265 Controls in detail
Useful features
Tele Aid*
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance
information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the audio system or COMAND* System
or on the multifunction steering wheel. To
raise, turn the rotary volume control on au-
dio system or COMAND* System clock-
wise or press buttonæ on the
multifunction steering wheel. To lower,
turn the rotary volume control on audio
system or COMAND* System control
counterclockwise or press buttonç on
the multifunction steering wheel.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the ¡button. Failure to complete
either of these steps will result in a
system that is not activated.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
266 Controls in detailUseful features
System self-check
Initially, after switching on ignition, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than 10 seconds or do not come on). The
message
Malfunction. Drive to work-
shop
appears in the multifunction display.
iThe SOS button is located in the over-
head control panel.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
iWhen a Tele Aid call has been initiated,
the audio system or COMAND* System
unit is muted and the selected mode
(radio, tape or CD) pauses. The optional
cellular phone (if installed) and inserted
in cradle switches off. If you must use
this phone, we recommend that you
use it only with the vehicle at a stand-
still in a safe location. Remove the
phone from the cradle and place the
call. The navigation* system (if en-
gaged) will continue to run. The multi-
function display in the instrument
cluster is available for use, and spoken
commands are only available by press-
ing the RPT button on audio system or
COMAND* System unit. A pop-up win-
dow will appear in the audio system or
COMAND* System unit display to indi-
cate that a Tele Aid call is in progress.
After the TeleAid call has ended, the
optional cellular phone switches on
again. A PIN entry might be necessary.
Warning!
G
If the indicator lamps on the SOS button, on
the Roadside Assistance button, and/or on
the Information button remain illuminated
continuously in red and/or the message Malfunction. Drive to workshop
is
displayed in the multifunction display after
the system self-check, a malfunction in the
system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
269 Controls in detail
Useful features
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for
assistance.The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
iWhile the call is connected you can
change to the navigation menu by
pressing NAVI button on the audio sys-
tem or COMAND* System unit.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately
10 seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 266) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
270 Controls in detailUseful features
Information button¡
The Information button¡ is located
below the center armrest cover.
Open the storage compartment under
the center armrest (
page 258).
Press and hold button (for longer than
2 seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using thet button on
the multifunction steering wheel or the
END Button on the audio system or
COMAND* System.
iWhile the call is connected, you can
change to the navigation menu by
pressing NAVI button on the audio sys-
tem or COMAND* System.
271 Controls in detail
Useful features
Call priority
If other service calls such as a Roadside
Assistance call or Information call are
active, an Emergency call is still possible.
In this case, the Emergency call will take
priority and override all other active calls.
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approximately 10 seconds during
the system self-check after switching
on the ignition (together with the
SOS button and the Roadside
Assistance button•).
See system self-check (
page 266) if
the indicator lamp does not come on in
red or stays on longer than
approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
Information calls can be terminated
using thet button on the multi-
function steering wheel or the END But-
ton on the audio system or COMAND*
System.!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not
currently active, and may not initiate a
call. Visit your authorized
Mercedes-Benz Center and have the
system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Emergency calls can only be termi-
nated by a Response Center or
Customer Assistance Center represen-
tative, whereas Roadside Assistance
and Information calls can also be termi-
nated by pressing buttont on the
multifunction steering wheel or using
the END button on the audio system or
COMAND* System.
455 Index
A
ABS 25, 87, 449
Indicator lamp 350
Messages in display 360
Accelerator position,
automatic transmission* 165
Accessory weight 331
Accident
In case of 56
Active head restraints
see Head restraints
Additional turn signals 398
Air bags 63
Children 64
Front passenger front air bag off
indicator lamp 27, 80, 356
Front, Driver 67
Front, Passenger 67
Passenger 67
Safety guidelines 66
Side impact (front and rear*) 68
Window curtain 68
Air conditioning refrigerant 442Air conditioning system
Automatic climate control*
(Canada only) 186
Climate control 176
Air conditioning, Cooling
Automatic climate control*
(Canada only) 196
Climate control 183
Air distribution
Automatic climate control*
(Canada only) 190
Climate control 180
Air pressure see Tire inflation pressure
Air recirculation mode
Automatic climate control*
(Canada only) 192
Climate control 182
Air vents, Front
Automatic climate control*
(Canada only) 187
Climate control 177
Air vents, Rear
Automatic climate control*
(Canada only) 198
Climate control 185Air volume
Automatic climate control*
(Canada only) 191
Climate control 180
Alignment bolt (vehicle tool kit) 408, 449
Anticorrosion/antifreeze 446, 447
Antiglare, Rear view mirror 170
Anti-theft systems 93
Anti-theft alarm system* 93
Immobilizer 93
Tow-away alarm* 95
Aquaplaning see Hydroplaning
Armrest 258
Ashtrays 261
Aspect ratio 331
ATF (Automatic transmission fluid) 300
AUDIO menu (Control system) 136
Audio system 199
Audio and telephone, operation 199
Button and soft key operation 202
CD changer* with MP3 218
CD operation 216
456 Index
Operating and display elements 200
Operating audio system 202
Operating safety 199
Radio operation 207
Telephone* operation 225
Auto-dimming mirror* 171
Automatic central locking
Activating/deactivating
(Control system) 152
Automatic climate control*
(Canada only) 186
Control panel 187
Defrosting, front 191
Rear window defroster 175
Automatic headlamp mode 119
Automatic locking when driving 107
Automatic shift program
Program mode selector switch
(Automatic transmission*) 167
Automatic time change (Standard time,
Daylight Saving time) 147Automatic transmission* 162
Accelerator position 165
Automatic shift program 167
Emergency operation
(Limp Home Mode) 169
Fluid level (ATF) 300
Gear ranges 166
Gear selector lever 162
Gear shifting malfunctions 169
Kickdown 165
Manual shifting 168
One-touch gearshifting 168
Program mode selector switch 167
Starting engine 49
B
Backrest
Driver’s multicontour seat*
(Canada only) 113
Rear seat, folding 254
Seat, manual 36
Seat, power* 38Backup lamps
Messages in display 377
Replacing bulbs 399
Bar 331
BAS 88, 449
Batteries, SmartKey
Changing 396
Checking battery condition 101
Battery, Vehicle 302, 412
Charging 414
Disconnecting and connecting 413
Jump starting 415
Removing and installing 413
Bead 331
Bi-Xenon* headlamps see headlamps
Block heater (Canada only) 337
Bolts, Spare wheel 388
Brake Assist System see BAS
Brake fluid 442
Checking 295
Message in display 370
457 Index
Brake lamps
Cleaning lenses 344
Messages in display 377
Replacing bulbs 403
Brake pads
Message in display 370
Brakes 284
Warning lamp 25, 351
Break-in period 282
Bulbs, replacing see Replacing bulbs
C
CAC 449
California retail buyers and lessees,
important notice 11
CAN system 449
Cargo area see Trunk
Cargo tie-down rings* 256
Carpets, cleaning 347
Catalytic converter 291
CD changer* 216
CD player* 137, 216
Centigrade see Temperature display
mode 142Central locking
Automatic 107, 152
From inside 107
Locking/unlocking from inside 107
Switch 107
Certification label 428
Charcoal filter
Automatic climate control*
(Canada only) 194
Children in the vehicle 74
Air bags 64
Blocking rear door window
operation 85
Indicator lamp, front passenger
air bag 80, 356
Infant and child restraint systems 74
LATCH-type child seat anchors 83
Occupant Classification System
(OCS) 77
Cigarette lighter 262
Climate control system 176
Control panel 177
Defrosting, Front 181
Rear window defroster 175Clock 25, 130
Setting time 145, 146
Cockpit 22, 449
Cockpit Management and Data System
see COMAND
Cold tire inflation pressure 331
Collapsible wheel chock 386
COMAND* 449
COMAND* see separate COMAND
operating instructions
Combination switch 52, 122
Control system 130, 450
Multifunction display 130
Multifunction steering wheel 131
Resetting to factory default 140
Control system menu 130, 450
AUDIO 136
Menus overview 133
NAV* 138
Settings 140
Standard display 135
TEL* 157
Trip computer 155
Vehicle status message
memory 138