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467
INFORMATION
If the number you spoke is repeated incorrectly, just
say “Clear” and the last number will be erased. Try
saying the number again.
If you get a “Pardon” response, no digit was recorded
by the system; just try again. See “VOICE
COMMANDS/SPEECH RECOGNITION” on page 474
for more tips.
If you have trouble getting numbers correctly into the
system, store up to 20 frequently called numbers
using the nametag feature directory, so the system
will remember them. After you have stored a number
with a nametag, then you simply say “Call” and the
nametag in order to call the number.
To differentiate pound and star from other numbers
and commands, you must use the commands
“Pound key” and “Star key”.
To place a call using a stored nametag:
See “STORING/DELETING NUMBERS IN MEMORY
(NAMETAGS)” on page 470 for instructions on how to set up
nametags.
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Call”.
You will hear “Nametag, please”.
3. Say the stored name.
You will hear “Calling” (nametag you said).
To place a call using the “Redial” command:
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Redial”.
You will hear “Redialing” (number).
IN CASE OF AN EMERGENCY
468To recall a number from Lexus Link:
The Lexus Link Advisor can download a phone number from
the Lexus Link database to your personal calling system. You
can dial it at a later time using personal calling.
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Number recall”.
You will hear “Connecting to number recall”.
RECEIVING A CALL
If someone calls your wireless phone number, you will
hear a
phone ringing sound and the green indicator light
on the overhead console flashes. To answer the call,
simply press the phone button. If you are not answering
within 30 seconds, the system will terminate receiving the
call.
ENDING A CALL
When your call is finished, press the phone button to end
the call. It is not possible to end a call using voice
commands. ACCESSING VOICEMAIL AND SENDING NUMBER
TONES TO AUTOMATED SYSTEMS
The voice activated key pad feature of personal calling
allows access to most voicemail system. It also allows
you to respond to number requests from computer
systems,
such as “Press 1 for sales; press 2 for service”.
Once you receive the request for a number while in a call, press
the PTT button on the overhead console. Note that this feature
works only during a call.
If you press the PTT button and do not speak a command
within 5 seconds, or if you press the button a second time, the
system will respond with “Good −bye”. This means the system
exited the PTT command and your original call is still
connected. Press the PTT button to try again.
Voice activated keypad example:
1. Connect a call using the personal calling.
2. Press the PTT button.
You will hear “First digit to send, please”.
3. Say the first number.
You will hear the number you said or tone.
4. Say the second number.
You will hear the number you said or tone.
5. Continue to say the succeeding numbers one by one
until finished.
Lexus Link will confirm each number by repeating it back to
you.
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469
6. Say “Dial”.
Lexus Link sends the numbers requested, then returns to the
call.
Voicemail example:
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Call”.
You will hear “Nametag, please”.
3. Say “Voicemail” (previously stored).
You will hear “Calling voicemail”. You will hear ringing and then
“You have reached the voicemail for company. If you are
subscriber, press pound.”
4. Press the PTT button.
You will hear “First digit to send, please”.
5. Say “Pound key”.
You will hear “Pound key”.
6. Say “Dial”.
Lexus Link sends tone and you will hear “Mailbox number,
please”.
7. Press the PTT button.
You will hear “First digit to send, please”.
8. Say “Four”.
You will hear “Four”.
9. Say “Six”.
You will hear “Six”.
10. Say “Zero”.
You will hear “Zero”.
11. Say “Eight”.
You will hear “Eight”.
12. Say “Dial”.
Lexus Link sends tones. Voicemail will respond to 4608.
Automated system example:
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Call”.
You will hear “Nametag, please”.
3. Say “Business”.
You will hear “Calling business”. “To talk to engineering, press
1; to talk to sales, press 2; to talk to customer care, press 3.”
4. Press the PTT button.
You will hear “First digit to send, please”.
5. Say “One”.
You will hear “One”.
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4706. Say “Dial”.
Lexus
Link sends tone. The system will respond to the number
1.
INFORMATION
To differentiate pound and star from other numbers
and commands, you must use the commands
“Pound key” and “Star key”.
The Lexus Link voice activated keypad understands
only numbers, star key and pound key. It does not
understand stored nametags.
You can erase the last number entered by saying
“Clear”.
STORING/DELETING NUMBERS IN MEMORY
(NAMETAGS)
Your Lexus Link System can store up to 20 phone
numbers. These numbers can be dialed by sim ply saying
“Call”, then saying the nametag.
Tips for creating nametags:
Short nametags that are similar may be easily confused by
the system. You may get better recognition of your
nametags if you make them longer, for example “George
Washington” (no pause), instead of “George” only.
The best way to store a nametag is when it is quiet inside the
vehicle. The vehicle should be stationary and the air
conditioning fan turned off.
When you have finished speaking your phone number, you
do not need to say “Store number” or “Dial” to indicate that\
you are done. If you pause and say nothing, the system will
ask you if you want to store or dial. Say “Yes”.
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473
AUTOMATIC CONTACT TO LEXUS LINK FOR
REPLENISHMENT
If you run out of units during a call, your call will be
terminated and you will be connected to Lexus Link to
replenish minutes.
RETRIEVING YOUR PHONE NUMBER
To determine your phone number so that others can call your
vehicle.
To retrieve your phone number
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “My number”.
Lexus Link will respond with your number.
SECURITY CODE/LOCKING YOUR SYSTEM
You can set up a 4 digit personal security code to ensure
that unauthorized people do not use the calling capability
of your system. With security code set to on, the system
will
respond with “Security code on” to any personal call,
including 911, or an advanced services request. With the
security code on, only calls from the Lexus Link Call
Center will be presented.
Before calls can be made or received, you must turn the
security code off.
To turn on/off the security:
1. Press the phone button.
You will hear “Lexus Link ready”.
2. Say “Security”.
You will hear “Enter first digit of code, please”.
3. Say your 4 digit code one digit at a time.
Lexus Link will confirm each digit by repeating it back to you.
After the fourth digit, you will hear “Security (Code ####) is now
on/off”.
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474VOICE COMMANDS / SPEECH RECOGNITION
Operation
of the Lexus Link speech recognition systems:
Speech recognition allows the user to speak to a computer.
The computer tries to understand the user’s command, and
responds by speaking back or by taking the appropriate action
(e.g., dialing the phone).
Personal calling uses a speech recognition system that is built
in the vehicle. When the user presses the phone or PTT
button, the system says “Lexus Link ready”, and listens for the
user’s command. The user can speak commands to control
the hands− free wireless phone.
Performance of speech recognition:
The Lexus Link speech recognition systems use speech
technology that is designed to understand a wide range of
speakers of American English. However, the technology does
not work equally well across all regional and ethnic accents.
The Lexus Link voice recognition system may not work with all
voices.
Although there is no one right way to speak English, the system
will work best when you try to modify their pronunciation in
response to system errors. If you do not obtain good results,
try the tips found on the following pages. Voice command error messages:
“Pardon”
The system has not been able to match your command with a
word that it knows. Repeating the command distinctly should
fix the problem. After 3 pardon responses, the system will try
to guess the command you are requesting. If correct, say
“Yes”, if not, say “No” and the system will prompt you with its
next−best guess.
“Slower, please”
Repeat the command after a short pause. This response
normally
happens if you say a command before the system is
ready for it or if there is substantial background noise.
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475
General tips for better speech recognition:
Noise may confuse the speech recognition system. You
usually get better performance from the system in quieter
conditions:
The air conditioning/heater fan creates noise. Turn it down
or off for better speech system performance.
Driving at high speeds creates louder engine noise and wind
noise. You may get better results at lower speeds.
An open window or an open moon roof results in more noise
in the vehicle. Close all windows for better results.
Noisy rainstorms can also reduce performance.
If passengers are talking while you use the speech system,
it may be confused by their speech. You will get better
results if all occupants of the vehicle are quiet while the
system is listening for commands.
Personal calling — the system is only listening for about 5
seconds after it prompts you to speak. If the system does not
hear a response, it will prompt you again, or cancel the
transaction. If you begin to speak too soon, it will tell you
“Slower, please”. Try pausing for a half second before
speaking.
Speak forcefully and clearly. The noisier the environment,
the louder you need to speak. If you are in the driver’s seat,
speak facing the front of the vehicle. If you are a passenger,
speak facing the inside rear view mirror.
Speak calmly and naturally. The system may sometimes fail
to hear your repeated attempts to give a command. If your
speech is distorted by shouting or frustration, this may
cause more errors.
People with high− pitched voices may have better results by
speaking in a deeper, lower−pitched voice. However, do not
lower the volume of the voice.
Avoid speaking with a rising intonation, like asking a
question. Use a flat or falling intonation, like giving an
answer.