
ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
²24±hours, seven days a week
²for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
²a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
²battery jump start
²
lock-out assistance (key replacement cost is the customer's responsibility)
²fuel delivery ± Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle.
²winch out ± available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
²towing ± Ford/Mercury/Lincoln eligible vehicle towed to a
Ford/Mercury/Lincoln dealer within 35 miles (56.3 km) of the
disablement location or to the Nearest Qualified Ford/Mercury/Lincoln
dealer. If a member requests to be towed to a Ford/Mercury/Lincoln
dealer more than 35 miles (56.3 km) from the disablement location,
the member shall be responsible for any mileage costs in excess of 35
miles (56.3 km).
Trailers shall be covered up to $100 if the disabled eligible vehicle
requires service at the Nearest Qualified Ford/Mercury/Lincoln Dealer. If
the trailer is disabled, but the towing vehicle is operational, the trailer
does not qualify for any roadside services.
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Canadian customers refer to your Owner Information Guide for
information on:
²coverage period
²exact fuel amounts
²towing of your disabled vehicle
²emergency travel expense reimbursement
²travel planning benefits
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1-800-241-3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who need to obtain reimbursement information, call
1±800±665±2006.
Roadside coverage beyond basic warranty
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your authorized dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty's Roadside
Assistance expiring. For more information and enrollment, contact
1±877±294±2582 or visit our website at www.ford.ca.
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When driving with the full-size dissimilar spare tire/wheel additional
caution should be given to:
²Towing a trailer
²Driving vehicles equipped with a camper body
²Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire/wheel and
seek service as soon as possible.
Stopping and securing the vehicle
1. If you get a flat tire while driving,
do not apply the brake heavily;
instead, gradually decrease your
speed. Hold the steering wheel
firmly and slowly move to a safe
place on the side of the road.
2. Park on a level surface, activate
the hazard flashers and set the
parking brake.
3. Place gearshift lever in P (Park)
and turn engine OFF.
When one of the rear wheels is off the ground, the transmission
alone will not prevent the vehicle from moving or slipping off the
jack, even if the transmission is in P (Park).
Note:Passengers should not remain
in the vehicle when the vehicle is
being jacked.
4. Block the wheel that is diagonally
opposite of the flat tire using the
wheel chock provided with your
vehicle.
Location of the spare tire and tools
Note:If your vehicle is equipped with the tire pressure monitoring
system (TPMS), the system indicator light will illuminate when the spare
is in use. To restore the full functionality of the TPMS system, all road
wheels equipped with the tire pressure monitoring sensors must be
mounted on the vehicle
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To lessen the risk of
personal injury, do not put
any part of your body under the
vehicle while changing a tire. Do
not start the engine when your
vehicle is on the jack. The jack is
only meant for changing the tire.
²Never use the front or rear
differential as a jacking point.
5. Remove the lug nuts with the lug wrench.
6. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts, cone side in, until the wheel is
snug against the hub. Do not fully tighten the lug nuts until the wheel
has been lowered.
7. Lower the wheel by turning the jack handle counterclockwise.
8. Remove the jack and fully tighten
the lug nuts in the order shown.
Refer toWheel lug nut torque
specificationslater in this chapter
for the proper lug nut torque
specification.
Stowing the flat/spare tire
Note:Failure to follow spare tire stowage instructions may result in
failure of cable or loss of spare tire.
1. Lay the tire on the ground with the valve stem facing up, toward the
vehicle.
2. Slide the wheel partially under the vehicle and install the retainer
through the wheel center. Pull on the cable to align the components at
the end of the cable.
3. Turn the lug wrench clockwise until the tire is raised to its stowed
position underneath the vehicle. The effort to turn the jack handle
increases significantly and the spare tire carrier ratchets or slips when
1
4 3
2 5
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the tire is raised to the maximum tightness. Tighten to the best of your
ability, to the point where the ratchet/slip occurs, if possible. The spare
tire carrier will not allow you to overtighten. If the spare tire carrier
ratchets or slips with little effort, take the vehicle to your authorized
dealer for assistance at your earliest convenience.
4. Check that the tire lies flat against the frame and is properly
tightened. Try to push or pull, then turn the tire to be sure it will not
move. Loosen and retighten, if necessary. Failure to properly stow the
spare tire may result in failure of the winch cable and loss of the tire.
5. If your vehicle is equipped with a spare tire lock and key, be sure to
install the spare tire lock into the bumper drive tube with the spare tire
lock key and jack handle.
6. Repeat this tightness check procedure when servicing the spare tire
pressure (every six months, perscheduled maintenance information),
or at any time that the spare tire is disturbed through service of other
components.
Re-stowing the jack and tools
1. Unblock the wheels.
2. Stow the wheel ornament (if removed) in a safe location in the vehicle
(such as the glove box or jack stowage compartment) so it will not
become damaged. Re-install the wheel ornament onto the wheel once the
tire is repaired or replaced.
3. Stow the jack and tools in their respective locations, making sure they
are fully secured so they do not rattle when you drive.
WHEEL LUG NUT TORQUE SPECIFICATIONS
Retighten the lug nuts to the specified torque at 50±100 miles (80±160
km) after any wheel disturbance (rotation, flat tire, wheel removal, etc.).
Lug nut socket
size/Bolt sizeWheel lug nut torque*
lb.ft. N²m
Lug nut socket size:
3¤4º (19 mm) hex
Bolt size:1¤2x20100 135
* Torque specifications are for nut and bolt threads free of dirt and
rust. Use only Ford recommended replacement fasteners.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle's battery is discharged, refer toAutomatic transmission
operationin theDrivingchapter for directions on how to move the
gearshift lever out of the P (Park) position, for proper towing.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground (without dollies) and the rear wheels off the ground.
On 4x4/AWD vehicles, it is recommended that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
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Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system
and engine protection.
What you should know about fail-safe cooling (4.6L V8 engine only)
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The ªfail-safeº distance depends on ambient temperatures, vehicle load
and terrain.
Fail-safe cooling and engine oil temperature sensor (4.6L V8 only)
If the engine coolant and/or engine oil overheat, the vehicle limits engine
power before engine damage can occur. The instrument cluster can
provide up to four indicators to warn of coolant and/or oil overheat.
Warning lights/indicators Fail Safe cooling Oil Overheat Only*
(Engine oil pressure)OnOffÐwith normal
oil pressure
(Service engine soon)On Off
(Engine coolant temperature)On On
Engine coolant temperature gage Hot (H) area Hot (H) area
*Oil overheat warnings can be triggered in severe driving conditions, such as
towing heavy loads over mountainous terrain in extreme hot temperatures.
If the engine fluids reach even hotter temperatures, fail-safe cooling
protects the engine by limiting engine power further and may disable the
air conditioning system. The engine will automatically switch to
alternating cylinder operation. Each disabled cylinder acts as an air
pump and cools the engine. During this mode, the engine will run rough.
If continued operation increases the engine temperature to a critical
range, the engine will shut down. Steering and braking effort will
increase. Once engine temperature cools, the engine can be restarted.
When fail-safe mode is activated
You have limited engine power when in the fail-safe mode, so drive the vehicle
with caution. The vehicle will not be able to maintain high speed operation and
the engine will run rough. Remember that the engine is capable of completely
shutting down automatically to prevent engine damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
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293