party, the message relay service will document
the information, and will make reasonable efforts
to deliver the message to the message recipient.
Personal Trip Routing. Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we’ll provide
you with detailed, easy to read, computerized trip
itinerary and companion map package. Please
allow two weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site
of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel condi-
tions is provided up to a maximum of $100.00
per incident by BMW Roadside Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New Vehicle Limited Warranty does not cover any
of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced entry
system, which cannot be bypassed by traditional
locksmith methods without significant damage to
your vehicle. BMW encourages you to always
carry your spare wallet key separately from your
other keys. However, in the event that you find
yourself locked out, a simple telephone call to
Roadside Assistance will help you get back on
the road. A representative will help you find
transportation or arrange towing service to the
nearest BMW center. Related towing costs will be
compensated up to $100 per incident. You, or
the person driving your vehicle, are responsible
for any expenses related to replacement keys.
Towing Service
In the event of a mechanical breakdown normally
covered under the New Vehicle Limited Warranty,
your vehicle will be transported (at no cost) to the
nearest authorized BMW center. Your vehicle is
also covered in the event of an accident or colli-
sion.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a secure
location and transported to the nearest autho-
rized BMW center on the next business day.
If you request that the vehicle be taken to a loca-
tion other than the nearest authorized BMW cen-
ter, any additional expense will be your
responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it is
within 50 additional miles of the “nearest” BMW
center.
Towing requests for vehicles disabled because of
casualty, fire, act of God, or violation of law (fed-
eral, state or local) are provided at the expense of
the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements, you
must contact BMW Roadside Assistance for
prior authorization and instructions on claim
procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence,
accompanied by the original receipts. Claims
received after that time period may not be hon-
ored and are subject to the full discretion of
BMW Roadside Assistance. If BMW Roadside
Assistance is not contacted for “prior” authoriza-
tion, the maximum coverage for towing is
$100.00.
Sign-and-Drive
Typically, if you are within the terms of your war-
ranty, the services you receive under the BMW
Roadside Assistance program will not require
payment. In most cases, you will simply sign a
receipt from the provider of services.
29
