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285 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer
Assistance Center representative
except Roadside Assistance and
Information calls, which can also be
terminated by pressing buttonton
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA), or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA, or
Customer Service at 1-800-387-0100
in Canada.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND*
system audio is muted and the
selected mode (radio or CD) pauses.
The optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND* navigation
system (if engaged) will continue to
run. The display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND*
head unit. A pop-up window will appear
in the COMAND* display to indicate
that a Tele Aid call is in progress.
Page 291 of 489

290 Controls in detailUseful featuresStep 12:
Confirm the garage door operation by
pressing the programmed signal trans-
mitter button (2, 3 or4).
Step 13:
To program the remaining two signal
transmitter buttons, repeat the steps
above starting with step 3.
Gate operator/Canadian programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission
which may not be long enough for the
integrated signal transmitter to pick up the
signal during programming. Similar to this
Canadian law, some U.S. gate operators
are designed to “time-out” in the same
manner.
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4
with the following:Step 4:
Press and hold the signal transmitter
button (2, 3 or4). Do not release
this button until it has been successful-
ly trained.
While still holding down the signal
transmitter button (2, 3 or4),
“cycle” your hand-held remote control
button6 as follows: Press and hold
button6 for 2 seconds, then release
it for 2 seconds, and again press and
hold it for 2 seconds. Repeat this se-
quence on the hand-held remote con-
trol until the frequency signal has been
learned. Upon successful training, the
indicator lamp1 will flash slowly and
then rapidly after several seconds.
Proceed with programming step 5 and
step 6 to complete.Reprogramming a single signal trans-
mitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:
Switch on the ignition (
page 36).
Press and hold the desired signal
transmitter button (2, 3 or4).
Do not release the button.iUpon completion of programming the
integrated remote control, make sure
you retain the hand-held remote con-
trol that came with the garage door
opener, gate operator or other device.
You may need it for use in other vehi-
cles, for future programming of an
integrated remote control, or simply for
continued use as a hand-held remote
control to operate the respective
device in other situations.
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291 Controls in detail
Useful features
The indicator lamp1 will begin to
flash after 20 seconds. Without releas-
ing the signal transmitter button, pro-
ceed with programming starting with
step 3.
Operation of integrated remote control
Switch on the ignition (
page 36).
Select and press the appropriate
integrated signal transmitter button
(2, 3 or4) to activate the remote
controlled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.
Erasing the integrated remote control
memory
Switch on the ignition (
page 36).
Simultaneously press and hold down
the outer signal transmitter buttons2
and 4, for approximately 20 seconds, until the indicator lamp1 flashes rap-
idly. Do not hold for longer than
30 seconds.
The codes of all three channels are
erased.
Programming tips
If you are having difficulty programming
the integrated remote control, here are
some helpful tips:
Check the frequency of the hand-held
remote control5 (typically located on
the reverse side of the remote). The in-
tegrated remote control is compatible
with radio-frequency devices operating
between 288-399 MHz.
Put a new battery in the hand-held re-
mote control5. This will increase the
likelihood of the hand-held remote con-
trol sending a faster and more accurate
signal to the integrated remote control.
While performing step 3, hold the
hand-held remote control6 at differ-
ent lengths and angles from the signal
transmitter button (2, 3 or4) you
are programming. Attempt varying an-
gles at the distance of 2 to 5 inches
(5 to 12 cm) away or the same angle at
varying distances.
If another hand-held remote control is
available for the same device, try the
programming steps again using that
other hand-held remote control. Make
sure new batteries are in the hand-held
remote control before beginning the
procedure.
Straighten the antenna wire from the
garage door opener assembly. This
may help improve transmitting and/or
receiving signals.
iIf you sell your vehicle, erase the codes
of all three channels.