Communications
This chapter summarizes how to operate
your mobile phone using iDrive or voice control
and how to use BMW Assist or TeleService.
Communications
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Making calls with car phone:
BMW Assist calls
You can use the car phone via the handsfree
system for BMW Assist calls.
When the status information "BMW Assist" or
"BMW Service" is displayed in "Communica-
tion", only BMW Assist calls are possible.
It may not be possible to establish a telephone
connection using the mobile phone while a con-
nection is being established to BMW Assist
or while a call to BMW Assist is already in
progress. If this happens, you must unpair the
mobile phone and the vehicle if you wish to
place a call with the mobile phone.
Initial operation
Logging on mobile phone on vehicle
The following prerequisites must be met:
>The mobile phone is ready to operate.
>The Bluetooth links of the vehicle, refer to
page165, and the mobile phone are active.
>Depending on the mobile phone, presets in
the mobile phone are required: e.g. acti-
vated via the menu item Bluetooth or the
menu item Connection not with confirma-
tion.
>To log on, specify any desired number as
the Bluetooth passkey, e.g. 1. This Blue-
tooth passkey is no longer required follow-
ing successful logon.
>The ignition is switched on.
Only log on the mobile phone with the
vehicle stopped; otherwise you may
become distracted and inadvertently endanger
your passengers and other road users.<
Switching on ignition
1.Insert the remote control as far as possible
into the ignition lock.
2.S w i t c h o n t h e s w i t c h o n i g n i t i o n b y p r e s s i n g
the Start/Stop button without depressing
the brake or clutch pedal.
Preparation with iDrive
iDrive, for principle details, refer to page16.
1.Press the button to open the start
menu.
2.Open the menu by pressing the controller.
3.Select "Communication settings" and
press the controller.
4.Select "Bluetooth" and press the controller.
5.Select "Phone" and press the controller.
Preparation with mobile phone
6.Additional operations must be carried out
on the mobile phone and differ depending
on the model, refer to the operating instruc-
tions of your mobile phone, e.g. find, con-
nect or link under Bluetooth device.
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3.Select the desired entry and press the con-
troller.
4.Select "Call" and press the controller.
The system dials the number.
Deleting individual entries
1.Select the desired entry from the list and
press the controller.
2.Select "Delete" and press the controller.
The entry is deleted.
Deleting the entire list
1.Select an entry from the list and press the
controller.
2.Select "Delete all numbers" and press the
controller.3.If applicable, select "Yes" and press the
controller.
The list is deleted.
Touch tone dialing
The touch tone code is required for access to
network services or for controlling devices, e.g.
remote checking of an answering machine.
This function is available when a connection
has been established.
1.Establish connection.
2.Press the controller.
3.Select "Keypad" and press the controller.
4.Select the desired character
and press the
controller.
Each character is sent immediately and
confirmed by a tone depending the mobile
phone model.
TeleService, BMW Assist
174
TeleService , BMW Assist
TeleService
TeleService assists you when communicating
with a BMW center. The built-in car phone can
be used to transmit data regarding the service
status of your vehicle or regarding legally man-
dated inspections directly to your BMW center.
This is the same data that is also stored in the
remote control for CBS Condition Based Ser-
vice. Your BMW center can then contact you,
and you can make a convenient appointment
while your BMW center can prepare in advance
for the required maintenance work. The Tele-
Service functions are country-specific: the data
regarding the service status of your vehicle or
regarding legally mandated inspections is
transmitted on a country-specific basis either
automatically before they fall due or during your
calls to the BMW center. Your BMW center will
be glad to provide more detailed information.
BMW Assist
BMW Assist provides you with other services in
addition to TeleService. For example, the posi-
tion data of your vehicle can be transferred to
the BMW Assist response center if an emer-
gency call
* has been initiated.
Many functions of BMW Assist depend on the
individually agreed contract. Data transmission,
e. g. of the CBS Condition Based Service, dif-
fers from country to country.
The contract of participation with BMW Assist
and the activation must be completed before
you can use BMW Assist.
When the contract expires, the car phone can
be deactivated by a BMW center without your
having to visit a BMW center. Following deacti-
vation of the car phone, no emergency calls can
be made. The car phone can be reactivated
after signing a new contract with a BMW center.
You can also use the services of BMW Assist via
the Internet. The range of services is continually
being expanded.
Requirements
You can use TeleService or BMW Assist when
the following requirements are met:
>The installed car phone is logged on to a
cellular telephone network. This network
must be capable of transmitting the ser-
vices.
>To transmit position data, the vehicle must
be able to determine the current position.
This can be displayed on the Control Dis-
play.
>For TeleService or BMW Assist to be acti-
vated and updated, the GPS signal must be
available.
>You have applied for BMW Assist through
your BMW center or BMW Customer Sup-
port.
Enabling TeleService or BMW Assist
For you to be able to use the services of
TeleService or BMW Assist, these must be
enabled.
Requirements
>Make sure that the vehicle can determine its
current location. Reception is best when
you have an unobstructed view to the sky.
>Leave radio readiness switched on while
connecting to the system.
Enabling
iDrive, for principle details, refer to page16.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Communication settings" and
press the controller.
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4.Select "BMW Service settings" and press
the controller.
5.Select "Service Status" and press the con-
troller.
6.Select "Enable services" and press the con-
troller.
TeleService and, if applicable, BMW Assist
are enabled; data exchange with the service
center starts.
Enabling takes a few minutes. The status is
displayed on the Control Display. If you open
another menu, the enable process continues to
run in the background.Services offered
The following special features apply for the ser-
vices of TeleService and BMW Assist:
>The services offered are country-specific.
>Voice contact is established or data are
transferred, depending on the equipment
and the country. In some countries, it is
possible to do both.
>The data transferred can be the vehicle
data, your current position or the data of the
CBS Condition Based Service.
Automatic service notification*
The data on the service status of your vehicle or
on legally mandated inspections is transmitted
automatically directly to your BMW center prior
to the due date. You can check when the BMW
center was notified.
iDrive, for principle details, refer to page16.
1.Open the start menu.
2.Press the controller to open the menu.
3.Select "Service" and press the controller.
4.Select "Service requirements" and press
the controller.
5.Select "Service notification" and press the
controller.
TeleService, BMW Assist
176
Breakdown assistance
You can call Roadside Assistance* of the
BMW Group should you require help in the
event of a breakdown.
iDrive, for principle details, refer to page16.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.Select "BMW Assist" and press the control-
ler.
4.Select "BMW Service" and press the con-
troller.
5.Select "Roadside Assistance" and press
the controller.
If the current position can be determined,
the current vehicle location is displayed.
6.Select "Start service" and press the con-
troller.
Contact with Roadside Assistance will be
established.
Establishing contact with your BMW
center or BMW Customer Relations
You can contact your BMW center, e. g. to
arrange a service appointment.
For information related to your vehicle, call the
BMW Customer Relations.
This requires your mobile phone to be logged
onto the vehicle.
iDrive, for principle details, refer to page16.
1.Press the button.
This opens the start menu.
2.Press the controller to open the menu.
3.Select "Service" and press the controller.
4.Select "BMW Service" and press the con-
troller.
5.Select desired BMW service:
>"Service Request"
>"Customer Relations"
6.Press the controller.
7.Select "Start service" and press the con-
troller.
Contact with the desired BMW service will be
established.
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Adapting TeleService or
BMW Assist
Displaying and updating services
If the offering from TeleService or BMW Assist
changes, you will be notified. In this case you
should update the services.
1.Open the start menu.
2.Press the controller to open the menu.
3.Select "Communication settings" and
press the controller.
4.Select "BMW Service settings" and press
the controller.
5.Select "Service Status" and press the con-
troller.
The current services available from
TeleService or BMW Assist are displayed.
6.If applicable, select "Options" and press the
controller.
7.Select "Update services" and press the
controller.
Terminating services
If you block the services, the connection to
BMW Assist is deactivated.
1.Open the start menu.
2.Press the controller to open the menu.
3.Select "Communication settings" and
press the controller.
4.Select "BMW Service settings" and press
the controller.
5.Select "Service Status" and press the con-
troller.6.If applicable, select "Options" and press the
controller.
7.Select "Terminate services" and press the
controller.
The use of TeleService or BMW Assist is
blocked, and the current vehicle position will
not be transferred during an emergency call
*.
To deactivate the blocking function, enabling
must be carried out again, refer to page174.
This does not affect the contractual agree-
ments.
The automatic service notification can be dis-
abled separately. Please contact your BMW
center for this purpose.
Re-enable TeleService and, if applicable,
BMW Assist to log on again.
Displaying vehicle data
When TeleService or BMW Assist is activated,
the license plate and the vehicle identification
number of your vehicle can be displayed.
1.Open the start menu.
2.Press the controller to open the menu.
3.Select "Communication settings" and
press the controller.
4.Select "BMW Service settings" and press
the controller.
5.Select "Profile" and press the controller.
To adjust the license plate number, please con-
tact your BMW center.
TeleService, BMW Assist
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BMW Contact*
If you are not activated for BMW Assist, you can
display several service phone numbers:
>Roadside Assistance
* of the BMW Group
when you require breakdown assistance
>BMW center, e.g. when you want to make
an appointment for service
>BMW Hotline
*, for information on all
aspects of your vehicle
If BMW Assist is activated, refer to page175.
You can select the displayed service phone
number if your mobile phone is logged on in the
vehicle:
iDrive, for principle details, refer to page16.
1.Press the button.
This opens the start menu.
2.Move the controller forwards to select
"Communication".
3.Select "BMW Contact" and press the con-
troller.
4.Select "BMW Contact Numbers" and press
the controller.5.Select one of the following menu items and
press the controller:
>"Roadside Assistance"
>"Customer Relations"
>"Service Request"
6.Select "Call" and press the controller.
Contact is established.