269 Controls in detail
Loading
Installing the storage box
Fold rear seat backrests forward
(page 260).
Insert storage box from behind into
cargo compartment with the opening
pointing in direction of travel.
Press locking hooks of storage box into
the space between the rear seat back-
rest and the cargo compartment.
Fold rear seat backrest to the rear
(page 261).
Loading the storage box
Fold rear seat backrests forward
(page 260).
Fill storage box with cargo through the
opening on the front side.
Fold rear seat backrest to the rear
(page 261).
Removing the storage box
Fold rear seat backrests forward
(page 260).
Slide locking hooks of storage box for-
ward out of the retainers.
Pull storage box to the rear and remove
it from cargo compartment.
Fold rear seat backrest to the rear
(page 261).
Twin roller blind
The twin roller blind contains a cargo net
and a cargo compartment cover.
It is located on the seat backrest of the
rear bench seat.
Cargo net
iThe storage box is additionally held in
place from above by the twin roller
blind.
iThe storage box in the cargo compart-
ment is covered by the rear bench seat
and can hold a maximum of 44 lbs
(20 kg) cargo.
Warning!
G
The cargo net cannot hold back heavy loads.
The transported load should therefore al-
ways be tied down.
Objects which are insufficiently secured
could otherwise injure you if they are thrown
around in the event of an accident, during
hard braking or steering maneuvers.
279 Controls in detail
Useful features
Power outlet
The power outlet is located in the rear pas-
senger compartment.
Switch on the ignition (
page 36).
Flip up cover and insert electrical plug
(cigarette lighter type).
Heated steering wheel*
The steering wheel heating warms up the
leather area of the steering wheel.
The stalk is on the lower left-hand side of
the steering wheel.
1Indicator lamp
2Switching off
3Switching on
!The lighter socket can be used to ac-
commodate 12V DC electrical acces-
sories (up to a maximum of 85 W)
designed for use with the standard
“cigarette lighter” plug type. Keep in
mind, however, that connecting acces-
sories to the lighter socket (for exam-
ple extensive connecting and
disconnecting, or using plugs that do
not fit properly) can damage the lighter
socket. With the socket damaged, the
lighter may no longer be able to be
placed in the heating (pushed-in) posi-
tion, or the lighter may pop out too ear-
ly with the lighter not hot enough.
To help avoid damaging the cigarette
lighter socket, we recommend con-
necting 12V DC electrical accessories
designed for use with a standard “ciga-
rette lighter” plug type to the 12V pow-
er outlets in your vehicle whenever
possible.
iThe power outlet can be used to
accommodate 12V DC electrical ac-
cessories (e.g. air pump, auxiliary
lamps) up to a maximum of 180 W.
An additional power outlet is located on
the left side in the cargo compartment.
280 Controls in detailUseful featuresSwitching on
Switch on the ignition (
page 36).
Turn switch at the tip of stalk in direc-
tion of arrow3.
The steering wheel is heated. Indicator
lamp1 comes on.Switching off
Turn switch at the tip of stalk in direc-
tion of arrow2.
The heated steering wheel is switched
off. Indicator lamp1 goes out.
For information on steering wheel, see
“Multifunction steering wheel”
(
page 156).
Floormats
1Retainer pin
2Eyelet
iThe steering wheel heating is tempo-
rarily suspended while indicator
lamp1 remains on when
the temperature of the vehicle inte-
rior is above 86°F (30°C)
the temperature of the steering
wheel is above 95°F (35°C)
When these conditions do not apply
anymore, steering wheel heating con-
tinues.
iIndicator lamp1 flashes or goes out
in case of power surge or undervolt-
age
in case of a steering wheel heating
malfunction
iThe steering wheel heating switches off
automatically when you remove the
SmartKey from the starter switch or, on
vehicles with KEYLESS-GO*, when you
switch off the ignition (
page 61) and
open the driver’s door.
iTo install or remove the floormat more
easily, move the driver’s seat or front
passenger seat as far to the rear as
possible (
page 41).
282 Controls in detailUseful featuresYou can take and place telephone calls us-
ing buttonss andt on the steering
wheel. To carry out other telephone func-
tions, use the control system
(page 181).
See separate operating manual for instruc-
tions on how to use the telephone.
Tele Aid
Shortly after the completion of your ac-
quaintance call, you will receive a user ID
and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
Roadside Assistance and
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonçor use the volume knob
on your COMAND headunit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using
button¡. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
287 Controls in detail
Useful features
Information button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the
audio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using button t on the mul-
tifunction steering wheel or the
respective button for ending a tele-
phone call on the COMAND headunit.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 283)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
Information calls can be terminated us-
ing button t on the multifunction
steering wheel or the respective button
for ending a telephone call on the
COMAND headunit.
288 Controls in detailUseful features
Call priority
If other service calls such as a
Roadside Assistance call or Information
call are active, an Emergency call is still
possible. In this case, the Emergency call
will take priority and override all other ac-
tive calls.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not cur-
rently active, and may not initiate a call.
Visit an authorized Mercedes-Benz
Center and have the system checked
or contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttont on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.
302 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 374) and
warning messages in the instrument cluster
(
page 383) come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes may
only be applied to the front wheels. Stop-
ping distance is increased!
If there is a malfunction in the electrohy-
draulic brake system, we recommend that
the vehicle be transported with all wheels
off the ground using flatbed or appropriate
wheel lift/dolly equipment. A tow bar must
be used if circumstances do not permit the
use of the recommended towing methods
and the vehicle requires towing with all four
wheels on the ground. Towing the vehicle
with all four wheels on the ground is only
permissible for distances up to 30 miles
(50 km) and at a speed not to exceed
30 mph (50 km/h). For more information,
refer to “Towing the vehicle” (
page 458).
For more information, see “Electrohydraulic
brake system” (
page 96).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
307 Operation
Driving instructions
E 350, E 350 4MATIC
E 500, E 500 4MATIC
E 350 (Appearance Package*)
Your vehicle is factory equipped with
“H”-rated tires, which have a speed rating
of 130 mph (210 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).
E350(SportPackage*)
E500(SportPackage*)
E55AMG
Your vehicle is factory equipped with
“ZR”-rated tires, which have a speed rating
of above 149 mph (240 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).
E 55 AMG: An electronic speed limiter pre-
vents your vehicle from exceeding a speed
of 155 mph (250 km/h).E3504MATIC (Sport Package*)
1
E5004MATIC (Sport Package*)
Your vehicle is factory equipped with
“Y”-rated tires, which have a speed rating
of 186 mph (300 km/h).
An electronic speed limiter prevents your
vehicle from exceeding a speed of
130 mph (210 km/h).
Winter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to positionN. Try
to keep the vehicle under control by cor-
rective steering action.
1Not available in Canada.iFor information on speed ratings for
winter tires, see “Winter driving”
(page 355).
For additional general information on
tire speed markings on tire sidewall,
see “Tire speed rating” (
page 352).
iFor more information on driving with
snow chains, see “Snow chains”
(page 356).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.