292 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND navigation*
system (if engaged) will continue to
run. The multifunction display in the in-
strument cluster is available for use,
and spoken commands are only avail-
able by pressing the RPT button on the
COMAND unit. A pop-up window will
appear in the COMAND display to indi-
cate that a Tele Aid call is in progress.
304 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 376) and
warning messages in the instrument cluster
(
page 386) come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes may
only be applied to the front wheels. Stop-
ping distance is increased!
If there is a malfunction in the electrohy-
draulic brake system, we recommend that
the vehicle be transported with all wheels
off the ground using flatbed or appropriate
wheel lift/dolly equipment. A tow bar must
be used if circumstances do not permit the
use of the recommended towing methods
and the vehicle requires towing with all four
wheels on the ground. Towing the vehicle
with all four wheels on the ground is only
permissible for distances up to 30 miles
(50 km) and at a speed not to exceed
30 mph (50 km/h). For more information,
refer to “Towing the vehicle” (
page 457).
For more information, see “Electrohydraulic
brake system” (
page 97).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
305 Operation
Driving instructions
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.
Refer to the description of the Brake Assist
System (BAS) (
page 94).If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on, there is a malfunction in the
electrohydraulic brake system (
page 97)
or the brake fluid level in the reservoir is
too low.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected by quali-
fied technicians immediately. Contact an
authorized Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.
After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream will cool down
the brakes faster.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(page 400).!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
328 OperationTires and wheelsSee an authorized Mercedes-Benz Center
for information on tested and recommend-
ed rims and tires for summer and winter
operation. They can also offer advice con-
cerning tire service and purchase.
Retreaded tires are not tested or recom-
mended by Mercedes-Benz, since previous
damage cannot always be recognized on
retreads. Mercedes-Benz can therefore
not assure the operating safety of the
vehicle when such tires are used.
Important guidelines
Only use sets of tires and rims of the
same type and make.
Tires must be of the correct size for the
rim.
Break in new tires for approximately
60 miles (100 km) at moderate
speeds.
Regularly check the tires and rims for
damage. Dented or bent rims can
cause tire inflation pressure loss and
damage to the tire beads.
If vehicle is heavily loaded, check tire
inflation pressure and correct as
required.
Do not allow your tires to wear down
too far. Adhesion properties on wet
roads are sharply reduced at tread
depths under
1/8in (3 mm).
When replacing individual tires, you
should mount new tires on the front
wheels first (on vehicles with
same-sized wheels all around).
Warning!
G
Replace rims or tires with the same designa-
tion, manufacturer and type as shown on the
original part. See an authorized
Mercedes-Benz Center for further informa-
tion. If incorrectly sized rims and tires are
mounted:
The wheel brakes or suspension compo-
nents can be damaged.
The correct operating clearance of the
wheels and the tires are no longer guar-
anteed.
Warning!
G
Worn, old tires can cause accidents. If the
tire tread is badly worn, or if the tires have
sustained damage, replace them.
When replacing rims, only use Genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can re-
sult in the bolts loosening and possibly an
accident.
343 Operation
Tires and wheels
Potential problems associated with
underinflated and overinflated tires
Underinflated tire inflation pressure
Underinflated tires can:
cause excessive and uneven tire wear
adversely affect fuel economy
lead to tire failure from being
overheated
adversely affect handling
characteristicsOverinflated tire inflation pressure
Overinflated tires can:
adversely affect handling
characteristics
cause uneven tire wear
be more prone to damage from road
hazards
adversely affect ride comfort
increase stopping distance
MOExtended system*
The MOExtended system allows you to
continue driving your vehicle even if there
is a total loss of pressure in one or more
tires.
You may only use the MOExtended system
with the Tire Pressure Monitoring System*
(TPMS*) (
page 339).
For information on driving in case of pres-
sure loss in one or more tires (emergency
mode), see the “Practical hints” section
(
page 448).
Warning!
G
Follow recommended tire inflation
pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly,
adversely affect handling and fuel economy,
and are more likely to fail from being
overheated.
Warning!
G
Follow recommended tire inflation
pressures.
Do not overinflate tires. Overinflated tires
can adversely affect handling and ride
comfort, wear unevenly, increase stopping
distance, and result in sudden deflation
(blowout) because they are more likely to
become punctured or damaged by road
debris, potholes etc.
361 Operation
Maintenance
Clearing the maintenance service
indicator message
The maintenance service indicator mes-
sage is automatically cleared
after approximately 10 seconds when
you switch on the ignition or when
reaching the service threshold while
driving
after approximately 30 seconds, once
the suggested maintenance service
term has passed
You can also clear it yourself:
Press the reset button 1 on the left
side of the instrument cluster.The maintenance service indicator
message is cleared and the standard
display appears in the multifunction
display (
page 153).
Maintenance service term exceeded
If you have exceeded the suggested main-
tenance service term, you will see the fol-
lowing message in the multifunction
display:
Service A exceeded by XXXXX Miles (Km)
Service A exceeded by XXX Days
Service A exceeded by X Day In addition, a signal sounds when the mes-
sage appears.
Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance
service.
iVehicles equipped with FSS PLUS
(Flexible S
ervice S
ystem PLUS) only
(Canada vehicles): The interval be-
tween maintenance services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.
402 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause/consequence
Possible solution
(USA only);(Canada only)3
Brake fluid
Visit workshop
There is insufficient brake fluid in the
reservoir.
Risk of accident! Stop the vehicle in a
safe location as soon as it is safe to do
so and notify an authorized
Mercedes-Benz Center. Do not add
brake fluid! This will not solve the
problem.
Warning!
G
Driving with the message
Brake fluid
Visit workshop
displayed can result in an
accident. Have your brake system checked
immediately.
If there is a malfunction in the electrohy-
draulic brake system, we recommend that
the vehicle be transported with all wheels
off the ground using flatbed or appropriate
wheel lift/dolly equipment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
u p t o 3 0 m i l e s ( 5 0 k m ) a n d a t a s p e e d n o t t o
exceed 30 mph (50 km / h). For more infor-
mation, refer to “Towing the vehicle”
(page 457).
If the electrohydraulic brake system enters
its emergency operation mode, the driver
must apply significantly greater brake pedal
pressure and depress the pedal much fur-
ther than normal to obtain braking effect. If
necessary, apply full pressure to the brake
pedal. Brakes may only be applied to the
front wheels. Stopping distance is in-
creased!
Do not add brake fluid before checking the
brake system. Overfilling the brake fluid res-
ervoir can result in spilling brake fluid on hot
engine parts and the brake fluid catching
fire. You can be seriously burned.!If you find that the brake fluid in the
brake fluid reservoir has fallen to the
minimum mark or below, have the
brake system checked for brake pad
thickness and leaks.
458 Practical hintsTowing the vehicle
!
To be certain to avoid a possibility of
damage to the drivetrain, however, we
recommend the drive shaft be discon-
nected at the rear axle drive flange (ve-
hicles with 4MATIC: disconnected at
the front and rear axle drive flanges) for
any towing beyond a short tow to a
nearby garage.
Warning!
G
If circumstances require towing the vehicle
with all wheels on the ground, always tow
with a tow bar if:
the engine will not run
there is a malfunction in the electrohy-
draulic brake system
there is a malfunction in the power sup-
ply or in the vehicle’s electrical system
as that will be necessary to adequately con-
trol the towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make certain the SmartKey is in
starter switch position2.
If the SmartKey is left in the starter switch
position0 for an extended period of time, it
can no longer be turned in the switch. In this
case, the steering is locked. To unlock, re-
move SmartKey from starter switch and re-
insert.
Warning!
G
The brake system requires electrical power
to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. To brake, the driver
must then apply significantly greater brake
pedal pressure and depress the pedal much
further to obtain the expected braking ef-
fect. If necessary, apply full pressure to the
brake pedal. Brakes may only be applied to
the front wheels. Stopping distance is in-
creased! Adapt your driving style according-
ly. For more information, refer to
“Electrohydraulic brake system”
(page 97).
With the engine not running, there is no
power assistance for the steering system. In
this case, it is important to keep in mind that
a considerably higher degree of effort is nec-
essary to steer the vehicle. Adapt your driv-
ing accordingly.