IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle ..............................412
▫Prepare For The Appointment............412
▫Prepare A List........................412
▫Be Reasonable With Requests.............412
If You Need Assistance...................412
Warranty Information (U.S. Vehicles Only).....415
MoparParts.........................415Reporting Safety Defects..................415
▫In Canada..........................415
Publication Order Forms..................416
Department Of Transportation Uniform Tire
Quality Grades........................417
▫Treadwear..........................417
▫Traction Grades......................417
▫Temperature Grades...................418
9
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 415
9
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
416 IF YOU NEED CONSUMER ASSISTANCE
Call Toll Free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
IF YOU NEED CONSUMER ASSISTANCE 417
9
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. Thegrade C corresponds to a level of performance which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel than the minimum required by law.
WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, underinflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
418 IF YOU NEED CONSUMER ASSISTANCE
Chains, Tire............................ 303
Changing A Flat Tire..................... 332
Chart, Tire Sizing........................ 282
Checks, Safety......................... 70,71
Child Restraint.................... 58,59,64,66
Child Restraint Tether Anchors............. 63,64
Child Safety Locks........................ 19
Climate Control......................... 232
Clock ...........................202,216,223
Command View Skylights.................. 161
Compact Disc (CD) Maintenance............. 231
Compass.............................. 193
Compass Variance....................... 198
Computer, Trip/Travel.................... 193
Console, Overhead....................... 152
Contract, Service........................ 414
Converter, Catalytic...................... 356
Cooling System......................... 365
Adding Coolant (Antifreeze).............. 367Coolant Capacity...................... 388
Coolant Level......................... 368
Disposal of Used Coolant................ 368
Drain, Flush, and Refill.................. 366
Inspection........................... 365
Points to Remember.................... 369
Pressure Cap......................... 367
Radiator Cap......................... 367
Selection of Coolant (Antifreeze).........366,388
Courtesy Lights......................... 121
Crankcase Emission Control System.......... 358
Cruise Control (Speed Control).............. 148
CruiseLight ........................... 184
CupHolder ............................ 164
Customer Assistance..................... 412
Data Recorder, Event...................... 56
Daytime Running Lights................... 125
Dealer Service.......................... 351
422 INDEX
Recorder, Event Data...................... 56
Recreational Towing...................... 323
Shifting into Transfer Case Neutral (N)....... 324
Shifting out of Transfer Case Neutral (N)..... 326
Reformulated Gasoline.................... 306
Refrigerant............................ 361
Reminder, Lights On..................... 125
Reminder, Seat Belt....................... 40
Remote Keyless Entry (RKE)................. 21
Remote Sound System (Radio) Controls........ 230
Replacement Bulbs....................... 387
Replacement Tires....................... 295
Reporting Safety Defects................... 415
Restraints, Child......................... 58
Restraints, Occupant...................... 32
Rocking Vehicle When Stuck................ 263
Roof Type Carrier....................... 169
Rotation, Tires.......................... 304Safety Checks Inside Vehicle................. 70
Safety Checks Outside Vehicle............... 71
Safety Defects, Reporting.................. 415
Safety Information, Tire................... 281
Safety Tips............................. 69
Satellite Radio.......................223,226
Satellite Radio Antenna................... 229
Schedule, Maintenance.................... 392
Seat Belt Maintenance..................... 70
Seat Belt Reminder....................... 40
Seat Belts.............................. 33
Adjustable Upper Shoulder Anchorage........ 37
And Pregnant Women................... 41
Child Restraint....................... 58,66
Extender............................. 41
Front Seat............................ 33
Inspection............................ 70
Maintenance........................ 70,381
Pretensioners.......................... 39
432 INDEX
Oil ................................ 353
Speed Control (Cruise Control).............. 148
Speedometer........................... 178
Starting............................... 253
Automatic Transmission................. 253
Cold Weather......................254,255
Emergency (Jump Starting)............... 338
Engine Block Heater.................... 255
Engine Fails to Start.................... 254
Steering
Power...........................274,361
Wheel, Tilt........................... 131
Steering Wheel Mounted Sound System
Controls............................. 230
Storage............................... 386
Storage, Vehicle......................246,386
Storing Your Vehicle...................... 386
Sun Roof.............................. 159
Sun Visor Extension....................... 82Supplemental Restraint System - Airbag........ 42
Tachometer............................ 180
Temperature Control, Automatic (ATC)........ 237
Temperature Gauge, Engine Coolant.......... 182
Tether Anchor, Child Restraint............... 63
Tilt Steering Column..................... 131
Time Delay, Headlight.................... 127
Tire and Loading Information Placard......... 285
Tire Identification Number (TIN)............. 284
Tire Markings.......................... 281
Tire Safety Information.................... 281
Tires ............................ 71,289,417
Air Pressure.......................... 290
Alignment and Balance.................. 296
Chains.............................. 303
Changing............................ 332
General Information.................... 289
High Speed.......................... 292
434 INDEX