2006 FORD FREESTAR phone

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Page 255 of 320

FORD FREESTAR 2006 1.G Owners Manual In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from h

Page 259 of 320

FORD FREESTAR 2006 1.G Owners Manual Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of t

Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the authorized dealer(s) who sold or serviced the
vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
•The names (if known) of all the people you contacted at the
authorized dealer(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
2006 Freestar(win)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
259

Page 260 of 320

FORD FREESTAR 2006 1.G Owners Manual After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on t

After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the authorized
dealer) but not on consumers who are free to pursue other remedies
available to them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your authorized dealer or write/call
the Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
2006 Freestar(win)
Owners Guide (post-2002-fmt)
USA(fus)
Customer Assistance
260

Page 262 of 320

FORD FREESTAR 2006 1.G Owners Manual If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help yo

Page 311 of 320

FORD FREESTAR 2006 1.G Owners Manual Rear seat entertainment systems - DVD
Ash cup/coin holder
Trailer hitches, wiring harnesses and accessories
Roof carriers
Peace of mind
First aid and safety kits
Full vehicle covers
Locking gas cap
Re

Page 312 of 320

FORD FREESTAR 2006 1.G Owners Manual A
Accessory delay ..........................65
AdvanceTrac ..............................217
Air cleaner filter ...............298, 302
Air filter, cabin ............................42
Airbag suppleme

A
Accessory delay ..........................65
AdvanceTrac ..............................217
Air cleaner filter ...............298, 302
Air filter, cabin ............................42
Airbag supplemental restraint
system ................148–149, 157, 159
and child safety seats ............150
description ..............149, 157, 159
disposal ....................................162
driver airbag ............151, 158, 160
indicator light .................157, 162
operation .................151, 158, 160
passenger airbag .....151, 158, 160
side airbag ...............................157
Antifreeze
(see Engine coolant) ................280
Anti-lock brake system
(see Brakes) ......................215–216
Anti-theft system ......................107
arming the system ..................108
disarming a triggered
system .....................................108
Audio system
(see Radio) ................18, 20, 23, 26
Automatic transaxle .................220
fluid, adding ............................296
fluid, checking ........................296
fluid, refill capacities ..............303
fluid, specification ..................306
Automatic transmission
driving an automatic
overdrive .................................221
Auxiliary power point .................63
Axle
lubricant specifications ..........304
B
Battery .......................................277acid, treating emergencies .....277
jumping a disabled battery ....246
maintenance-free ....................277
replacement, specifications ...302
servicing ..................................277
BeltMinder .................................143
Brakes ........................................215
anti-lock ...........................215–216
anti-lock brake system
(ABS) warning light ...............216
fluid, checking and adding ....296
fluid, refill capacities ..............303
fluid, specifications .........304, 306
lubricant
specifications ..................304, 306
parking ....................................217
shift interlock ..........................220
Bulbs ............................................49
C
Capacities for refilling fluids ....303
Cargo net .....................................88
Cassette tape player .......18, 20, 23
Cell phone use ..............................7
Child safety restraints ..............163
child safety belts ....................163
Child safety seats ......................169
in front seat ............................171
in rear seat ..............................171
tether anchorage hardware ...173
Cleaning your vehicle
engine compartment ..............265
instrument panel ....................267
interior .....................................267
interior trim ............................267
plastic parts ............................266
washing ....................................264
waxing .....................................264
2006 Freestar(win)
Owners Guide (post-2002-fmt)
USA(fus)
Index
312

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