2006 BMW 5 SERIES TOURING mileage

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Page 25 of 54

BMW 5 SERIES TOURING 2006 E61 Service and warranty information Vehicle inspected and repaired
if necessary to BMW standards
required by BMW 12 year unlimited
mileage anti-corrosion warranty
Ye s
No
Partially*
*Remarks–explain (use repair order if necessa

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Page 27 of 54

Page 28 of 54

BMW 5 SERIES TOURING 2006 E61 Service and warranty information Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
ce

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW
centers is of great importance to us. We
take pride in our product, as does the BMW
center who services it. If you should ever
have a question regarding your BMW
center’s service or your BMW's performance,
we recommend that you contact your
authorized BMW center. Should you travel to
an unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW center.
The centers listed are equipped to help you
with matters related to your BMW vehicle.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur
and you require further assistance, you may
wish to contact the BMW NA Customer
Relations Department at 1- 800-831-1117 or
through our website @ www.bmwusa.com.
When contacting us, we ask that you provide
the following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem. A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first
step in resolving a complaint is to contact
the authorized BMW center that performed
the work on your vehicle. They have the
necessary equipment and the personnel to
achieve this goal.
We are confident that every effort will be
made to ensure your satisfaction.
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BMW 5 SERIES TOURING 2006 E61 Service and warranty information Customer Assistance –
Notification
During a specific period (the earlier of 12
months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to

Customer Assistance –
Notification
During a specific period (the earlier of 12
months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect
or condition which substantially impairs the
use, value, or safety of a new vehicle sold,
leased or registered in that state.
A “reasonable number of attempts” is gener-
ally defined as (i) four or more attempts to
repair the same defect (the number of
attempts vary by state) or (ii) the vehicle is
out of service by reason of one or more
repair(s) for more than a cumulative total of
30 days (this period varies by state), except
for delays created by conditions beyond our
control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE CUSTOMER
RELATIONS AND SERVICES DEPART-
MENT ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA, LLC
CUSTOMER RELATIONS AND SERVICES
DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117 BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW offers additional assis-
tance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, IDAHO, IOWA,
GEORGIA, MINNESOTA and PENNSYLVA-
NIA. BBB AUTO LINE is a dispute resolution
program administered by the Council of
Better Business Bureaus. BBB AUTO LINE
resolves disputes through mediation or
arbitration. Mediation is an informal
proceeding whereby a neutral third party
(mediator) helps the parties to find an
acceptable resolution. Arbitration is also an
informal proceeding in which an impartial
third party renders a decision after a hearing
at which both parties have an opportunity to
be heard. You can select mediation or
arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the
program. Please contact BBB AUTO LINE at
the address or phone number listed below
for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 (800) 955-5100
If you wish to use the program and you
qualify for participation, you will be required
to provide the following information:

Your name and address
The vehicle identification number (VIN)
The make, model and year of your vehicle
A description of the problem with your
vehicle.
BBB AUTO LINE will also ask you for other
information that may help resolve your
concerns, such as the purchase price of your
vehicle, any mileage at the time of purchase,
the current mileage, and copies of repair
orders.
BBB AUTO LINE will notify you when your
claim has been filed. If you decide to
arbitrate you may attend the hearing in
person or by telephone. You may bring
witnesses and give supporting evidence.
You may also submit your claim in writing
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BMW 5 SERIES TOURING 2006 E61 Service and warranty information and ask for a decision on the documents you
submit, without attending a hearing. BBB
AUTO LINE will usually render a decision
within 40 days from the time you file your
complaint. The decision is b

and ask for a decision on the documents you
submit, without attending a hearing. BBB
AUTO LINE will usually render a decision
within 40 days from the time you file your
complaint. The decision is binding on BMW
if you decide to accept it. BMW must
comply with the decision within the time
frame specified by the arbitrator.
Important: You must use BBB AUTO LINE
before asserting in court any rights or
remedies created by the Magnuson Moss
Warranty Act, (“The Act”) 15 U.S.C. Sec.
2301, et seq. You may also be required to
use BBB AUTO LINE before seeking
remedies under your state’s “Lemon Law”.
If you choose to seek redress by pursuing
rights and remedies not created by Title 1 of
Magnuson Moss Warranty Act, prior resort to
the BBB AUTO LINE is not required by any
provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC
(“BMW”) participates in BBB AUTO LINE, a
mediation/arbitration program administered
by the Council of Better Business Bureaus
[4200 Wilson Boulevard, Arlington, Virginia
22203] through local Better Business
Bureaus. The Arbitration Certification
Program of the California Department of
Consumer Affairs has certified BBBAUTO
LINE and BMW.
2. If you have a problem arising under a
BMW written warranty, we encourage you to
bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB
AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call
1-800-955-5100. There is no charge for the
call.
4. In order to file a claim with BBB AUTO
LINE, you will have to provide your name and
address, the brand name and vehicle identifi-
cation number (VIN) of your vehicle, and a
statement of the nature of your problem or
complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the
approximate date and mileage at the time
any problem(s) were first brought to the
attention of BMW or one of our dealers, and
a statement of the relief you are seeking.
5.
BBB AUTO LINE staff may try to help
resolve your dispute through mediation. If
mediation is not successful, or if you do not
wish to participate in mediation, claims
within the program’s jurisdiction may be
presented to an arbitrator at an informal
hearing. The arbitrator’s decision should
ordinarily be issued within 40 days from the
time your complaint is filed; there may be a
delay of 7 days if you did not first contact
BMW about your problem, or a delay of up to
30 days if the arbitrator requests an inspec-
tion/report by an impartial technical expert or
further investigation and report by BBB
AUTO LINE.
6. You are required to use BBB AUTO LINE
before asserting in court any rights or
remedies conferred by California Civil Code
Section 1793.22. You are not required to
use BBB AUTO LINE before pursuing rights
and remedies under any other state or
federal law. “You are also required to use
BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301
et seq.If you choose to seek
redress by pursuing rights and remedies not
created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.”
7. California Civil Code Section 1793.2(d)
requires that, if BMW or its representative is
unable to repair a new motor vehicle to
conform to the vehicle’s applicable express
warranty after a reasonable number of
attempts, BMW may be required to replace
or repurchase the vehicle. California Civil
Code Section 1793.22(b) creates a
presumption that BMW has had a reasonable
number of attempts to conform the vehicle
to its applicable express warranties if, within
18 months from delivery to the buyer or
18,000 miles on the vehicle’s odometer,
whichever occurs first,
one or more of the
following occurs:
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BMW 5 SERIES TOURING 2006 E61 Service and warranty information New Vehicle Limited Warranty
– 2006 Models (Valid Only in
the U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2006 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA Eu

New Vehicle Limited Warranty
– 2006 Models (Valid Only in
the U.S.A. and Puerto Rico)
Warrantor
BMW NA warrants 2006 U.S. specification
vehicles distributed by BMW NA or sold
through the BMW NA European Delivery
Program against defects in materials or
workmanship to the first retail purchaser, and
each subsequent purchaser.
Warranty Period
The warranty period is 48 months or 50,000
miles, whichever occurs first.
Warranty Begins
This warranty begins on the date of first
retail sale, or the date the vehicle is first
placed in service as a demonstrator or
company vehicle, whichever is earlier.
Warranty Coverage
To obtain service under this warranty, the
vehicle must be brought, upon discovery of a
defect in material or workmanship, to the
workshop of any authorized BMW center,
during normal business hours. The BMW
center will, without charge for parts or labor,
either repair or replace the defective part(s)
using new or authorized remanufactured
parts. The decision to repair or replace said
part(s) is solely the prerogative of BMW NA.
Parts for which replacements are made
become the property of BMW NA.
In all cases, a reasonable time must be allowed
for warranty repairs to be completed after the
vehicle is received by the BMW center.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW
New Vehicle Limited Warranty for defects in
material or workmanship for a period of 10
years, unlimited mileage from the date of
purchase. In order to be eligible for this
coverage, the vehicle must be a new car
retailed in the State of Kansas and the repair
performed by an authorized BMW center in
Kansas.
Towing/Other Owner Benefits
A 24-hour Roadside Assistance Program is
available to every BMW owner during the
new vehicle warranty period.
Roadside assistance and other owner
benefits are available by calling: 1-800-332-4269
For additional details on towing and other
owner benefits please refer to the BMW
Roadside Assistance section of this
Statement (page 28).
Other Items
Wheel alignment, balancing and wiper blade
inserts are covered up to 2,000 miles.
Items which are subject to wear and tear
or deterioration due to driving habits or
conditions, such as brake pads/linings,
brake discs, clutch disc, pressure plate,
filters, upholstery, trim and chrome items,
paint finish, drive belts, glass, and similar
items, are specifically limited to defects
in material or workmanship.
This warranty does not apply to the
following:
Damage which results from negligence,
improper operation of the vehicle, improper
repair, lack of or improper maintenance,
environmental influences, flood, accident or
fire damage, road salt corrosion, or use of
improper or contaminated fuel.
Damage to the engine, transmission or any
related component caused by improper
shifting of the transmission.
Maintenance services and parts when
replaced during maintenance such as spark
plugs, lubricants, fluids, engine tuneup parts,
replacement of filters, coolant, and refriger-
ant.
Failure to maintain the vehicle properly in
accordance with the instructions in the
Owner’s Manual or the Service section of
this Statement, that results in the failure of
any part of the vehicle.
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BMW 5 SERIES TOURING 2006 E61 Service and warranty information Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which res

Modification of the vehicle or installation of
any performance accessories or components
attached to the vehicle which alters the origi-
nal engineering and/or operating specifica-
tions or which result in damage to the other
original components, electrical interference,
electrical short, radio static, water leaks and
wind noise.
Tires are warranted by their respective
manufacturer as detailed in the applicable
tire manufacturer’s warranty statements.
Instructions for proper tire care and mainte-
nance are contained in the Owner’s Manual.
Should you experience difficulty in obtaining
warranty service from a tire manufacturer,
your authorized BMW center will assist you
in resolving the difficulty.
Non-BMW Parts – While you may elect to
use non-genuine BMW parts for mainte-
nance or repair services, BMW NA is not
obligated to pay for repairs that include non-
genuine BMW parts or for any damage
resulting from the use of non-genuine parts.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
This warranty shall be null and void if the
vehicle identification number has been
altered or cannot be read, if the odometer
has been replaced or altered and the true
mileage cannot be determined, if the
vehicle has been declared a total loss or
sold for salvage purposes, or if the vehicle
has been used in any competitive event.General
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
THE DURATION OF ANY IMPLIED
WARRANTIES, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY, IS
LIMITED TO THE DURATION OF THE
EXPRESS WARRANTIES HEREIN. BMW
NA HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING
LOSS OF TIME, INCONVENIENCE, OR
LOSS OF USE OF THE VEHICLE, FOR ANY
BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY,
APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how
long an implied warranty lasts, or the exclu-
sion or limitation of incidental or consequen-
tial damages, so the above limitations and
exclusions may not apply to you.
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