2006 BMW 7 SERIES mileage

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Page 24 of 53

BMW 7 SERIES 2006 E65 Service and warranty information Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order
if necessary)

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BMW 7 SERIES 2006 E65 Service and warranty information Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW cente

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with all matters related to your
BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or through
our website at www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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BMW 7 SERIES 2006 E65 Service and warranty information Customer Assistance –
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW cente

Customer Assistance –
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new vehicle sold, leased
or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of
attempts may vary by state) or (ii) that the
same defect has caused the vehicle to be out
of service by reason of repair for more than
30 days (this period may vary by state),
except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assistance
through BBB AUTO LINE in ARKANSAS,
CALIFORNIA, IDAHO, IOWA, GEORGIA,
MINNESOTA and PENNSYLVANIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better
Business Bureaus. BBB AUTO LINE resolves
disputes through mediation or arbitration.
Mediation is an informal proceeding whereby
a neutral third party (mediator) helps the
parties to find an acceptable resolution.
Arbitration is also an informal proceeding in
which an impartial third party renders a
decision after a hearing at which both parties
have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the
address or phone number listed below for
more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required to
provide the following information:
➣ Your name and address
➣ The vehicle identification number (VIN) ➣ The make, model and year of your vehicle➣ A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence. You
may also submit your claim in writing and ask
for a decision on the documents you submit,
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BMW 7 SERIES 2006 E65 Service and warranty information without attending a hearing. BBB AUTO LINE
will usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comp

without attending a hearing. BBB AUTO LINE
will usually render a decision within 40 days
from the time you file your complaint. The
decision is binding on BMW if you decide to
accept it. BMW must comply with the
decision within the time frame specified by
the arbitrator.
Important:You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”. If
you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (“BMW”)
participates in BBB AUTO LINE, a media-
tion/arbitration program administered by the
Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus. The
Arbitration Certification Program of the
California Department of Consumer Affairs
has certified
BBBAUTO LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with
BBBAUTO LINE. Claims must be filed with BBBAUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with
BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with
BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of
the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time anyproblem(s) were first brought to the attention
of BMW or one of our dealers, and a state-
ment of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims within
the program’s jurisdiction may be presented
to an arbitrator at an informal hearing. The
arbitrator’s decision should ordinarily be
issued within 40 days from the time your
complaint is filed; there may be a delay of 7
days if you did not first contact BMW about
your problem, or a delay of up to 30 days if
the arbitrator requests an inspection/report by
an impartial technical expert or further investi-
gation and report by
BBB AUTO LINE.
6. You are required to use
BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to use
BBB AUTO LINE before pursuing rights and
remedies under any other state or federal law.
“You are also required to use
BBB AUTO
LINE before exercising rights or seeking
remedies created by Title I of the Magnuson-
Moss Warranty Act, 15 U.S.C. sec. 2301
et
seq.If you choose to seek redress by pursu-
ing rights and remedies not created by
California Civil Code Section 1793.22 or Title
I of the Magnuson-Moss Warranty Act, resort
to
BBB AUTO LINE is not required by those
statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace or
repurchase the vehicle. California Civil Code
Section 1793.22(b) creates a presumption
that BMW has had a reasonable number of
attempts to conform the vehicle to its applica-
ble express warranties if, within 18 months
from delivery to the buyer or 18,000 miles on
the vehicle’s odometer, whichever occurs first,
one or more of the following occurs:
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BMW 7 SERIES 2006 E65 Service and warranty information New Vehicle Limited Warranty –
2006 Models (Valid Only in the
U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2006 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA Eu

New Vehicle Limited Warranty –
2006 Models (Valid Only in the
U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2006 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA European Delivery
Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured
parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA.
Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New
Vehicle Limited Warranty for defects in
material or workmanship for a period of 10
years, unlimited mileage from the date of
purchase. In order to be eligible for this
coverage, the vehicle must be a new car
retailed in the State of Kansas and the repair
performed by an authorized BMW center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the new
vehicle warranty period.
Roadside assistance and other owner
benefits are available by calling:
1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this
Statement (page 28).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear
or deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects in
material or workmanship.
This warranty does not apply to the follow-
ing:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Damage to the engine, transmission or any
related component caused by improper shift-
ing of the transmission.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refriger-
ant.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of this
Statement, that results in the failure of any
part of the vehicle.
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