Relays Usage
37 Headlamp Washer
38 Rear Window Washer
39 Fog Lamps
40 Horn
41 Fuel Pump
42 Windshield Washer
43 High-Beam Headlamp
44 Air Conditioning
45 Cooling FanRelays Usage
46 Headlamp Driver Module
47 Starter
49 Electric Adjustable Pedal
55 Air Injection Reactor (AIR) Solenoid
57 Powertrain
Miscellaneous Usage
48 Instrument Panel Battery
5-107
Fuses Usage
24Instrument Panel Cluster, Driver
Information Center
25Automatic Shift Lock
Control System
26 Engine 1
27 Backup
28 Powertrain Control Module 1
29 Powertrain Control Module
30 Air Conditioning
31 Injector Bank A
32 Trailer
33 Anti-Lock Brakes (ABS)
34 Ignition AFuses Usage
35 Blower Motor
36 Ignition B
50 Passenger’s Side Trailer Turn
51 Driver’s Side Trailer Turn
52 Hazard Flashers
53 Transmission
54 Oxygen Sensor Bank B
55 Oxygen Sensor Bank A
56 Injector Bank B
57 Headlamp Driver Module
58 Truck Body Controller 1
59 Electric Adjustable Pedal
5-110
Relays Usage
37 Headlamp Washer
38 Rear Window Washer
39 Fog Lamps
40 Horn
41 Fuel Pump
42 Windshield Washer
43 High-Beam Headlamp
44 Air Conditioning
45 Cooling Fan
46 Headlamp Driver Module
47 Starter
49 Electric Adjustable Pedal
60 Powertrain
61Vehicle Stability Enhancement
System (StabiliTrak
®)
Miscellaneous Usage
48 Instrument Panel Battery
Rear Underseat Fuse Block
Envoy
5-111
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis ed with your new vehicle. However, if you continue
to remain unsatis ed after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
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