SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at aminimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to your selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
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Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION (U.S. Vehicles Only)
See the Warranty Information Booklet for the terms and
provisions of DaimlerChrysler’s warranties applicable to
this vehicle.
MOPAR PARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
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REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.NHTSA.gov. or write to:
NHTSA, U.S. Dept. of Transportation, Washington DC
20590. You can also obtain other information about motor
vehicle safety from the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
IF YOU NEED CONSUMER ASSISTANCE 369
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•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at:
•
1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the World Wide Web at:
•
www.techauthority.daimlerchrysler.com
•www.daimlerchrysler.ca/manuals
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DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B,
and C. Those grades represent the tire’s ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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Compass Variance...................... 155
Computer, Trip/Travel................... 153
Console.............................. 135
Console, Floor......................... 135
Console, Overhead...................... 122
Contract, Service....................... 368
Coolant Pressure Cap.................... 314
Cooling System........................ 312
Adding Coolant (Antifreeze)............. 314
Coolant Capacity..................... 344
Coolant Level.....................312,315
Disposal of Used Coolant............... 315
Drain, Flush, and Refill................. 313
Inspection........................... 315
Points to Remember................... 316
Pressure Cap........................ 314
Radiator Cap........................ 314
Selection of Coolant (Antifreeze)....313,344,346
Cruise Control (Speed Control)............. 119
Cup Holder........................133,325
Customer Assistance.................... 366
Data Recorder, Event..................... 51Dealer Service......................... 297
Defroster, Rear Window.................. 193
Defroster, Windshield...............61,195,200
Delay (Intermittent) Wipers............... 109
Diagnostic System, Onboard............... 295
Dimmer Switch, Headlight................ 106
Disposal
Antifreeze (Engine Coolant)............. 315
Door Locks............................ 15
Door Locks, Automatic................... 17
Door Opener, Garage.................... 123
Drive Belts............................ 303
Driving
On Slippery Surfaces.................. 284
DVD Player (Video Entertainment System).... 186
Electric Remote Mirrors................... 69
Electrical Power Outlets.................. 131
Electronic Speed Control (Cruise Control)..... 119
Electronic Stability Program (ESP).......... 117
Electronic Vehicle Information Center (EVIC) . . 150
Emergency, In Case of
Freeing Vehicle When Stuck............. 285
376 INDEX
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Lap/Shoulder Belts...................... 32
LATCH
(Lower Anchors and Tether for CHildren)..... 56
Latch Plate............................ 33
Latches
Hood............................... 99
Lead Free Gasoline...................... 253
Life of Tires........................... 249
Lights.............................61,100
Airbag.......................44,51,61,144
Anti-Lock........................... 144
Automatic Headlights.................. 103
Brake Warning....................... 144
Bulb Replacement..................... 333
Courtesy/Reading.................... 100
Daytime Running..................... 104
Dimmer Switch, Headlight...........102,106
Engine Temperature Warning............ 143
Fog .............................105,143
Hazard Warning Flasher................ 274
Headlight Switch..................... 103
Headlights.......................103,336
Headlights On With Wipers..........103,108High Beam.......................... 106
High Beam Indicator................... 147
Illuminated Entry...................... 15
Instrument Cluster.................... 103
Interior............................. 101
License............................. 344
Lights On Reminder................... 105
Malfunction Indicator (Check Engine)...... 149
Oil Pressure......................... 149
Reading............................ 122
Seat Belt Reminder.................... 147
Service..........................333,334
Service Engine Soon
(Malfunction Indicator)................. 149
SmartBeams......................... 104
Turn Signal.......................102,105
Voltage............................. 149
Load Leveling System................... 136
Loading Vehicle.....................260,261
Capacities........................... 261
Tires ............................... 239
Locks
Door............................... 15
380 INDEX
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Lower Anchors and Tether for CHildren
(LATCH).............................. 56
Lubrication, Body....................... 309
Lumbar Support........................ 92
Maintenance Free Battery................. 306
Maintenance Procedures.................. 298
Maintenance Schedule................... 350
Schedule“A”........................ 361
Schedule“B”........................ 353
Malfunction Indicator Light
(Check Engine)......................149,296
Manual, Service........................ 369
Memory Feature (Memory Seat)............. 95
Memory Seat........................... 95
Memory Seats and Radio.................. 95
Mini-Trip Computer..................... 153
Mirrors............................... 67
Automatic Dimming.................... 67
Electric Remote....................... 69
Exterior Folding....................... 68
Heated.............................. 69
Outside............................. 68Rearview............................ 67
Vanity.............................. 70
Modifications/Alterations, Vehicle............ 7
Monitor, Tire Pressure System............. 230
Mopar Parts........................297,368
Multi-Displacement Engine System.......... 229
Multi-Function Control Lever.............. 102
Navigation System...................... 188
New Vehicle Break-In Period............... 60
Occupant Restraints...................... 31
Octane Rating, Gasoline (Fuel)............. 253
Oil, Engine.........................298,346
Capacity............................ 344
Change Interval...................... 300
Checking........................298,299
Disposal............................ 302
Filter...........................303,346
Filter Disposal....................... 302
Identification Logo.................... 301
Materials Added to.................... 302
Recommendation..................300,344
INDEX 381
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