
Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
7-2

A
Accessories and Modifications............................ 5-3
Accessory Power Outlet(s)...............................3-16
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-70
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-74
Air Cleaner/Filter, Engine.................................5-17
Air Conditioning..............................................3-18
Airbag
Passenger Status Indicator...........................3-26
Readiness Light..........................................3-32
Airbag Sensing and Diagnostic Module (SDM)....7-10
Airbag System................................................1-56
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-70
How Does an Airbag Restrain?......................1-63
Passenger Sensing System...........................1-65
Servicing Your Airbag-Equipped Vehicle..........1-69
What Makes an Airbag Inflate?......................1-63
What Will You See After an Airbag Inflates?....1-64
When Should an Airbag Inflate?....................1-61
Where Are the Airbags?...............................1-59
AM-FM Radio.................................................3-39
Antenna, Fixed Mast.......................................3-71
Anti-Lock Brake System (ABS)........................... 4-7
Anti-Lock Brake, System Warning Light..............3-34Appearance Care
Aluminum Wheels........................................5-71
Care of Safety Belts....................................5-69
Chemical Paint Spotting...............................5-72
Cleaning Exterior Lamps/Lenses....................5-69
Cleaning the Inside of Your Vehicle................5-66
Fabric/Carpet..............................................5-67
Finish Care.................................................5-70
Finish Damage............................................5-72
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-68
Sheet Metal Damage...................................5-72
Tires..........................................................5-71
Underbody Maintenance...............................5-72
Vehicle Care/Appearance Materials................5-73
Washing Your Vehicle...................................5-69
Weatherstrips..............................................5-69
Windshield and Wiper Blades........................5-70
Ashtray(s)......................................................3-17
Audio System(s).............................................3-38
AM-FM Radio.............................................3-39
Care of Your CD Player...............................3-71
Care of Your CDs ........................................3-71
Fixed Mast Antenna.....................................3-71
Radio with CD............................3-41, 3-45, 3-52
Radio with Six-Disc CD................................3-61
Understanding Radio Reception.....................3-70
1

Cleaning
Aluminum Wheels........................................5-71
Exterior Lamps/Lenses.................................5-69
Fabric/Carpet..............................................5-67
Finish Care.................................................5-70
Inside of Your Vehicle..................................5-66
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-68
Tires..........................................................5-71
Underbody Maintenance...............................5-72
Washing Your Vehicle...................................5-69
Weatherstrips..............................................5-69
Windshield and Wiper Blades........................5-70
Climate Control System...................................3-18
Air Filter, Passenger Compartment.................3-21
Outlet Adjustment........................................3-21
Clock............................................................3-32
Clutch, Hydraulic.............................................5-21
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-66
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-28
Heater, Engine............................................2-20
Surge Tank Pressure Cap.............................5-24
Cooling System..............................................5-26
Cruise Control................................................3-10
Cruise Control Light........................................3-29
Cupholder(s)..................................................2-34Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to General Motors....7-15
Reporting Safety Defects to the
Canadian Government..............................7-14
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-15
D
Daytime Running Lamps..................................3-14
Daytime Running Lamps Indicator Light.............3-29
Defensive Driving............................................. 4-2
Doing Your Own Service Work........................... 5-4
Dome Lamp ...................................................3-16
Door
Ajar Light...................................................3-38
Central Door Unlocking System....................... 2-7
Door Ajar Reminder....................................... 2-8
Locks.......................................................... 2-7
Rear Door Security Locks............................... 2-8
3

Driver
Position, Safety Belt.....................................1-18
Seat Height Adjuster...................................... 1-3
Driving
At Night.....................................................4-14
City ...........................................................4-17
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-18
Hill and Mountain Roads..............................4-20
In Rain and on Wet Roads...........................4-15
Rocking Your Vehicle to Get it Out.................4-26
Winter........................................................4-22
E
Electrical System
Add-On Equipment......................................5-74
Engine Compartment Fuse Block...................5-77
Fuses and Circuit Breakers...........................5-75
Headlamp Wiring.........................................5-75
Instrument Panel Fuse Block.........................5-76
Power Windows and Other Power Options......5-75
Windshield Wiper Fuses...............................5-75
Engine
Air Cleaner/Filter.........................................5-17
Battery.......................................................5-35
Check and Service Engine Soon Light............3-34
Coolant......................................................5-22
Coolant Heater............................................2-20Engine (cont.)
Coolant Temperature Gage...........................3-28
Cooling System Inspection............................6-24
Engine Compartment Overview......................5-12
Exhaust.....................................................2-30
Oil .............................................................5-13
Overheating................................................5-24
Starting......................................................2-19
Event Data Recorders (EDR)............................7-10
Extender, Safety Belt.......................................1-29
Exterior Lamps...............................................3-13
F
Filter
Engine Air Cleaner......................................5-17
Finish Damage...............................................5-72
Fixed Mast Antenna........................................3-71
Flashers, Hazard Warning.................................. 3-6
Flash-to-Pass................................................... 3-8
Flat Tire........................................................5-58
Flat Tire, Changing.........................................5-58
Flat Tire, Storing.............................................5-65
Fluid
Automatic Transaxle.....................................5-19
Manual Transaxle........................................5-21
Power Steering...........................................5-30
Windshield Washer......................................5-31
Fog Lamp Light..............................................3-38
Fog Lamps ....................................................3-15
4

Fuel............................................................... 5-5
Additives...................................................... 5-6
California Fuel.............................................. 5-5
Filling a Portable Fuel Container..................... 5-9
Filling Your Tank........................................... 5-7
Fuels in Foreign Countries.............................. 5-6
Gage .........................................................3-30
Gasoline Octane........................................... 5-5
Gasoline Specifications.................................. 5-5
Low Warning Light.......................................3-30
System Inspection.......................................6-23
Fuses
Engine Compartment Fuse Block...................5-77
Fuses and Circuit Breakers...........................5-75
Instrument Panel Fuse Block.........................5-76
Windshield Wiper.........................................5-75
G
Gage
Engine Coolant Temperature.........................3-28
Fuel..........................................................3-30
Speedometer..............................................3-25
Tachometer.................................................3-25
Gasoline
Octane........................................................ 5-5
Specifications............................................... 5-5
Glove Box.....................................................2-34
GM Mobility Reimbursement Program.................. 7-6
H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-5
Headlamp
Aiming .......................................................5-39
Headlamp Wiring............................................5-75
Headlamps....................................................5-40
Bulb Replacement.......................................5-40
Daytime Running Lamps...............................3-14
Flash-to-Pass............................................... 3-8
Front Turn Signal and Parking Lamps.............5-42
Halogen Bulbs............................................5-40
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-13
Turn Signal Lamps......................................5-42
Heater...........................................................3-18
Height Adjuster, Driver Seat............................... 1-3
Highbeam On Light.........................................3-29
Highway Hypnosis...........................................4-20
Hill and Mountain Roads..................................4-20
Hold Mode Light.............................................3-34
Hood
Checking Things Under................................5-10
Release.....................................................5-10
Horn ............................................................... 3-6
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-17
Hydraulic Clutch.............................................5-21
5

I
Ignition Positions.............................................2-18
Immobilizer....................................................2-16
Immobilizer Operation......................................2-16
Infants and Young Children, Restraints...............1-32
Inflation - Tire Pressure...................................5-51
Inspection
Brake System.............................................6-24
Engine Cooling System................................6-24
Exhaust System..........................................6-23
Fuel System...............................................6-23
Part C - Periodic Maintenance.......................6-23
Steering, Suspension and Front Drive Axle
Boot and Seal.........................................6-23
Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-15
Cluster.......................................................3-24
J
Jump Starting.................................................5-36
K
Keyless Entry System....................................... 2-4
Keys............................................................... 2-2
L
Labeling, Tire Sidewall.....................................5-46
Lamps
Dome ........................................................3-16
Exterior......................................................3-13
Fog ...........................................................3-15
LATCH System
Child Restraints...........................................1-42
Liftgate..........................................................2-11
Light
Airbag Readiness........................................3-32
Anti-Lock Brake System Warning...................3-34
Brake System Warning.................................3-27
Charging System.........................................3-33
Cruise Control.............................................3-29
Daytime Running Lamps Indicator..................3-29
Door Ajar...................................................3-38
Fog Lamp ..................................................3-38
Highbeam On.............................................3-29
Hold Mode .................................................3-34
Low Fuel Warning.......................................3-30
6