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Board membership
The Board consists of:
•Three consumer representatives
•An authorized dealer representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from authorized dealer management, recognized for their business
leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the authorized dealer(s) who sold or serviced the
vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
•The names (if known) of all the people you contacted at the
authorized dealer(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized Canadian
dealer. There are several plans available in various time, distance and
deductible combinations which can be tailored to fit your own driving
needs. Ford ESP also offers reimbursement benefits for towing and
rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized Canadian dealers.
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Do not use cleaning solvents, bleach or dye on the vehicle’s
seatbelts, as these actions may weaken the belt webbing.
CLEANING THE CLIMATE CONTROLLED SEATS (IF EQUIPPED)
Remove dust and loose dirt with a whisk broom or a vacuum cleaner.
Remove fresh spots immediately. Clean the seat with a damp cloth, using
a mild soap and water solution, if necessary.
LEATHER SEATS
(IF EQUIPPED, EXCEPT FOR THE KING RANCH EXPEDITION)
Your leather seating surfaces have a clear, protective coating over the
leather.
For King Ranch Expedition leather seats, refer to separate
section in this chapter.
•To clean, use a soft cloth with Motorcraft Deluxe Leather and Vinyl
Cleaner (ZC-11–A). Dry the area with a soft cloth.
•To help maintain its resiliency and color, use the Motorcraft Deluxe
Leather Care Kit (ZC-11–D), available from your authorized dealer.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl and plastics, or oil/petroleum-based
leather conditioners. These products may cause premature wearing of
the clear, protective coating.
Note:In some instances, color or dye transfer can occur when wet
clothing comes in contact with leather upholstery. If this occurs, the
leather should be cleaned immediately to avoid permanent staining.
LEATHER SEATS FOR THE KING RANCH EXPEDITION ONLY
(IF EQUIPPED)
Your vehicle is equipped with seating covered in premium, top-grain
leather which is extremely durable, but still requires special care and
maintenance in order to ensure longevity and comfort.
Regular cleaning and conditioning will maintain the appearance of the
leather. Failure to care for the leather can result in drying out and fading
of the material.
Cleaning
For dirt, use a vacuum cleaner then use a clean, damp cloth or soft
brush.
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine compartment for easy
location.
•We providescheduled maintenance informationwhich makes
tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Owner Information Guideto find out which parts and services
are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
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OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom of the instrument panel.
2. Go to the front of the vehicle and
release the auxiliary latch that is
located under the front center of
the hood.
3. Lift the hood until the lift
cylinders hold it open.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
5.4L 3V– V8 engines
1. Battery
2. Automatic transmission fluid dipstick
3. Air filter assembly
4. Engine oil dipstick
5. Brake fluid reservoir
6. Power steering fluid reservoir
7. Engine coolant reservoir
8. Engine oil filler cap
9. Windshield washer fluid reservoir
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WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets
Ford specification WSB-M8B16–A2.
Do not use any special washer fluid
such as windshield water repellent
type fluid or bug wash. They may
cause squeaking, chatter noise,
streaking and smearing. Refer to
Lubricant specificationsin this
chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 40° F (4.5°C),
use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
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CHANGING THE WIPER BLADES
It is recommended that wiper blades are renewed before winter.
To replace the wiper blades:
1. Fold back the wiper arm and
position the wiper blade at right
angles to the wiper arm.
2. To remove, press the retaining
clip (A) to disengage the wiper
blade, then pull the blade down
toward the windshield to remove it
from the arm.
3. Install the new wiper blade on the
arm and press it into place until a click is heard.
Replace wiper blades at least once per year for optimum performance.
Poor wiper quality can be improved by cleaning the wiper blades and
windshield, refer toWindows and wiper bladesin theCleaning
chapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
Changing rear window wiper blade
The rear wiper arm is designed without a service position. This reduces
the risk of damage to the blade in an automatic car wash.
To replace the wiper blade:
1. Lift and hold the wiper blade off
the glass.
2. Press the release tab to unlock
wiper blade from wiper arm.
3. Pull the wiper blade toward the
base of the wiper arm and remove it
from the arm.
4. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
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