10.AM/FM:Press to listen to the
AM or FM frequency band (AM,
FM1, FM2). Pressing AM/FM in
Navigation mode will return you to
the audio screen.
11.On/volume:Press the ON
control to turn on the VNR system.
Press again to turn the system off.
Turn the control to adjust the audio
volume levels. To adjust the voice
output levels from the navigation
system, adjust the volume levels
only during voice output.
12.Phone (if equipped):If the
phone button is pressed, the display
will read NO PHONE. This button is
non-functional (the radio will not
mute). Cellular connectivity is not currently available for this radio.
13.CD:Press to enter CD mode or
to begin play of a CD that is already
loaded in the system. Press the CD
control again to toggle CD, CD DJ
and DVD (if equipped).
NOTE:Navigation CD’s are not operational in the CD DJ.
NOTE:To use the navigation system and listen to an audio CD, the
navigation CD must be loaded into the VNR and the audio CD must be
loaded into the CD DJ.
14.MENU:The MENU control
works in both the audio and
navigation mode. Press to access
various menus in both modes.
15.HERE:The HERE control works
in the navigation mode. Press the
control to identify the current
location of the vehicle.
AM/FM
PUSH
ON
PUSH
ON
MENU
HERE
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Scan feature
When in CD DJ mode, press SCAN
for a brief sampling of all tracks on
the current CD. Press again to
disengage the feature and listen to
the selected song.
Shuffle mode
When in CD DJ mode, press SHUF
to engage and disengage the shuffle
feature. The tracks will be played in
random order. The unit will play all
the tracks on the selected disc and
then move onto the other discs and
play the tracks in random order.
Compression
The compression feature will boost quieter music and lower louder music
to minimize the need for volume adjustments.
When in CD DJ mode, press COMP
to engage or disengage the
compression feature.
Rear seat controls (RSC)
Your vehicle is equipped with rear seat controls, which allow the rear
seat passengers to operate and listen to a different playing media than
the front seat passengers. To engage the rear seat controls from the VNR
system:
•Press the headphone/speaker icon
on the VNR system. The
headphone icon illuminates in the
display indicating the system has
enabled Rear Seat Control mode. A subsequent press of this button
will disable rear seat control (headphone/speaker icon on display will
appear with a red slash through it).
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When RSC is active, pressing presets 2 and 4 simultaneously on the radio
will enable Dual Play mode (or the RSC can enable Dual Play mode by
pressing the
/button). The front speakers play the selected media
and the rear speakers mute. In this mode, the rear passengers may
adjust the volume and other levels using the rear seat control.
Additionally in Dual Play mode, the front and rear seat passengers can
listen to the same playing media. However, rear seat passengers listen to
the media over their headphones (thereby being able to adjust the
volume) and the front seat passengers listen via the front seat speakers.
Press the headphone/speaker control again to disengage the rear seat
controls (and Dual Play mode). The system returns to Single Play mode.
Front and rear speakers will play the selected media.
For further information on the rear seat controls, refer toRear Seat
Controlssection found earlier in this chapter.
Navigation features
The route guidance navigation system in your audio unit will not function
unless a navigation CD is inserted.
Ensure that you follow highway code restrictions and do not take
any risks. For example, if you are unable to make a U-turn,
continue on your journey. The navigation system will recalculate
your route to get you back to an appropriate road to your
destination.
For road safety reasons, information should only be entered
when the vehicle is stationary.
Please drive safely
This screen may appear on your
VNR display. Press the soft key next
to the display to select the desired
language. Press the control next to
ACCEPT to confirm your selection.
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the authorized dealer could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealer to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the authorized dealer and the city where the authorized
dealer is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
Additional Assistance
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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Board membership
The Board consists of:
•Three consumer representatives
•An authorized dealer representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from authorized dealer management, recognized for their business
leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your authorized dealer and a Ford Motor Company representative will
then be asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the authorized dealer(s) who sold or serviced the
vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the authorized dealer(s) and
Ford Motor Company.
•The names (if known) of all the people you contacted at the
authorized dealer(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
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Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the authorized
dealer) but not on consumers who are free to pursue other remedies
available to them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your authorized dealer or write/call
the Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
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If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
Customers in the U.S. should call 1–800–392–3673.
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First use a dry cloth then wipe with a damp cloth. Allow the area to dry,
then apply conditioner.
•Clean spills as quickly as possible.
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather. For more specific cleaning
information, contact the King Ranch Saddle Shop at 1–800–282–KING
(5464).
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in the followingConditioningsection.
Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the Web site atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
•Apply your first conditioning treatment within six months of taking
delivery of your vehicle. Condition twice yearly in order to replenish
lost oils and revitalize the aroma, suppleness and resilience of the
leather.
•Clean the surfaces using the steps outlined in the previous King Ranch
leatherCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
FORD AND LINCOLN MERCURY CAR CARE PRODUCTS
Your Ford or Lincoln Mercury authorized dealer has many quality
products available to clean your vehicle and protect its finishes. These
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