recipient.
Personal Trip Routing. Leave the planning
to us. Simply give one of our Roadside
Assistance service representatives a call,
and we’ll provide you with detailed, easy to
read, computerized trip itinerary and
companion map package. Please allow two
weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements
such as flat tires, dead batteries, and out of
fuel conditions is provided up to a maximum
of $100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced
entry system, which cannot be bypassed by
traditional locksmith methods without signifi-
cant damage to your vehicle. BMW encour-
ages you to always carry your spare wallet
key separately from your other keys.
However, in the event that you find yourself
locked out, a simple telephone call to
Roadside Assistance will help you get back
on the road. A representative will help you
find transportation or arrange towing service
to the nearest BMW center. Related towing
costs will be compensated up to $100 per
incident. You, or the person driving your
vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures. All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior"
authorization, the maximum coverage for
towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will
simply sign a receipt from the provider of
services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
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