recipient.
Personal Trip Routing. Leave the planning
to us. Simply give one of our Roadside
Assistance service representatives a call,
and we’ll provide you with detailed, easy to
read, computerized trip itinerary and
companion map package. Please allow two
weeks to process your request.
Services
From the information you provide, the BMW
Roadside Assistance service representative
will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the
site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements
such as flat tires, dead batteries, and out of
fuel conditions is provided up to a maximum
of $100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-
site, are the responsibility of the owner/driver.
The New Vehicle Limited Warranty does not
cover any of the above on-site services.
Lock-Out
Your BMW is equipped with an advanced
entry system, which cannot be bypassed by
traditional locksmith methods without signifi-
cant damage to your vehicle. BMW encour-
ages you to always carry your spare wallet
key separately from your other keys.
However, in the event that you find yourself
locked out, a simple telephone call to
Roadside Assistance will help you get back
on the road. A representative will help you
find transportation or arrange towing service
to the nearest BMW center. Related towing
costs will be compensated up to $100 per
incident. You, or the person driving your
vehicle, are responsible for any expenses
related to replacement keys.
Towing Service
In the event of a mechanical breakdown
normally covered under the New Vehicle Limited Warranty, your vehicle will be trans-
ported (at no cost) to the nearest authorized
BMW center. Your vehicle is also covered in
the event of an accident or collision.
If a breakdown occurs after normal business
hours, your vehicle will be transported to a
secure location and transported to the
nearest authorized BMW center on the next
business day.
If you request that the vehicle be taken to a
location other than the nearest authorized
BMW center, any additional expense will be
your responsibility.
However, you may request (at no cost) to be
taken to a different BMW center as long as it
is within 50 additional miles of the "nearest"
BMW center.
Towing requests for vehicles disabled
because of casualty, fire, act of God, or viola-
tion of law (federal, state or local) are
provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle
towed through your own arrangements,
you
must contact BMW Roadside Assistance
for prior authorization and instructions on
claim procedures. All claims must be
submitted within sixty (60) days of the
disablement or occurrence, accompanied by
the original receipts. Claims received after
that time period may not be honored and are
subject to the full discretion of BMW
Roadside Assistance. If BMW Roadside
Assistance is not contacted for "prior"
authorization, the maximum coverage for
towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your
warranty, the services you receive under the
BMW Roadside Assistance program will not
require payment. In most cases, you will
simply sign a receipt from the provider of
services.
Trip Interruption Benefits
Trip interruption benefits are provided for
mechanical breakdowns as follows:
– Breakdowns that are warranty related, and;
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– Must occur in excess of 100 miles from the driver’s residence, and;
– Repairs cannot be completed during normal business hours on the same day
of breakdown.
Reimbursements will be made for meals,
lodging, car rentals, and alternate transporta-
tion to bring the driver and the BMW
automobile together after the vehicle has
been repaired by an authorized BMW center.
Original receipts must accompany all
reimbursement requests.
Trip interruption coverage is limited to
$750.00 per incident, for a maximum of five
days per incident.
Always contact BMW Roadside Assistance
for trip interruption benefits. They will assist
in making all the necessary arrangements.
Car Rental Discounts
Discounts of up to 30% are available from
Alamo, Avis, Dollar, Hertz and National car
rental companies. Benefits may vary with
each company and location, and are subject
to change without notice.
Simply display your Roadside Assistance
card (showing the applicable Plan number)
during reservation and at the time of rental to
secure your discount.
Exclusions
Specifically excluded from coverage are:
– Fines, taxes, or impound towing fees caused by a violation of local or state law.
– Expenses related to hazardous weather conditions (removal from snow, ice, etc.).
– Expenses for the removal of snow tires, and mounting or removal of snow chains.
Services provided through 12-31-05 by
Cross Country Motor Club, Inc., Boston, MA
02155, except in Alaska, California, Hawaii,
Oregon, Wisconsin and Wyoming where
services are provided by Cross Country
Motor Club of California, Inc., Boston, MA
02155.
Effective 1-1-06, services provided by AAA
and its affiliated clubs in the United States.
The BMW Roadside Assistance Program is
not a warranty and does not affect your
rights under the New Vehicle Limited
Warranty.
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