System or on the 
multifunction steering wheel. To raise, turn 
the rotary volume control on Modular 
COMAND System clockwise or press 
buttonæ on the multifunction steering 
wheel. To lower, turn the rotary volume 
control on Modular COMAND System con-trol counterclockwise or press 
buttonç on the multifunction steering 
wheel.
To activate, press the SOS button, the 
Roadside Assistance button• or 
the Information button¡, depend-
ing on the type of response required.iThe SOS button is located in the over-
head control panel.
The Roadside Assistance button• 
and the Information button¡ are 
located below the center armrest 
cover.!The Tele Aid system utilizes the cellular 
network for communication and the 
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of 
these signals are unavailable, the 
Tele Aid system may not function and if 
this occurs, assistance must be sum-
moned by other means.
iWhen a Tele Aid call has been initiated, 
the Modular COMAND System audio is 
muted and the selected mode (radio, 
CD etc.) pauses. The optional cellular 
phone (if installed) inserted in cradle 
switches off. If you must use this 
phone, we recommend that you use it 
only with the vehicle at a standstill in a 
safe location. Remove the phone from 
the cradle and place the call. The navi-
gation* system (if engaged) will contin-
ue to run. The display in the instrument 
cluster is available for use, and spoken 
commands are only available by press-
ing the RPT button on the Modular 
COMAND System. A pop-up window 
will appear in the Modular COMAND 
System display to indicate that a Tele 
Aid call is in progress. After the TeleAid 
call has ended, the optional cellular 
phone inserted in the cradle switches 
on again. A PIN entry might be neces-
sary.