BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on page 30).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under the BMW NA European Delivery
Plan, OR;
– A new, U.S. version, BMW automobile purchased under the Diplomatic or
Military Sales programs, operated in any
of the 50 states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is
concurrent with the New Vehicle Limited
Warranty.
Effective 1-1-06, protection is provided for 4
years/unlimited miles. NOTE: This does not
affect warranty coverage which remains at 4
years/50,000 miles.
Getting Started
A temporary Roadside Assistance card can
be found inside of your vehicle portfolio. It
contains the 24-hour toll-free number for
Roadside Assistance.
For your convenience a decal, showing the
same information as the Roadside
Assistance card, has been affixed to the tool
kit cover on the trunk lid.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The date
of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number (800-332-4269) is answered by a
BMW Roadside Assistance service repre-
sentative. In order for you to receive quick
and reliable services, it is essential that you
should provide detailed and accurate infor-
mation to the service representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registra-
tion, your permanent Roadside
Assistance card or on the bottom driver’s
side of your windshield).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross- roads/intersections, highway mile
markers, street numbers, landmarks, etc.).
7. Location you are calling from (including a telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do
not leave this location without informing
the Roadside Assistance service repre-
sentative.
8. A description of your vehicle’s problem. Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service. Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In the event of
an emergency, this service will assist you in
getting information out to the proper party
whether it is business or personal. If we are
unable to contact one of your party, the
message relay service will document the
information, and will make reasonable efforts
to deliver the message to the message
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