
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
412 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
416 IF YOU NEED CONSUMER ASSISTANCE

ABS (Anti-Lock Brake System)............186,260
Adding Fuel........................287,316
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 346
Air Conditioner Maintenance............223,349
Air Conditioning........................ 222
Air Conditioning, Operating Tips............ 234
Air Conditioning, Rear Zone................ 226
Air Conditioning Refrigerant.............349,350
Air Conditioning System................222,349
Air Filter.............................. 346
Air Pressure, Tires....................274,282
Airbag.............................48,191
Airbag Light............................ 61
Alarm, Panic............................ 23
Alarm (Security Alarm).................26,185
Alignment and Balance................... 281
Antenna, Satellite Radio................... 219
Antifreeze (Engine Coolant)...........356,357,385
Anti-Lock Brake System (ABS)............146,260Anti-Lock Warning Light.................. 186
Anti-Theft System.....................26,185
Appearance Care........................ 366
Arming Theft System (Security Alarm)......... 27
Automatic Dimming Mirror...............84,88
Automatic Door Locks..................... 17
Automatic Headlights.................... 133
Automatic Transaxle...................... 245
Automatic Transmission.............242,245,362
Adding Fluid......................... 362
Fluid and Filter Changes................. 363
Fluid Level Check...................... 362
Fluid Type........................363,387
Gear Ranges.......................... 245
Special Additives...................... 364
Torque Converter...................... 249
Axle Fluid............................. 387
Axle Lubrication (Axle Fluid)............... 365
420 INDEX

Cargo Organizer....................... 176
Cargo Organizer........................ 176
Cargo (Vehicle Loading)................... 292
Catalytic Converter....................291,347
CD (Compact Disc) Player...............193,200
Cellular Phone........................88,222
Center High Mounted Stop Light............ 383
Certification Label....................... 292
Changing A Flat Tire..................... 317
Charging.............................. 325
Chart, Tire Sizing........................ 266
Child Restraint........................64,65
Child Restraint Tether Anchors.............67,73
Child Restraint with Automatic Belts........... 42
Child Seat.............................. 69
Circuit Breakers......................370,371
Climate Control......................... 222
Climate Control, Rear Zone..............226,232
Clock........................192,195,202,215Compact Disc (CD) Maintenance............. 221
Compact Spare Tire...................... 277
Compass.............................. 159
Compass Calibration..................... 159
Compass Variance....................... 160
Computer, Trip/Travel.................... 156
Console, Floor.......................... 172
Console, Overhead....................... 155
Contract, Service........................ 414
Converter, Catalytic...................... 291
Coolant (Antifreeze)...................... 358
Coolant Pressure Cap..................... 357
Cooling System......................... 354
Adding Coolant (Antifreeze).............. 357
Coolant Capacity...................... 385
Coolant Level......................... 358
Disposal of Used Coolant................ 355
Drain, Flush, and Refill.................. 355
Inspection........................... 354
422 INDEX

Jacking............................. 320
Overheating.......................... 357
Tow Hooks.......................... 327
Towing............................. 328
Emission Control System Maintenance......... 390
Emission Related Components.............. 359
Engine
Air Cleaner.......................... 346
Block Heater......................... 244
Break-In Recommendations................ 74
Compartment......................335,336
Coolant (Antifreeze).................356,386
Cooling............................. 354
Exhaust Gas Caution................33,75,290
Fails to Start.......................... 243
Flooded, Starting...................... 243
Fuel Requirements..................... 385
Jump Starting......................... 325
Oil ...........................340,385,386Oil Filler Cap......................... 343
Oil Selection.......................... 385
Oil Synthetic......................... 344
Overheating.......................... 357
Starting............................. 242
Temperature Gauge..................... 183
Entry System, Illuminated.................. 14
Equipment Identification Plate.............. 313
Ethylene Glycol Antifreeze................. 356
Event Data Recorder...................... 62
Exhaust Gas Caution..............33,75,290,354
Exhaust System.......................75,353
Extender, Seat Belt........................ 47
Exterior Lighting........................ 134
Filters
Air Cleaner.......................... 346
Engine Fuel.......................... 346
Engine Oil........................344,386
424 INDEX

Lower Anchors and Tether for CHildren
(LATCH).............................. 67
Lubricating Oil......................... 365
Lubrication, Body....................... 351
Lug Nuts............................. 323
Luggage Carrier......................... 174
Lumbar Support........................ 113
Maintenance Free Battery.................. 348
Maintenance Procedures................... 340
Maintenance Schedule.................... 391
Schedule “A”......................... 405
Schedule “B”......................... 394
Malfunction Indicator Light (Check Engine) . . 190,338
Manual, Service......................... 416
Manual Transmission
Lubricant Selection..................... 387
Map/Reading Lights..................... 155
Memory Seat........................... 125Mirrors................................ 84
Automatic Dimming...................84,88
Electric Powered....................... 86
Heated.............................. 87
Memory............................. 125
Outside.............................. 85
Rearview............................. 84
Trailer Towing........................ 307
Vanity............................... 87
Mopar Parts.........................339,415
Multi-Function Control Lever............... 135
New Vehicle Break-In Period................ 74
Occupant Classification System (OCS).......... 52
Occupant Restraints....................... 36
Octane Rating, Gasoline (Fuel).............. 285
Oil, Engine.........................340,386
Capacity............................ 385
INDEX 429
10

Replacement Parts....................... 339
Replacement Tires....................... 280
Reporting Safety Defects................... 415
Restraints, Child.......................64,69
Restraints, Occupant...................... 36
Rocking Vehicle When Stuck................ 264
Roof Type Carrier....................... 174
Rotation, Tires.......................... 284
Safety Checks Inside Vehicle................. 76
Safety Checks Outside Vehicle............... 76
Safety Defects, Reporting.................. 415
Safety, Exhaust Gas....................... 33
Safety Information, Tire................... 264
Safety Tips............................. 75
Satellite Radio.......................... 215
Satellite Radio Antenna................... 219
Schedule, Maintenance.................... 391
Seat Belt Maintenance.................... 370Seat Belt Reminder....................... 46
Seat Belts............................36,37
And Pregnant Women................... 47
Child Restraint.......................64,65
Extender............................. 47
Front Seat............................ 37
Inspection............................ 76
Pretensioners.......................... 45
Reminder............................ 184
Seats................................. 111
Adjustment.......................... 111
Heated.............................. 115
Lumbar Support....................... 113
Memory............................. 125
Reclining............................ 112
Security Alarm (Theft Alarm).............26,185
Selection of Coolant (Antifreeze)............. 386
Selection of Oil......................... 343
Sentry Key (Immobilizer)................... 10
432 INDEX

Sentry Key Programming................... 12
Service and Maintenance.............340,390,391
Service Assistance....................... 412
Service Contract......................... 414
Service Manuals........................ 416
Setting the Clock................192,195,202,215
Shifting
Automatic Transmission................. 245
Transfer Case......................... 250
Transfer Case, Shifting into Transfer
Case Neutral (N)..................... 309
Transfer Case, Shifting out of Transfer
Case Neutral (N)..................... 311
Shoulder Belt Upper Anchorage.............. 41
Shoulder Belts........................... 37
Signals, Turn.....................136,183,378
Snow Chains (Tire Chains)................. 282
Snow Plow............................ 307
Snow Tires............................ 283Spare Tire..........................277,278
Spark Plugs............................ 345
Speed Control (Cruise Control).............. 142
Speedometer........................... 185
Starting............................... 242
Automatic Transmission................. 242
Emergency (Jump Starting)............... 325
Engine Block Heater.................... 244
Engine Fails to Start.................... 243
Remote.............................. 28
Starting Procedures...................... 242
Steering
Column Controls...................... 135
Column Lock.......................... 13
Power...........................262,350
Wheel, Tilt........................... 140
Steering Wheel Mounted Sound System
Controls............................. 220
Storage, Vehicle......................... 410
INDEX 433
10