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If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
STEP THREE:Both Saturn and its retailers are
committed to making sure you are completely satis ed
with your Saturn vehicle. However, if you continue
to remain unsatis ed after following the procedure
outlined in Steps One and Two, Saturn and its retailers
offer the additional assistance of a neutral party
through our voluntary participation in a
mediation/arbitration program called BBB Auto Line.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet, located in the front cover
pocket of your owner’s handbook, for information on
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New Vehicle Limited
Warranty. This program is available at no cost to
you, our customer.
We ask that you not resort to BBB Auto Line until after
Saturn and its retailers have been given the opportunity
to satisfy your vehicle concerns. However, U.S.
residents may le a claim at any time by contacting your
local Better Business Bureau at 1-800-955-5100.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program by using
the toll-free telephone number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. Saturn Corporation reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
U.S. customers can call the Saturn Customer Assistance
Center at 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500In Canada, please call us at 1-800-263–1999. Or,
write to:
Saturn Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications, call toll free 1-800-2-SATURN or visit
win.wallace.com/saturn to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
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Page 380 of 384

R
Radios..........................................................3-39
AM-FM Radio.............................................3-40
Care of Your CD and DVD Player..................3-73
Care of Your CDs and DVDs........................3-73
Radio with CD....................................3-42, 3-46
Setting the Time for Radios with
Radio Data Systems (RDS).......................3-40
Setting the Time for Radios without
Radio Data Systems (RDS).......................3-40
Theft-Deterrent............................................3-70
Understanding Reception..............................3-72
Rear Door Security Locks................................2-10
Rear Safety Belt Comfort Guides......................1-27
Rear Seat Entertainment System.......................3-60
Rear Seat Passengers, Safety Belts..................1-24
Rearview Mirror, Automatic Dimming with
Compass and Temperature Display................2-31
Rearview Mirror, Automatic Dimming with OnStar
®,
Compass and Temperature Display..................2-29
Rearview Mirrors.............................................2-29
Reclining Seatbacks.......................................... 1-6
Recommended Fluids and Lubricants.................6-14
Recovery Hook...............................................4-45Recreational Vehicle Towing.............................4-50
Reduced Engine Power Light............................3-36
Remote Keyless Entry System............................ 2-3
Remote Keyless Entry System, Operation............ 2-4
Removing the Flat Tire and Installing
the Spare Tire.............................................5-75
Removing the Spare Tire and Tools...................5-71
Replacement Bulbs.........................................5-53
Reporting Safety Defects
Canadian Government................................... 7-9
Saturn......................................................... 7-9
United States Government.............................. 7-8
Restraint System Check
Checking the Restraint Systems....................1-58
Replacing Restraint System Parts
After a Crash..........................................1-59
Right Front Passenger Position, Safety Belts......1-24
Roadside
Assistance Program....................................... 7-5
Rocking Your Vehicle to Get it Out....................4-44
Roof Rack System..........................................2-38
Running the Engine While Parked.....................2-28
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