Page 376 of 398

Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail, refer to the addresses below.
United States — Customer Assistance
GM Medium Duty Truck Customer Assistance
Center
P.O. Box 44947
Detroit, MI 48244
www.Chevrolet.com
1-800-TO-CHEVY (862-4389)
1-800-833-2438 (For Text Telephone devices (TTYs))
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs)
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-4
Page 377 of 398

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
GM Medium Duty Truck’s Roadside Assistance provides
stranded owners with towing service for disabled
vehicles.
This service combines the efforts of trained telephone
representatives with a network of GM Medium Duty
Truck’s dealer services.
Just dial GM Medium Duty Truck Roadside Assistance
at1-800-862-4389to reach a qualified representative
who can assist you in a repair or arrange a tow. Other
recommended services can also be arranged for
situations such as retrieving locked in keys, changing a
tire, or delivering gasoline, at a charge to the customer.
We also provide dealer information at no charge,
such as location of the nearest authorized medium duty
GM Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year. Should you have
any questions about Roadside Assistance, call the
GM Medium Duty Truck Roadside Assistance Center or
contact your dealer.
7-5
Page 381 of 398

If an Accident Occurs
Here is what to do if you are involved in an accident.
•Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
•If there has been an injury, call 911 for help. Do not
leave the scene of an accident until all matters have
been taken care of. Move your vehicle only if its
position puts you in danger or you are instructed to
move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the accident.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the accident. This
will help guard against post-accident legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-5for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the accident. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states with “no
fault” insurance laws, a report may not be necessary.
This is especially true if there are no injuries and both
vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer or a private
collision repair facility to fix the damage, make sure
you are comfortable with them. Remember, you will
have to feel comfortable with their work for a
long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-9
Page 387 of 398

Check
Engine Light...............................................3-38
Gages Warning Light...................................3-44
Checking Things Under the Hood......................5-22
Chemical Paint Spotting...................................5-90
Child Restraints
Child Restraint Systems...............................1-34
Infants and Young Children...........................1-31
Lower Anchors and Tethers for Children..........1-41
Older Children.............................................1-28
Securing a Child Restraint in a Rear
Outside Seat Position...............................1-42
Securing a Child Restraint in the Center
Rear Seat Position (Crew Cab) or
Center Front Position................................1-44
Securing a Child Restraint in the Right
Front Seat Position...................................1-46
Where to Put the Restraint...................1-38, 1-40
Chime Level Adjustment..................................3-67
Cigarette Lighter.............................................3-20
Cleaning
Aluminum or Chrome-Plated Wheels..............5-89
Exterior Lamps/Lenses.................................5-87
Fabric/Carpet..............................................5-85
Finish Care.................................................5-87
Inside of Your Vehicle..................................5-83
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-86Cleaning (cont.)
Tires..........................................................5-89
Underbody Maintenance...............................5-90
Washing Your Vehicle...................................5-87
Weatherstrips..............................................5-86
Windshield and Wiper Blades........................5-88
Climate Control System...................................3-20
Outlet Adjustment........................................3-24
Rear Heating System...................................3-24
Collision Damage Repair................................... 7-7
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-36
Heater, Engine............................................2-26
Low Warning Light.......................................3-37
Surge Tank Pressure Cap.............................5-40
Cooling System..............................................5-42
Cruise Control................................................3-10
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users............................... 7-3
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to
General Motors........................................7-11
Reporting Safety Defects to the
Canadian Government..............................7-11
3