
ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Dissimilar spare tire/wheel information
Failure to follow these guidelines could result in an increased
risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
A dissimilar spare tire/wheel is defined as a spare tire and/or wheel that
is different in brand, size or appearance from the road tires and wheels
and can be one of three types:
1.T-type mini-spare:This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
2.Full-size dissimilar spare with label on wheel:This spare tire has
a label on the wheel that states: “THIS TIRE AND WHEEL FOR
TEMPORARY USE ONLY”
When driving with one of the dissimilar spare tires listed above,do not:
•Exceed 50 mph (80 km/h)
•Load the vehicle beyond maximum vehicle load rating listed on the
Safety Compliance Label
•Tow a trailer
•Use snow chains on the end of the vehicle with the dissimilar spare
tire
•Use more than one dissimilar spare tire at a time
•Use commercial car washing equipment
•Try to repair the dissimilar spare tire
Use of one of the dissimilar spare tires listed above at any one wheel
location can lead to impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
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For vehicles equipped with 4WD, it is not recommended that the vehicle
be operated in 4WD modes with a temporary emergency spare tire. If
4WD operation is necessary, do not operate above speeds of 10 mph (16
km/h) or for distances above 50 miles (80 km).
3.Full-size dissimilar spare without label on wheel
When driving with the full-size dissimilar spare tire/wheel,do not:
•Exceed 70 mph (113 km/h)
•Use more than one dissimilar spare tire/wheel at a time
•Use commercial car washing equipment
•Use snow chains on the end of the vehicle with the dissimilar spare
tire/wheel
The usage of a full-size dissimilar spare tire/wheel can lead to
impairment of the following:
•Handling, stability and braking performance
•Comfort and noise
•Ground clearance and parking at curbs
•Winter weather driving capability
•Wet weather driving capability
•All-Wheel driving capability (if applicable)
•Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
•Towing a trailer
•Driving vehicles equipped with a camper body
•Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Full-size Matching Spare Tire/Wheel Information
This spare tire/wheel will match the road tire/wheel. When driving with
the full size matching spare tire/wheel, do not exceed 70 mph (113
km/h). It is intended for temporary use only. This means if you need to
use it, you should replace it as soon as possible.
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Location of the spare tire and tools
The spare tire and tools for your vehicle are stowed in the following
locations:
Tool Location
Spare tire Under the vehicle, just forward of
the rear bumper
Jack, jack handle, wheel nut
wrenchRegular Cab: behind the passenger
seat, underneath the jack and tools
cover on the floor
SuperCab: stowed in the passenger
side rear cab under the plastic tray
inside the storage bin or behind
the jump seat in a separate tool
bag
Four-door models: stowed behind
the front seats, between jump
seats and underneath jack and
tools cover.
Key, spare tire lock (if equipped) In the glove box
Removing the spare tire
1. Assemble the jack handle to the lug wrench as shown in the
illustrations.
When connecting the jack handle, assemble the following:
•one handle extension and one
typical extension. To assemble,
slide parts together. To
disconnect, depress button and
pull apart.
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•one wheel nut wrench. Depress
button and slide together.
2. If equipped, unlock and remove
the spare tire carrier lock from the
rear access hole located just above
the rear bumper and below the
tailgate.
3. Insert the straight end of the jack
handle into the rear access hole
located just above the rear bumper
and below the tailgate.
Forward motion will stop and
resistance to turning will be felt
when properly engaged.
4. Turn the handle counterclockwise
until tire is lowered to the ground
and the cable is slightly slack.
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5. With the spare tire on the ground,
remove the retainer from the spare
tire.
Tire change procedure
To help prevent the vehicle from moving when you change a tire,
be sure the parking brake is set, then block (in both directions)
the wheel that is diagonally opposite (other side and end of the
vehicle) to the tire being changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
1. Park on a level surface, activate
hazard flashers and place gearshift
lever in P (Park) (automatic
transmission) or 1 (First) (manual
transmission).
2. Set the parking brake and turn
engine OFF.
3. Block the diagonally opposite
wheel.
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•Never use the differential as a jacking point.
7. Remove the wheel lug nuts with the lug wrench.
8. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts until the wheel is snug against the
hub. Do not fully tighten the lug nuts until the wheel has been lowered.
9. Lower the wheel by turning the jack handle counterclockwise.
10. Remove the jack and fully
tighten the lug nuts, in the order
shown. Refer toWheel lug nut
torque specificationslater in this
chapter for the proper lug nut
torque specification.
11. Stow the flat tire. Refer to
Stowing the flat/spare tire.
12. Stow the jack and lug wrench.
Make sure the jack is fastened so it
does not rattle when you drive.
13. Unblock the wheels.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up.
2. Slide the wheel partially under the vehicle and install the wire and
retainer through the center of the wheel.
3. Turn the jack handle clockwise until the tire is raised to its original
position underneath the vehicle. The effort to turn the jack handle
increases significantly as the tire contacts the frame. The spare tire
carrier will ratchet when the tire is in the fully stowed position. The
spare tire carrier has a built-in ratchet feature that will not allow you to
overtighten. If the spare tire carrier ratchets with very little effort, take
the vehicle to your authorized dealer for assistance at your earliest
convenience.
4. Check that the tire lies flat against the frame assembly. Push against
the tire to make sure it is tightly seated under the vehicle. Loosen and
retighten, if necessary. Failure to properly stow the spare tire may result
in failure of the winch cable and loss of the spare tire.
1
4 3
2 5
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5. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perScheduled Maintenance Guide),or at
any time that the spare tire is disturbed through service of other
components.
6. Install the spare tire lock (if equipped) into the access hole above the
rear bumper with the spare tire lock key (if equipped) and jack handle.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 50–100 miles (80–160
km) after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Lug nut socket
size/Bolt sizeWheel lug nut torque*
lb.ft. N•m
Lug nut socket size:
3 4” (19 mm) hex
Bolt size:1 2x20100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
When a wheel is installed, always remove any corrosion, dirt or
foreign materials present on the mounting surfaces of the wheel
or the surface of the wheel hub, brake drum or brake disc that
contacts the wheel. Ensure that any fasteners that attach the rotor to
the hub are secured so they do not interfere with the mounting
surfaces of the wheel. Installing wheels without correct metal-to-metal
contact at the wheel mounting surfaces can cause the wheel nuts to
loosen and the wheel to come off while the vehicle is in motion,
resulting in loss of control.
Note:If there is corrosion on the area where the wheel contacts the
hub, apply a thin film of grease or anti-seize compound on that area.
JUMP STARTING
The gases around the battery can explode if exposed to flames,
sparks, or lit cigarettes. An explosion could result in injury or
vehicle damage.
Batteries contain sulfuric acid which can burn skin, eyes and
clothing, if contacted.
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