Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays
within reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-13
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you will notify us.
Please call us at 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-14
PASS-Key®III Operation..................................2-18
PASS-Key®III Security Message.......................3-56
Perimeter Lighting...........................................3-19
Power
Accessory Outlet(s)......................................3-26
Door Locks.................................................. 2-9
Electrical System.......................................5-100
Reduced Engine Message............................3-53
Retained Accessory (RAP)............................2-20
Six-Way Seats.............................................. 1-4
Steering Fluid.............................................5-32
Windows....................................................2-14
Pretensioners, Safety Belt................................1-45
Program Mode Message..................................3-59
Programmable Automatic Door Locks.................2-10
Q
Questions and Answers About Safety Belts.........1-26
R
Radiator Pressure Cap....................................5-23
Radios..........................................................3-74
Care of Your Cassette Tape Player...............3-134
Care of Your CD and DVD Player................3-135
Care of Your CDs and DVDs.......................3-135
Navigation/Radio System, see Navigation
Manual.................................................3-114Radios (cont.)
Radio with Cassette and CD.........................3-87
Radio with CD............................................3-76
Radio with Six-Disc CD..............................3-100
Rear Seat Audio........................................3-129
Setting the Time..........................................3-75
Theft-Deterrent..........................................3-132
Understanding Reception............................3-133
Rear Door Security Locks................................2-10
Rear Hatch Ajar Warning Message....................3-55
Rear Outside Passenger Positions,
Safety Belts................................................1-36
Rear Reading Lamps......................................3-19
Rear Safety Belt Comfort Guides......................1-42
Rear Seat Audio (RSA)..................................3-129
Rear Seat Entertainment System.....................3-115
Rear Seat Operation......................................... 1-8
Rear Storage Area..........................................2-40
Rear Windshield Washer/Wiper.........................3-10
Rearview Mirrors.............................................2-31
Reclining Seatbacks.......................................... 1-6
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-36
Reduced Engine Power Message......................3-53
Remote Keyless Entry System............................ 2-4
Remote Keyless Entry System, Operation............ 2-5
Remote Keyless Entry Transmitter
Battery Low Warning Message......................3-59
Removing the Flat Tire and Installing
the Spare Tire.............................................5-77
10
Removing the Spare Tire and Tools...................5-71
Replacement Bulbs.........................................5-49
Replacement, Windshield.................................5-49
Reporting Safety Defects
Canadian Government..................................7-14
General Motors...........................................7-14
United States Government............................7-13
Restraint System Check
Checking the Restraint Systems....................1-87
Replacing Restraint System Parts
After a Crash..........................................1-88
Retained Accessory Power (RAP)......................2-20
Right Front Passenger Position, Safety Belts......1-36
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-30
Roof Rack System..........................................2-40
Running the Engine While Parked.....................2-30
S
Safety Belt
Pretensioners..............................................1-45
Reminder Light............................................3-40
Safety Belts
Care of......................................................5-94
Center Rear Passenger Position....................1-40
Driver Position............................................1-27
How to Wear Safety Belts Properly................1-27Safety Belts (cont.)
Questions and Answers About Safety Belts.....1-26
Rear Outside Passenger Positions.................1-36
Rear Safety Belt Comfort Guides...................1-42
Right Front Passenger Position......................1-36
Safety Belt Extender....................................1-45
Safety Belt Use During Pregnancy.................1-36
Safety Belts Are for Everyone.......................1-22
Shoulder Belt Height Adjuster........................1-35
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Seats
Captain Chairs............................................1-14
Head Restraints............................................ 1-8
Heated Seats............................................... 1-5
Manual........................................................ 1-3
Manual Lumbar............................................. 1-5
Memory.....................................................2-47
Rear Seat Operation...................................... 1-8
Reclining Seatbacks...................................... 1-6
Six-Way Power Seats.................................... 1-4
Split Bench Seats......................................... 1-8
Stowable Seat............................................1-18
Secondary Latch System.................................5-81
Securing a Child Restraint
Center Rear Seat Position............................1-67
Rear Outside Seat Position...........................1-65
Right Front Seat Position..............................1-69
Security Message, PASS-Key
®III ......................3-56
11