2005 VOLKSWAGEN GOLF phone

lowi ng pa ges are warranties whi ch th e turer is required by law to furnish to you a t the rime you take delivery of your new ve hicl e.
These coverages may al so be included in th e
Volkswagen 4 years I mile s Limited New
tributed by
quired by the
uted by Volkswagen fo r sa le and reg is tr ation i n
th e
and Maine have adopted
fornia warranties.
T he
owner of a ve hicle certified for sale and istered in Cal ifornia , Massachusetts, or Maine may, therefore, have warranry right s under bo th Federal and mandated sions warranties. The state of New has
14
fo r ve hicles equipped to meet California's ZEV) emissions requirements, as identified on the E mis sion Control Information Label
l ocate d on th e hood.
The ow ner of port ed and distributed by
m ont . Maine or New (as set forth in the above paragraph ) ha s rights only under the eral Em iss ion s Warranty.
read these warrantie s ca re full y. If yo u
h ave any questions conce rning the applicab ility of each warranry to your vehicle or want to kn ow whether a parti cu la r repair will be perform ed
free of c h a rge pursuant to these warranties ,
p lease write to or te lephone:
C usto mer
CARE
Hamlin Road
Auburn Hills , Ml48326 Tel.: 822-8987

to sp eak to the
Service Manager or directly to the owner of the
dealer shi p.
It is their business to be concerned about your
s atisfac tio n and goodwill. Since they a rc closest
to the s it u a tion, they are in the best position to
q uick ly resolve any concerns you may have.
satisfaction w ith our product is very tant to us. and we would like to make certain that we have had the opportunity to work w ith you and your deale r to resolve concerns.
If yo
ur concerns no t resolve d to your faction by th e dealer, please contact Volkswagen of Am erica. In c., immediately by ca lling our free number:
Tel.:
CARE 3499 West Hamlin Road Rochester Hill s,
can also contac t u s usin g our Internet dress:
www.vw.com.
Simply clic k on Volkswagen of America,
When yo u call or write , please pro vide the lowing informatio n :
28
address and te lephone number
Vehicle Identification Number
Vehicle type and milea ge
Dealer's n ame and location
Nature of corn p laint or problem
of repair o rders (retain originals for
your records) o r p ertinent documents if you are writing to us
A
Representa tive will gather and carefully re view all fac ts rela ti n g to your quest for assistance. After th is review is CAR E Hep rescntative will in for m yo u of any assistance th a t th e company be able to provid e.
n o te t hat as pan o f o u r co ntinuing elTon
to maintain the h ighest quality of service to our
itor the quality of telephone calls be tween o u r

of Inc. offer fin ancial assista nce pairs or expenses not covered by Volk swage n of America, Inc.'s Limited New Warranties.
In
certain instances. of America,
Inc. may pay for such repairs in acco rdance with the term s of service action campaigns it will of a vice action, tif y yo u by mail and request you bring your ve hicle to you r ne arest authorized dealer for repair free of charge.
I f you have not r
ecently change d yo ur address of In c. has your rent address on file , yo u w ill rece ive notification automatically. If yo u you
m ay no t have rece ived notice concernin g a ti cula r se rvice action. please check with your d
e
aler to determine w hether your vehicle is
of Americ a , Inc. may offe r a ss istance with a repair beyond ran ty on a case-by-case basis. If you believe your vehicle needs re p air not cove re d by w hi ch Volkswagen of America, Inc. should pay for In o r In whol e. please disc uss quest w ith your dealer. If yo u not satisfied
w ith your dealer's decision, please contact
phone or in writin g. Your request s hould provide the ve hicle identification number, th e mileage. maintenance hi story and an explanation of why
yo u believe that the repair should be performed free of charge. Your request should be n ied by all available maintenance and repair records which you have retained. A Cu sto mer CAR E will rev iew your request and advise you of our
29

Booklet 1.2
docs not resolve your produc t concern to your satisfaction or if you do not wis h t o present your concern to either of them, you may take advan­tage of the mediation and arbitration services of the Be tt er Bu siness Burea u. Thi s program is called BBB LINE and i s available to yo u
free of charge, on a natio nw ide basis as lo ng as you r vehicle has been driven less than
regarding your claim.
The LINE program has two parts. The
to bring your claim to a mutll­ally acceptable resolut ion. You do no t have to participate in mediation if yo u would rather pro­ceed immedia tely to arbitration. Arbitration is
t h e other part of BBB LINE. Arbitratio n i s
a process b y which an impartia l p e rson makes a decision on your claim . The arbitra tors a rc no t connected with the automobile industry and serve on a voluntary ba sis.
I f you do no t agre e with
the mediated resolution and/or have opte d to arbitrate, an arbitration hearing be scheduled. You m ay attend the
hear ing in pers o n, be represented b y an at­torney, bring w it nesses, and give supportin g ev­
idence. I n stead of appearing personally, you may request a written or even a telephone arbi­tration hearing.
If
you wis h to use BBil please call the following toll-free number:
BBB
Tel.: I
Whe n you call th e local of th e its stafTwill need the followi ng information:
n am e, address and telephone number
Make, mode l and Veh icle Identification Numbcrofyourvehicle (VIN)
Delivery date and current mileage
Nature of complaint or proble m
T
he arrange an a rb it ra tion hearing.
A
decision will be made by the arbit ra to r within 3 days of th e hearing (typi cally a decis ion is made days from the date
swagen of America, Inc. will be bound b y the de­ci sion and it s obligatio n wi thin th e time
not have to compl y
w ith any part of the decis ion.
LINE Arbitration Program is provided in the Informa tion about tection Laws booklet which is presented to you
b y your dealer when you take delivery of your n ew vehicl e.

and regularly sends dealers the latest
serv ice information about Volkswagen vehicles.
Now you too. can get these bulletin s.
cover w id e of your car, costly repairs.
inexp en sive repairs or which, if done early. may avoid costly future repairs. Some bulletins describe re pai rs about new or unexpected conditions. describe proved repair procedures o r parts
appl y to conditions affecting a
s m all number of ve hicles. Your dealer or a technician may have to determine if a
week on the lmernet from the Volkswagen Technical Literature Ordering Center at:
vw.ddslld.com
if you prefer, you can contact our literature distribution service at:
Te le
phone: I F ax: I
find on the website
A list of Volkswagen bulletins for 1985 and lat er m ode l years, cove ring all North American Volk swagen models.
Ordering and pric ing information on how to buy
Ordering and pric e information for p a ir Manuals on paper C D orDVD.
swagen Electrical Wiring Diagr am s.
Manuals
Maintenance Booklets
Warranty Manuals
Sound Sys tem Man uals
These bulletins are intended for technicians. They are not meant for SUAL do- it-yourselfe r. Qualified technicians have the equipment, tools, safe ty i nstruction s, and kn ow- how to do a job properly and safely. Improperly p erformed repairs or
also impair the economy, durability or reliabilily of your vehicle and may void the warranty of your car. If you arc not sure tha t you can perform
Service 31

driver.
For your safety and the safety of your pas­
sengers, before driving always:
- Make sure
that all lights and signals are
operating corr ect ly.
- Make su re
that the tire pres sure is cor­
r
ect.
- Make sure that all windows are clean
and afford good visibility to the outside .
- Secure all luggage and
other items care ­
page
re­
stra int correctly to protect children
53.
- S it properly in your seat and make sure
that your passengers do the same
4.
- Fasten your safety belt and wear it prop ­
erly. Also instruct your passenge rs to
fasten their safety belts properly
Safe driving is directly related to the condition of the vehicle, the driver as well as
the driver' s ability to concentra te on the road without being distracted.
The driver is responsible for the safety of
the vehi cle and all of its occupants. If your
ability to drive is impa ir ed, safety risks for
everybody in
the vehicle in crease and you
a lso becom e a hazard to everyo ne else
on
the There fo re:
- Never let yourse lf be di stracted by pas­
sengers
or by using the Infotainm ent
syste m or a cellular tel ephone.
- Never drive w
hen your driving ability is
impa ired (by medication s, alco hol,
drugs,
etc.) .
- Observe a
ll traffic laws, rules of th e road
and speed limit s and plain common sense. -
Alway s
adjust you r speed to road, traffic
a
nd weathe r conditions.
- Take frequen t breaks on long trip
s.
Don't drive for more than two hours at a
s tretch.
-
Do n ot drive when you are tir ed, unde r
pressure
or when you are stresse d.
WARNING
Impaired driving safety increases the risk of serious personal injury and death whenever a
vehicle is being used

Booklet 2.1 Safety first
More important th ings to know about front airbags
Fig. 23 Front oirbog deployment zone
Fig. 24 lnfloted front oirbogs
The areas in red (dotted fig. 23
indi cate the nirbag d e plo ym en t zone. Never place or a tt ac h accessories or other o bj ects
( s u ch as cup holders. telephone large, heavy or b u lky objects) on the doors, or n ear the area marked in re d (dotted
arc important to help keep front seat
occupants in the proper seated position so that airba gs can properly and prov ide mental protectio n in a fronta l collis io n.
The front airbags are designed to provide tional protecti on the chest and race or the
dri ver and the front seat passenger w hen:
safety belt s are worn properly,
th e scat s have been positi oned so that the occupant is seated as the airbag,
38 Airbag system
and th e head have been properl y adju sted.
Because ai rb ags innate in the blink an eye wit h great force, things you or have on the seat could become gero us proje ctil es, and be pu shed int o yo u
an airbag de pl oys, fine dust is released.
Thi s is no rm al and is not caused by a fire in the ve hicl e. This dust is made up mostly or powder used t o lubri cate th e airbags as they d eploy. could irritate skin.
It is important to remembe r that while the sys tem is desig ned to reduce the like lihood serio us injuries, other inj uries, exampl e swellin g, bruising and minor sio ns, can also happen when airbags ba gs do not pro tect the arms or the lower parts he body. Front airbags only supplement the three p oint safety in som e frontal collisions in whi ch the decele ration is high enough to the airba gs.
Front oirbogs will not deploy:
in sid e
in rear-e nd collis io ns,
in
w hen the c rash decelera tion measured by the sys te m is less than the mi nimum thres ho ld needed airbag deploymen t reg-is ter ed b y the electronic control u nit.

BAG light does not go off when an adult is sitting on the front
passenger scat after taking the s te p s described
above, make sure the adult i s properl y seated
and r estrai ned at one of the rear seating posi­
tions.
Have the a irba g sys te m inspecte d by your authorized Volkswagen dealer or qualified
workshop before transporting anyon e o n th e
front passenger seat.
be turn ed off, and th e BAG light on.
o r th e front passe nger sa fety belt its elf is buckled and th e
f ru nt seat i s not occ upied . th e co me on.
Repair, care and
re moving, servicing or repairing a
Never cover, obstruct, or change the
steeri ng wheel horn pad or airbag cover or the in strument panel or m odify them in any
Never attach any o bj ects such as cup holders or te lephone mountings to the sur­faces covering the airbag units.
For cleaning the horn pad or instrument panel, use only a soft, dry cloth or one moi st­
e ned w ith plain water. Solvents or cleaners
co uld damage the airbag cover or change the
s tiffn ess or strengt h of the material so that the
a irbag cannot deploy and protect properly.
Never repair, adjust, or change any parts of the a irba g system.
All work on the steering wheel, instrument panel, front seats or ele ctri cal sys tem (in-
44 Airbag system
{ continu ed )
eluding the installation of audio equipment ,
ce llular te lephones and C B radios, etc.) must be performed by a qualified tech nici an who
h as the training and special equipment neces­
sary.
For any work on the airbag s ys te m , we strongly recommend that yo u see you r autho­rized Volkswagen dealer or qualified work­
shop.
Never modify the front bumper or parts of the vehicl e body.
Alwa ys make sure that the s ide airbag can inflate witho ut interference:
Neve r scat covers or rep lacement upholstery over the front scat backs that have no t been specifically approved by Volkswagen.
Never use additional seat cushions that cover the areas where t11e sid e a irba gs in­
flate .
Damage to the original scat cove rs or to
th o scam in the area of tho side airbag module must always be re p ai red immedi­ate ly by an authorized Volkswagen deale r or qualified workshop.
The airbag sy stem can be activated only
o n ce. After an airba g has inflated, it must be replaced.
trained t echnician who has th e necessary
too ls and diagnostic equipment to properly