267 Controls in detail
Useful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 252).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iWhile the call is connected, you can
change to the navigation menu by
pressing NAVI button on the COMAND
System.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the
SOS button and the Roadside
Assistance button•).
See system self-check (
page 263) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
269 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
tailgate recessed handle for minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist may
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center. See
anti-theft alarm system (
page 93)
and tow-away alarm (
page 95).
287 Operation
Driving instructions
Standing water
Passenger compartmentDriving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.Control and operation of radio trans-
mitter
COMAND, radio and telephone*
!Do not drive through flooded areas or
water of unknown depth. Before driving
through water, determine its depth.
Never accelerate before driving into
water. The bow wave could force water
into the engine and auxiliary equip-
ment, thus damaging them.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry
objects.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit
Management and Data System), radio or
telephone
1 if road, weather and traffic con-
ditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements
288 OperationDriving instructionsTelephones and two-way radios
Radio transmitters, such as a portable tele-
phone or a citizens band unit should only
be used inside the vehicle if they are con-
nected to an antenna that is installed on
the outside of the vehicle.
Refer to the radio transmitter operation
instructions regarding use of an external
antenna.
Catalytic converter
Your Mercedes-Benz is equipped with
monolithic-type catalytic converters, an
important element in conjunction with the
oxygen sensors to achieve substantial
control of the pollutants in the exhaust
emissions. Keep your vehicle in proper
operating condition by following our rec-
ommended maintenance instructions as
outlined in your Maintenance Booklet.
Warning!
G
Never operate radio transmitters equipped
with a built-in or attached antenna (i.e. with-
out being connected to an external antenna)
from inside the vehicle while the engine is
running. Doing so could lead to a malfunc-
tion of the vehicle’s electronic system, pos-
sibly resulting in an accident and/or
personal injury.
!To prevent damage to the catalytic con-
verters, only use premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel
may reach the catalytic converter,
causing it to overheat, which could
potentially start a fire.
Warning!
G
As with any vehicle, do not idle, park or
operate this vehicle in areas where combus-
tible materials such as grass, hay or leaves
can come into contact with the hot exhaust
system, as these materials could be ignited
and cause a vehicle fire.
296 OperationEngine compartment
If engine is at operating temperature,
wait 5 minutes before repeating check
procedure.
If engine is not at operating tempera-
ture yet, wait 30 minutes before
repeating check procedure.
If you see the message:
Engine oil level
Not when engine on
Turn off the engine.
If the engine is at normal operating
temperature, wait 5 minutes before
checking oil.
If the engine is not yet at normal
operating temperature, you must wait
30 minutes before checking oil.If there is excess engine oil with the engine
at normal operating temperature, the
following message will appear:
Engine oil level
Reduce oil level
Have excess oil siphoned or drained
off. Contact an authorized
Mercedes-Benz Center.
For more information on messages in the
multifunction display concerning engine
oil, see the “Practical hints” section
(
page 382). Adding engine oil!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
!Only use approved engine oils and oil
filters required for vehicles with Main-
tenance System (U.S. vehicles) or
FSS PLUS (Canada vehicles). For a list-
ing of approved engine oils and oil fil-
ters, refer to the Factory Approved
Service Products pamphlet in your
vehicle literature portfolio, or contact
an authorized Mercedes-Benz Center.
Using engine oils and oil filters of spec-
ification other than those expressly
required for the Maintenance System
(U.S. vehicles) or FSS PLUS (Canada
vehicles), or changing of oil and oil filter
at change intervals longer than those
called for by the Maintenance System
(U.S. vehicles) or FSS PLUS (Canada
vehicles) will result in engine damage
not covered by the Mercedes-Benz
Limited Warranty.
297 Operation
Engine compartment
CLS 500, CLS 55 AMG1Filler cap
Unscrew filler cap1 from filler neck.
Add engine oil as required. Be careful
not to overfill with oil.
Be careful not to spill any oil when adding.
Avoid environmental damage caused by oil
entering the ground or water.
Screw filler cap1 back on filler neck.
For more information on engine oil, see the
“Technical data” section (
page 461) and
(
page 464).
Transmission fluid level
The transmission fluid level does not need
to be checked. If you notice transmission
fluid loss or gear shifting malfunctions,
have an authorized Mercedes-Benz Center
check the transmission.Coolant level
The engine coolant is a mixture of water
and anticorrosion/antifreeze. To check
the coolant level, the vehicle must be
parked on level ground and the engine
must be cool.
!Excess oil must be siphoned or drained
off. It could cause damage to the
engine and catalytic converter not
covered by the Mercedes-Benz Limited
Warranty.
382 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause/consequence
Possible solution
J
Doors open
You are attempting to drive with one or
more doors open.
Close the doors.
:
USA only:Add 1 Qt. engine oil
at next refuelingCanada only:Add 1 Liter engine oil
at next refueling
The engine oil level is too low.
Add engine oil (
page 296) and
check the engine oil level
(
page 295).
Engine oil level
Stop, engine off
There is no oil in the engine. There is a
danger of engine damage.
Carefully bring the vehicle to a halt as
soon as possible.
Turn off the engine.
Add engine oil (
page 296) and
check the engine oil level
(
page 295).
Engine oil level
Reduce oil level
You have added too much engine oil.
There is a risk of damaging:
the engine
the catalytic converter
Have oil siphoned or drained off.
Observe all legal requirements with
respect to its disposal.
396 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause/consequence
Possible solution
t
Function
unavailable
This display appears if button t or
s on the multifunction steering wheel
is pressed and the vehicle is not equipped
with a telephone.
Ê
Trunk open
This message will appear whenever the
trunk is open.
Close the trunk.
W
Washer fluid,
please refill
The fluid level has dropped to about
1/3
of total reservoir capacity.
Add washer fluid (
page 300).
@
Vehicle rising
Your vehicle is adjusting to your level se-
lection.
Vehicle rising
Please wait briefly
The vehicle level is too low.
Do not drive off.
The Airmatic has not yet adjusted the
vehicle level to the necessary height
required for driving.
Wait until the message disappears
from the multifunction display.
You may then drive off.