If an Accident Occurs
Here is what to do if you are involved in an accident.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call 911 for help. Do not
leave the scene of an accident until all matters have
been taken care of. Move your vehicle only if its
position puts you in danger or you are instructed to
move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the accident.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the accident. This
will help guard against post-accident legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the accident. They will walk you through
the information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states with
“no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer or a private
collision repair facility to x the damage, make sure
you are comfortable with them. Remember, you
will have to feel comfortable with their work for a
long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-12
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts or
recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://www.safercar.gov;
or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
7-13
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you will notify
General Motors. Please call the Chevrolet Customer
Assistance Center at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for GM
transmissions, transaxles, and transfer cases.
7-14
Q
Questions and Answers About Safety Belts.........1-19
R
Radiator Pressure Cap....................................5-31
Radios..........................................................3-67
Care of Your Cassette Tape Player...............3-141
Care of Your CD and DVD Player................3-142
Care of Your CDs and DVDs .......................3-142
Navigation/Radio System,
see Navigation Manual............................3-124
Radio with Cassette and CD.........................3-95
Radio with CD....................................3-69, 3-80
Radio with Six-Disc CD..............................3-110
Rear Seat Audio........................................3-137
Setting the Time..........................................3-69
Theft-Deterrent..........................................3-138
Understanding Reception............................3-140
Rainsense™ Wipers.......................................... 3-9
Reading Lamps..............................................3-17
Rear Axle......................................................5-50
Limited-Slip.................................................. 4-9
Locking........................................................ 4-9
Rear Climate Control System............................3-26
Rear Compartment Storage Panel/Cover............2-58
Rear Door Security Locks................................2-12
Rear Floor Storage Lid....................................2-60Rear Safety Belt Comfort Guides......................1-30
Rear Seat Entertainment System.....................3-124
Rear Seat Operation.......................................1-10
Rear Seat Passengers, Safety Belts..................1-27
Rear Windshield Washer/Wiper.........................3-10
Rearview Mirror, Automatic
Dimming with Compass................................2-43
Rearview Mirror, Automatic Dimming with
Compass and Temperature Display................2-45
Rearview Mirror, Automatic Dimming
with OnStar
®and Compass..........................2-39
Rearview Mirror, Automatic Dimming with OnStar®,
Compass and Temperature Display..................2-40
Rearview Mirror with OnStar
®...........................2-36
Rearview Mirror with OnStar®, Compass,
and Temperature Display..............................2-37
Rearview Mirrors.............................................2-36
Reclining Seatbacks.......................................... 1-6
Recommended Fluids and Lubricants.................6-12
Recovery Hooks.............................................4-47
Recreational Vehicle Towing.............................4-54
Reduced Engine Power Light............................3-47
Remote Keyless Entry System............................ 2-5
Remote Keyless Entry System, Operation............ 2-6
Removing the Flat Tire and
Installing the Spare Tire................................5-85
Removing the Spare Tire and Tools...................5-82
Replacement Bulbs.........................................5-54
11
T
Tachometer....................................................3-32
Taillamps
Turn Signal Lamps......................................5-53
Theft-Deterrent, Radio....................................3-138
Theft-Deterrent Systems...................................2-17
Content Theft-Deterrent................................2-17
Passlock
®...................................................2-18
Throttle, Adjustable..........................................2-22
Tilt Wheel........................................................ 3-6
Tires.............................................................5-57
Aluminum Wheels, Cleaning........................5-103
Buying New Tires........................................5-72
Chains.......................................................5-78
Changing a Flat Tire....................................5-80
Cleaning...................................................5-104
Different Size..............................................5-74
If a Tire Goes Flat.......................................5-79
In ation - Tire Pressure................................5-64
In ator, Accessory.......................................5-78
Inspection and Rotation................................5-70
Installing the Spare Tire................................5-85
Pressure Monitor System..............................5-67
Removing the Flat Tire.................................5-85Tires (cont.)
Removing the Spare Tire and Tools...............5-82
Secondary Latch System..............................5-91
Spare Tire..................................................5-97
Storing a Flat or Spare Tire and Tools............5-94
Tire Sidewall Labeling..................................5-59
Tire Terminology and De nitions....................5-62
Uniform Tire Quality Grading.........................5-74
Wheel Alignment and Tire Balance.................5-76
Wheel Replacement.....................................5-76
When It Is Time for New Tires......................5-72
Towing
Recreational Vehicle.....................................4-54
Towing a Trailer..........................................4-59
Your Vehicle...............................................4-53
Traction
Limited-Slip Rear Axle.................................... 4-9
StabiliTrak
®System....................................... 4-9
Transmission
Fluid, Automatic...........................................5-26
Transmission Operation, Automatic....................2-24
Trip Odometer................................................3-32
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
14