286 Controls in detailUseful featuresTele Aid
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.System self-check
Initially, after switching on the ignition,
malfunctions are detected and indicated
(the indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using
button¡. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
326 OperationEngine compartmentBatteries
Your vehicle is equipped with two
batteries:
Main battery (located in the trunk).
Auxiliary battery (located in the engine
compartment).
These batteries should always be suffi-
ciently charged in order to achieve their
rated service life. Refer to Maintenance
Booklet for battery maintenance intervals.
If you use your vehicle mostly for short-dis-
tance trips, you will need to have the bat-
tery charge checked more frequently.
When replacing batteries, always use bat-
teries approved by Mercedes-Benz.
If you do not intend to operate your vehicle
for an extended period of time, consult an
authorized Mercedes-Benz Center about
steps you need to observe.Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
G
Observe all safety instructions
and precautions when handling
automotive batteries.
A
Risk of explosion
D
Keep flames or sparks away
from battery. Do not smoke.
B
Battery acid is caustic. Do not
allow it to come into contact
with skin, eyes or clothing.
In case it does, immediately
flush affected area with clean
water and seek medical help if
necessary.
E
Wear eye protection.
C
Keep children away.
F
Follow the instructions in this
Operator’s Manual.
358 OperationWinter drivingBefore the onset of winter, have your
vehicle winterized at an authorized
Mercedes-Benz Center. This service
includes:
Check of anticorrosion and antifreeze
concentration.
Addition of cleaning concentrate to the
water of the windshield and headlamp
cleaning system.
Add MB Concentrate “S” to a premixed
windshield washer solvent/antifreeze
which is formulated for temperatures
below freezing point (
page 490).
Battery test. Battery capacity drops
with decreasing ambient temperature.
A well charged battery helps to make
sure that the engine can be started and
the electrohydraulic brake system will
be fully operational, even at low ambi-
ent temperatures.
Tire change.
Winter tires
Always use winter tires at temperatures
below 45°F (7°C) and whenever wintry
road conditions prevail. Not all M+S rated
tires provide special winter performance.
Make sure the tires you use show the
mountain/snowflake.marking on the
tire sidewall. These tires meet specific
snow traction performance requirements
of the Rubber Manufacturers Association
(RMA) and The Rubber Association of Can-
ada (RAC) and have been designed specif-
ically for use in snow conditions. Use of
winter tires is the only way to achieve the
maximum effectiveness of the ABS, ESP
®
and 4MATIC in winter operation.
For safe handling, make sure that all
mounted winter tires are of the same make
and have the same tread design.Always observe the speed rating of the
winter tires installed on your vehicle. If the
maximum speed for which your tires are
rated is below the speed rating of your ve-
hicle, you must place a notice to this effect
where it will be seen by the driver. Such no-
tices are available at your tire dealer or any
authorized Mercedes-Benz Center.
Warning!
G
Winter tires with a tread depth of less than 1/6in (4 mm) must be replaced. They are no
longer suitable for winter operation.
Warning!
G
If you use your spare tire when winter tires
are fitted on the other wheels, be aware that
the difference in tire characteristics may
very well impair turning stability and that
overall driving stability may be reduced.
Adapt your driving style accordingly.
374 Practical hintsWhat to do if …Lamps in instrument clusterGeneral information:
If any of the following lamps in the instru-
ment cluster fails to come on during thebulb self-check when switching on the igni-
tion, have the respective bulb checked and
replaced if necessary.Problem
Possible cause/consequence
Suggested solution
-
The yellow ABS indicator lamp
comes on while driving.
The ABS has detected a malfunction and has
switched off. The BAS and the ESP
® are also
switched off (see messages in the multifunc-
tion display).
The electrohydraulic brake system is still
functioning normally but without the ABS
available.
If the ABS control unit is malfunctioning, oth-
er systems such as the Parktronic system*,
Distronic*, or the automatic transmission
may also be malfunctioning.
Continue driving with added caution.
Wheels may lock during hard braking,
reducing steering capability.
Read and observe messages in the
multifunction display (
page 386).
Have the system checked at an autho-
rized Mercedes-Benz Center as soon
as possible.
Failure to follow these instructions in-
creases the risk of an accident.
The charging voltage has fallen below
10 volts. The ABS has switched off.
The battery may not be sufficiently charged.
Switch off electrical consumers that
are currently not needed, e.g. seat
heating.
If necessary, have the generator and
battery checked.
When the voltage is above this value
again, the ABS is operational again.
398 Practical hintsWhat to do if …Symbol messagesDisplay symbol
Display messages
Possible cause/consequence
Possible solution
#
Low voltage
Switch off
consumers
The battery has insufficient voltage.
Turn off unnecessary electrical con-
sumers.
Visit workshop
The battery was charged with a battery
charger or jump started.
Have the battery checked at a service
station.
The battery is no longer charging.
Possible causes:
alternator malfunctioning
broken poly-V-belt
Do not forget that the brake system re-
quires electrical energy and may be oper-
ating with restricted capability.
Considerably greater brake pedal force is
required and the stopping distance is in-
creased.
Stop immediately in a safe location or
as soon as it is safe to do so and
check the poly-V-belt.
If it is broken:
Do not continue to drive. Otherwise
the engine will overheat due to an in-
operative water pump which may re-
sult in damage to the engine. Notify
an authorized Mercedes-Benz Center.
If it is intact:
Drive immediately to the nearest au-
thorized Mercedes-Benz Center. Ad-
just driving to be consistent with
reduced braking responsiveness.
410 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause/consequence
Possible solution
Y
Hood open
You are driving with the hood open.
Close the hood (
page 319).
F
Key
Check battery
The SmartKey with KEYLESS-GO* batter-
ies are discharged.
Change the batteries (
page 431).
Key
not recognized
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running
because
the SmartKey with KEYLESS-GO* is
not in the vehicle
there is strong radio-frequency inter-
ference
Stop the vehicle in a safe location as
soon as it is safe to do so.
Search for the SmartKey.
Otherwise the vehicle cannot be cen-
trally locked nor can the engine be
started again after the engine is
stopped.
Key
not recognized
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.
Change the position of the SmartKey
in the vehicle.
Operate the vehicle with the
SmartKey in the starter switch if nec-
essary.
Key
still in vehicle
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the
vehicle from the outside.
Take the SmartKey out of the vehicle.
Keyless Go
Check system
The KEYLESS-GO* system is malfunction-
ing.
Visit an authorized Mercedes-Benz
Center as soon as possible.
431 Practical hints
Replacing SmartKey batteries
Replacing SmartKey batteries
If the batteries in the SmartKey are dis-
charged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an autho-
rized Mercedes-Benz Center.
Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
SmartKey
Replacement batteries: Lithium, type
CR 2025 or equivalent.
Remove the mechanical key1
(page 426).
1Mechanical key
2Slide
3Battery compartment
Insert the mechanical key1 in direc-
tion of arrow in side opening.
Using mechanical key1,push gray
slide 2 to unlatch battery compart-
ment 3.
Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help
immediately.
iWhen inserting the batteries, make
sure they are clean and free of lint.iWhen replacing batteries, always re-
place both batteries.
The required replacement batteries are
available at any Mercedes-Benz Cen-
ter.
450 Practical hintsBatteriesYour vehicle is equipped with two batter-
ies:
Main battery (battery for starter and
electrical consumers; located in the
trunk)
Auxiliary battery (back-up battery; sta-
bilizes the electrical system if the main
battery is discharged; located in the en-
gine compartment)
The main battery is in the trunk under the
luggage box. Remove the luggage box
(
page 423).
Vehicles with spare wheel1Negative terminal
2Positive terminalWarning!
G
Jump starting must only be done using the
main battery in the trunk.
Warning!
G
Failure to follow these instructions can re-
sult in severe injury or death.
Observe all safety instructions and precau-
tions when handling automotive batteries
(page 326).
Never lean over batteries while connecting,
you might get injured.
Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with eyes,
skin or clothing. In case it does, immediately
flush affected area with water and seek
medical help if necessary.
A battery will also produce hydrogen gas,
which is flammable and explosive. Keep
flames or sparks away from battery, avoid
improper connection of jumper cables,
smoking etc.