2006 BMW 5 SERIES TOURING phone

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
center who services it. If you should ever
have a question regarding your BMW
center’s service or your BMW's performance,
we recommend that you contact your
authorized BMW center. Should you travel to
an unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW center.
The centers listed are equipped to help you
with matters related to your BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1- 800-831-1117 or
through our website @ www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem. A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first
step in resolving a complaint is to contact
the authorized BMW center that performed
the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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Customer Assistance –
Notification
During a specific period (the earlier of 12
months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect
or condition which substantially impairs the
use, value, or safety of a new vehicle sold,
leased or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) four or more attempts to
repair the same defect (the number of
attempts vary by state) or (ii) the vehicle is
out of service by reason of one or more
repair(s) for more than a cumulative total of
30 days (this period varies by state), except
for delays created by conditions beyond our
control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE CUSTOMER
RELATIONS AND SERVICES DEPART-
MENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117 BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assis-
tance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, IDAHO, IOWA,
GEORGIA, MINNESOTA and PENNSYLVA-
NIA. BBB AUTO LINE is a dispute resolution
program administered by the Council of
Better Business Bureaus. BBB AUTO LINE
resolves disputes through mediation or
arbitration. Mediation is an informal
proceeding whereby a neutral third party
(mediator) helps the parties to find an
acceptable resolution. Arbitration is also an
informal proceeding in which an impartial
third party renders a decision after a hearing
at which both parties have an opportunity to
be heard. You can select mediation or
arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the
program. Please contact BBB AUTO LINE at
the address or phone number listed below
for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required
to provide the following information:


Your name and address

The vehicle identification number (VIN)

The make, model and year of your vehicle

A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence.
You may also submit your claim in writing
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BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on page 30).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under the BMW NA European Delivery
Plan, OR;
– A new, U.S. version, BMW automobile purchased under the Diplomatic or
Military Sales programs, operated in any
of the 50 states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is
concurrent with the New Vehicle Limited
Warranty.
Effective 1-1-06, protection is provided for 4
years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at 4
years/50,000 miles.
Getting Started
A temporary Roadside Assistance card can
be found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside
Assistance card, has been affixed to the tool
kit cover on the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date
of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service repre-
sentative. In order for you to receive quick
and reliable services, it is essential that you
should provide detailed and accurate infor-
mation to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registra-
tion, your permanent Roadside
Assistance card or on the bottom driver’s
side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross- roads/intersections, highway mile
markers, street numbers, landmarks, etc.).
7. Location you are calling from (including a telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do
not leave this location without informing
the Roadside Assistance service repre-
sentative.
8. A description of your vehicle’s problem. Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service. Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In the event of
an emergency, this service will assist you in
getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the
message relay service will document the
information, and will make reasonable efforts
to deliver the message to the message
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recipient.
Personal Trip Routing. Leave the planning
to us. Simply give one of our Roadside
Assistance service representatives a call,
and we’ll provide you with detailed, easy to
read, computerized trip itinerary and
companion map package. Please allow two
weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements
such as flat tires, dead batteries, and out of
fuel conditions is provided up to a maximum
of $100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced
entry system, which cannot be bypassed by
traditional locksmith methods without signifi-
cant damage to your vehicle. BMW encour-
ages you to always carry your spare wallet
key separately from your other keys.
However, in the event that you find yourself
locked out, a simple telephone call to
Roadside Assistance will help you get back
on the road. A representative will help you
find transportation or arrange towing service
to the nearest BMW center. Related towing
costs will be compensated up to $100 per
incident. You, or the person driving your
vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures. All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior"
authorization, the maximum coverage for
towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will
simply sign a receipt from the provider of
services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
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California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
The California Air Resources Board and
BMW of North America (BMW NA) are
pleased to explain the emission control
system warranty on your 2006 vehicle. In
California, new motor vehicles must be
designed, built and equipped to meet the
State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of
time listed below provided there has been no
abuse, neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and
engine computer. Also included may be
hoses, belts, connectors and other
emission-related assemblies.
Where a warrantable condition exists, BMW
NA will repair your vehicle at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whicheveroccurs first:
1. If your vehicle fails a Smog Check inspec- tion, all necessary repairs and adjust-
ments will be made by BMW NA to
ensure that your vehicle passes the
inspection. This is your emission control
system PERFORMANCE WARRANTY.
2. If any emission-related part on your vehicle is defective, the part will be
repaired or replaced by BMW NA. This is
your short-term emission control system
DEFECTS WARRANTY.
– For 7 years or 70,000 miles whichever occurs first:
If an emission-related part specially noted on
page 42 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is
your long-term emission control system DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Owner’s
Manual. BMW NA recommends that you
retain all receipts covering maintenance
on your vehicle, but BMW NA cannot
deny warranty solely for the lack of
receipts or for your failure to ensure the
performance of all scheduled mainte-
nance.
– You are responsible for presenting your vehicle to an authorized BMW center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30
days.
– As the vehicle owner, you should also be aware that BMW NA may deny your
warranty coverage if your vehicle or part
has failed due to abuse, neglect, improper
maintenance or unapproved modifica-
tions.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America, LLC Customer Relations and Services
Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System Limited Warranty applies to all 2006 U.S. specification
BMW vehicles sold, leased, and/or registered in
California, Maine, Massachusetts or Vermont.
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For assistance in determining which parts
are covered by this warranty, please contact
your authorized BMW center or the BMW NA
Customer Relations Department at 1-800-
831-1117. You may obtain further informa-
tion concerning the emissions warranty or
report violations of warranty terms, by
contacting Air Resources Board (ARB),
Mobile Source Operations Division, 9528
Telstar Avenue, El Monte, CA 91731. Please
include the title of the BMW service depart-
ment head and telephone number.
California Emission Warranty
Parts List
The following components are covered for
defects by the California Emission Control
System Limited Warranty for a period of 7
years or 70,000 miles, whichever comes first:
Component 525i 530i 525xi 530xi 550i
530xi Sp. W.
Catalytic Converter••
Cylinder Head Cover Gasket•••
Engine Control Module•••
Exhaust Manifold Gasket•••
Exhaust Manifold W. Catalyst•••
Fuel Pump•••
Fuel Tank•••
Intake Drive Unit•
Intake Manifold•••
Intake Manifold Gasket•••
Knock Sensor•••
Secondary Air Hoses•
Secondary Air Pump Valve•
Transmission Control Module•••
Valvetronic Actuator••
Valvetronic Control Unit•••
Valvetronic Sensor•••
VANOS Camshaft Position Controller••• Notice
The “National Traffic & Motor Vehicle Safety
Act of 1966” requires manufacturers to be in
a position to contact the vehicle owners
when a correction of a product defect
becomes necessary. Please fill in the
attached postcard if you change your
address or purchase a used BMW.
Tire Warranty Statement
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you
in resolving the difficulty.
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Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
Month Day Year Date
(the last eight
digits of the VIN)
Model Chassis Number
Last Name First Name
Number Street Apt./Suite
City StateZip Code
--AM
Telephone--PM
Telephone
--AM
Fax--PM
Fax
Email
Please Check One
❑ADDRESS CHANGE
❑USED CAR PURCHASE
Month Day Year
Date
(the last eight
digits of the VIN)
Model Chassis Number
Last Name First Name
Number Street Apt./Suite
City StateZip Code
--AM
Telephone--PM
Telephone
--AM
Fax--PM
Fax
Email