2006 BMW 5 SERIES TOURING ESP

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
center who services it. If you should ever
have a question regarding your BMW
center’s service or your BMW's performance,
we recommend that you contact your
authorized BMW center. Should you travel to
an unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW center.
The centers listed are equipped to help you
with matters related to your BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1- 800-831-1117 or
through our website @ www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem. A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first
step in resolving a complaint is to contact
the authorized BMW center that performed
the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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recipient.
Personal Trip Routing. Leave the planning
to us. Simply give one of our Roadside
Assistance service representatives a call,
and we’ll provide you with detailed, easy to
read, computerized trip itinerary and
companion map package. Please allow two
weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements
such as flat tires, dead batteries, and out of
fuel conditions is provided up to a maximum
of $100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced
entry system, which cannot be bypassed by
traditional locksmith methods without signifi-
cant damage to your vehicle. BMW encour-
ages you to always carry your spare wallet
key separately from your other keys.
However, in the event that you find yourself
locked out, a simple telephone call to
Roadside Assistance will help you get back
on the road. A representative will help you
find transportation or arrange towing service
to the nearest BMW center. Related towing
costs will be compensated up to $100 per
incident. You, or the person driving your
vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures. All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior"
authorization, the maximum coverage for
towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will
simply sign a receipt from the provider of
services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
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Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which result in damage to the other
original components, electrical interference,
electrical short, radio static, water leaks and
wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you
in resolving the difficulty.
Non-BMW Parts – While you may elect to
use non-genuine BMW parts for mainte-
nance or repair services, BMW NA is not
obligated to pay for repairs that include non-
genuine BMW parts or for any damage
resulting from the use of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
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Federal Emissions System
Defect Warranty (Valid only in
the U.S.A. and Puerto Rico)
This warranty applies only to U.S. specifica-
tion vehicles distributed by BMW of North
America (BMW NA) or sold through the
BMW NA European Delivery Program.
In accordance with the defect warranty provi-
sions of section 207(b) of the Clean Air Act,
BMW NA warrants to the first retail
purchaser, and each subsequent purchaser,
that the car (a) was designed, built and
equipped so as to conform, at the time of
sale, with all regulations of the U.S.
Environmental Protection Agency applicable
at the time of manufacture and (b) is free
from defects in materials and workmanship
which would cause it to fail to conform with
applicable regulations for a period of 2 years
or 24,000 miles, whichever occurs first,
except for specific emission control compo-
nents (as listed on page 38), for which the
warranty period is 8 years or 80,000 miles,
whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company
vehicle, whichever is earlier.
Warranty claims must be made as soon as
reasonably possible after a defect is discov-
ered. To make a claim, the car must be
brought to any authorized BMW center
during normal business hours.
The BMW center will, without charge for
parts or labor (including diagnosis), either
repair or replace the defective part, if any.
The decision whether to repair or replace
said parts is solely the prerogative of BMW
NA and must be expected to correct the
failure of the warranted part. Parts for which
replacements are made become the
property of BMW NA. In all cases, a reason-
able time must be allowed for warranty
repairs to be completed after the car is
received by the BMW center.
For assistance in determining which specific
parts or components of your vehicle are
covered under this warranty, please contact your BMW center.
It is the owner’s responsibility to have all
scheduled inspection and maintenance
services performed (at the owner’s expense),
as prescribed in the maintenance schedule
for the BMW Emission Control System.
Service intervals are computed by the
onboard BMW service interval indicator and
displayed on the instrument panel. The
instructions for proper maintenance and use
can be found in the Owner’s Manual. It is
strongly recommended that any replacement
parts used for maintenance, repair or
replacement of emission control systems be
certified BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may
elect to have maintenance, repair or replace-
ment of the emission control systems
performed by any automotive repair estab-
lishment, or elect to use parts other than
certified BMW Service Parts. However, the
cost of such service or parts will not be
covered under this warranty, except in
emergency situations. In an emergency
situation, where an authorized BMW center
or a warranty replacement part is not reason-
ably available (within 30 days), repairs may
be performed at any available service estab-
lishment using any equivalent part. BMW NA
will reimburse the owner for such emergency
repairs (including labor, parts and diagnosis
not to exceed BMW NA rates for labor, parts,
and diagnosis in said area) that are covered
under this warranty. Replaced parts and paid
invoices must be presented at a BMW
center as a condition of reimbursement for
emergency repairs not performed by a BMW
center.
The use of replacement parts, which are not
of equivalent quality, may impair the effec-
tiveness of the emission control system. If
other than certified BMW Service Parts or
Authorized Remanufactured Parts are used
for maintenance, repair or replacement of
components affecting emission control, the
owner should obtain assurances that such
parts are warranted by their manufacturer to
be equivalent to genuine BMW parts in
performance and durability. BMW NA
assumes no liability under this warranty with
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respect to parts other than genuine BMW
parts.
However, the use of non-BMW replacement
parts or non-EPA certified parts does not
invalidate the warranty on other components,
unless non-BMW parts or non-EPA certified
parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident,
flood, misuse, improper adjustment, modifi-
cation, alteration, tampering, disconnection,
improper or inadequate maintenance, use of
leaded fuel or fuels containing more than
10% ethanol, or other oxygenates with more
than 2.8% oxygen by weight (i.e., more than
15% MTBE or more than 3% methanol plus
an equivalent amount of co-solvent).
The replacement of maintenance parts, such
as spark plugs, filters and similar items used
in required maintenance services, the repair
or replacement of maintenance parts beyond
the first required inspection/maintenance, or
if the part has been replaced earlier for
reasons other than it being defective.
The car or any part of the car unless a failure
causes the car to fail to conform to applica-
ble emission regulations.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be read, or if the car has
been declared a total loss or sold for salvage
purposes.
General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL
AND CONSEQUENTIAL DAMAGES,
INCLUDING LOSS OF TIME, INCONVE- NIENCE, OR LOSS OF USE OF THE
VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
Additionally, if you are a California, Maine,
Massachusetts or Vermont resident and your
vehicle is registered in that state, your
vehicle is eligible for California Emissions
Warranty coverage.
These federal warranty provisions also apply
to all vehicles sold in all U.S. states and terri-
tories regardless of whether a state has
enacted state warranty provisions that differ
from the federal provisions.
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California Emission Control
Warranty Statement*
Your Warranty Rights and
Obligations
The California Air Resources Board and
BMW of North America (BMW NA) are
pleased to explain the emission control
system warranty on your 2006 vehicle. In
California, new motor vehicles must be
designed, built and equipped to meet the
State’s stringent anti-smog standards.
BMW NA must warrant the emission control
system on your vehicle for the periods of
time listed below provided there has been no
abuse, neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system, the
ignition system, catalytic converter, and
engine computer. Also included may be
hoses, belts, connectors and other
emission-related assemblies.
Where a warrantable condition exists, BMW
NA will repair your vehicle at no cost to you
including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage:
– For 3 years or 50,000 miles whicheveroccurs first:
1. If your vehicle fails a Smog Check inspec- tion, all necessary repairs and adjust-
ments will be made by BMW NA to
ensure that your vehicle passes the
inspection. This is your emission control
system PERFORMANCE WARRANTY.
2. If any emission-related part on your vehicle is defective, the part will be
repaired or replaced by BMW NA. This is
your short-term emission control system
DEFECTS WARRANTY.
– For 7 years or 70,000 miles whichever occurs first:
If an emission-related part specially noted on
page 42 as having coverage for 7 years or
70,000 miles is defective, the part will be
repaired or replaced by BMW NA. This is
your long-term emission control system DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible
for the performance of the required
maintenance listed in your Owner’s
Manual. BMW NA recommends that you
retain all receipts covering maintenance
on your vehicle, but BMW NA cannot
deny warranty solely for the lack of
receipts or for your failure to ensure the
performance of all scheduled mainte-
nance.
– You are responsible for presenting your vehicle to an authorized BMW center as
soon as a problem exists. The warranty
repairs should be completed in a reason-
able amount of time, not to exceed 30
days.
– As the vehicle owner, you should also be aware that BMW NA may deny your
warranty coverage if your vehicle or part
has failed due to abuse, neglect, improper
maintenance or unapproved modifica-
tions.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact:
BMW of North America, LLC Customer Relations and Services
Department
PO. Box 1227
Westwood, N.J. 07675-1227
Telephone: 1-800-831-1117
Website: www.bmwusa.com
or the California Air Resources Board
9528 Telstar Avenue
El Monte, CA 91731
*The California Emissions Control System Limited Warranty applies to all 2006 U.S. specification
BMW vehicles sold, leased, and/or registered in
California, Maine, Massachusetts or Vermont.
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California Emission Control
System Limited Warranty*
This warranty applies to California certified
vehicles distributed by BMW of North
America (BMW NA) or sold through the
BMW NA European Delivery Program, regis-
tered and operated primarily in California.
BMW NA warrants to the original purchaser
and each subsequent owner that the vehicle
is:
(a) designed, built and equipped so as to conform with the applicable California
Air Resources Board emission
standards.
(b) free from defects in materials and workmanship which cause any part that
can affect emissions to fail to conform
with applicable requirements or to fail a
California Smog Check test or EPA
approved short test for a period of 3
years or 50,000 miles, whichever
occurs first.
(c) free from defects in materials and workmanship in emission related parts,
which are contained in the California
Emission Warranty Parts List on page
42, for a period of 7 years or 70,000
miles, whichever occurs first.
This warranty begins on the date of first retail
sale, or the date the vehicle is first placed in
service as a demonstrator or company
vehicle, whichever is earlier.
To obtain service under this warranty, the
vehicle must be brought, upon failure of a
Smog Check test or upon discovery of the
defect, to the workshop of any authorized
BMW center, during normal business hours.
The BMW center will honor or deny your
claim within 30 days. If the claim is denied,
the BMW center will notify you in writing of
the reason(s). The BMW center is required
by law to honor the claim if notice is not
given to the owner within 30 days.
The BMW center will, without charge for
parts or labor (including diagnosis), either
adjust, repair or replace the defective part
and other parts affected by the failure of the
warranted part, if any. If your vehicle failed the California Smog Check test or an EPA
approved short test, then BMW NA will repair
your vehicle so that it will pass this test.
Items that require scheduled replacement
are warranted up to the replacement interval
specified in the Service section of this
Statement. BMW NA may repair a part in lieu
of replacing it when performing warranty
repairs. Parts for which replacements are
made become the property of BMW NA.
After 3 years or 50,000 miles, and in accor-
dance with paragraph (c) above, such repairs
are limited to the repair or replacement of
those parts identified in the California
Emissions Warranty List.
If your California registered vehicle is
between 7 and 8 years old and has been
driven less than 80,000 miles, then your
vehicle is eligible for additional warranty
coverage under the Federal Emissions
Warranty.
A repair performed as the result of a smog
check test failure due to a defect in a part,
which is warranted for 7 years/70,000 miles,
is covered.
In all cases, a reasonable time, not to exceed
30 days, must be allowed for a warranty
repair to be completed, after the car is
received by the BMW center.
It is the owner’s responsibility to have all
required maintenance services performed (at
the owner’s expense), as prescribed in the
maintenance schedule for the BMW
Emission Control System. Service intervals
are computed by the service interval indica-
tor and displayed on the instrument panel.
However, BMW NA will not deny your
warranty repair claims solely because you do
not have maintenance records or you did not
perform the required maintenance unless
BMW NA demonstrates that such lack of
required maintenance is a direct cause of the
emission control system failure. The instruc-
tions for required maintenance and use can
be found in the Owner’s Manual and in the
Service section of this Statement.
*The California Emissions Control System
Limited Warranty applies to all 2006 U.S.
specification BMW vehicles sold, leased,
and/or registered in California, Maine,
Massachusetts or Vermont.
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It is strongly recommended that any replace-
ment parts used for maintenance, repair or
replacement of emission control systems be
genuine BMW Service Parts or BMW
Authorized Remanufactured Parts. Without
invalidating this warranty, the owner may
elect to have maintenance, repair or replace-
ment of the emission control systems
performed by any automotive repair estab-
lishment, or elect to use parts other than
BMW Authorized Remanufactured or
genuine BMW Service Parts. However, the
cost of such service or parts will not be
covered under this warranty, except in
emergency situations. In an emergency
situation, where an authorized BMW center
is not reasonably available or a warranty
replacement part is not available within 30
days, repairs may be performed at any avail-
able service establishment or by any individ-
ual using any replacement part.
A repair not completed within 30 days
constitutes an emergency. BMW NA will
reimburse the owner for such emergency
repairs (including labor, parts and diagnosis
not to exceed BMW suggested retail price
for all warranted parts replaced and labor
charges based on the manufacturer’s recom-
mended time allowance for the warranty
repair and the geographically appropriate
hourly labor rate) that are covered under this
warranty. Replaced parts and paid invoices
must be presented to a BMW center as a
condition of reimbursement for emergency
repairs not performed by a BMW center.
The use of replacement parts, which are not
of equivalent quality, may impair the effec-
tiveness of emission control systems. If other
than genuine BMW Service Parts or
Authorized Remanufactured Parts are used
for maintenance, repair or replacement of
components affecting emission control, the
owner should obtain assurances that such
parts are warranted by their manufacturer to
be equivalent to genuine BMW parts in
performance and durability. BMW NA
assumes no liability under this warranty with
respect to parts other than genuine BMW
parts.
However, the use of non-BMW replacement
parts does not invalidate the warranty on other components, unless non-BMW parts
cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions
caused by any of the following: accident,
flood, misuse, modification, alteration,
tampering, disconnection, improper or
inadequate maintenance, except if
performed by an authorized BMW center
doing warranty repair work, use of leaded
fuel or fuel other than as specified in the
Owner’s Manual.
The replacement of maintenance parts, such
as spark plugs, filters and similar items used
in required maintenance services or the
repair or replacement of maintenance parts
beyond the first replacement interval.
Any car on which the odometer has been
replaced or altered and the true mileage
cannot be determined.
The car, if the vehicle identification number is
altered or cannot be determined, or if the car
has been declared a total loss or sold for
salvage purposes.
General
The warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
OF NORTH AMERICA HEREBY EXCLUDES
INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING LOSS OF TIME,
INCONVENIENCE, OR LOSS OF USE OF
THE VEHICLE, FOR ANY BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY,
INCLUDING THE IMPLIED WARRANTY OF
MERCHANTABILITY, APPLICABLE TO THIS
PRODUCT.
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