
5. Turn the key to 3 (ON).
Make sure the corresponding lights illuminate or illuminate briefly. If a
light fails to illuminate, have the vehicle serviced.
Cold weather starting/operating tips
Due to the high-performance design of this vehicle, certain precautions
should be taken when starting and operating the vehicle at temperatures
below 0°F (-18°C):
1. Ensure battery is fully charged.
2. Once engine is started, allow to operate at idle for 10-15 minutes to
allow engine fluids to reach operating temperature
3. Extra care should be taken engaging the clutch for the first few
minutes of driving. Quick engagement of the clutch or throttle should be
avoided.
4. Transmission shift efforts and clutch effort will be higher than normal
due to the viscosity of the fluids being higher at low temperatures.
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BRAKES
Occasional brake noise is normal. If a metal-to-metal, continuous grinding
or continuous squeal sound is present, the brake linings may be worn-out
and should be inspected by a qualified service technician. If the vehicle
has continuous vibration or shudder in the steering wheel while braking,
the vehicle should be inspected by a qualified service technician.
Refer toBrake system warning
light in the Instrument Cluster
chapter for information on the brake
system warning light.
Four-wheel anti-lock brake system (ABS)
Your vehicle is equipped with an Anti-lock Braking System (ABS). This
system helps you maintain steering control during emergency stops by
keeping the brakes from locking. Noise from the ABS pump motor and
brake pedal pulsation may be observed during ABS braking and the
brake pedal may suddenly travel a little farther as soon as ABS braking is
done and normal brake operation resumes. These are normal
characteristics of the ABS and should be no reason for concern.
ABS warning lamp
The ABS lamp in the instrument
cluster momentarily illuminates
when the ignition is turned on. If
the light does not illuminate during
start up, remains on or flashes, the
ABS may be disabled and may need to be serviced.
Even when the ABS is disabled,
normal braking is still effective. (If
your BRAKE warning lamp
illuminates with the parking brake
released, have your brake system serviced immediately.)
Using ABS
When hard braking is required, apply continuous force on the brake
pedal; do not pump the brake pedal since this will reduce the
effectiveness of the ABS and will increase your vehicle’s stopping
distance. The ABS will be activated immediately, allowing you to retain
full steering control during hard braking and on slippery surfaces.
However, the ABS does not decrease stopping distance.
!
BRAKE
ABS
!
BRAKE
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Parking brake
To set the parking brake, pull the
parking brake handle up as far as
possible.
The BRAKE warning lamp will
illuminate and will remain
illuminated until the parking brake
is released.
To release, press and hold the
button, pull the handle up slightly,
then push the handle down.
Always set the parking brake fully and make sure that the
gearshift is securely latched in 1 (First).
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
!
BRAKE
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
• for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
• a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
• battery jump start
• lock-out assistance (key replacement cost is the customer’s
responsibility)
• fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
month period)
• towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 35 miles (56.3 km) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents, are covered (some
exclusions apply, such as impound towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
• coverage period
• exact fuel amounts
• towing of your disabled vehicle
• emergency travel expense reimbursement
• travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized Ford dealer for
warranty repairs. While any Ford dealership handling your vehicle line
will provide warranty service, we recommend you return to your selling
dealer who wants to ensure your continued satisfaction. Please note that
certain warranty repairs require special training and/or equipment, so not
all dealers are authorized to perform all warranty repairs. This means
that, depending on the warranty repair needed, you may have to take
your vehicle to another dealer. A reasonable time must be allowed to
perform a repair after taking your vehicle to the dealership. Repairs will
be made using Ford or Motorcraft parts, or remanufactured or other
parts that are authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at 1-800-392-3673 (FORD).
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
• The name of the dealer and the city where the dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
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Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
• Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your dealer for complete
details about Ford Extended Service Plan coverage options, or visit the
Ford ESP website at www.ford-esp.com.
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THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
• available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln/Mercury cars and Ford and Lincoln/Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
• a non-Ford product
• a non-Ford dealership
• sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
• a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
• items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
• alleged personal injury/property damage claims
• cases currently in litigation
• vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
• vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
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