2005 SATURN VUE key

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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We will provide the following services during the
Bumper-to-Bumper warranty period at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles (16 km).
Emergency Tow:Tow to the nearest Saturn
retailer for warranty service or in the event of
a vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Saturn Retailer Locator Service
In many instances, mechanical failures are covered
under Saturn’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representatives:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember we are only a phone call
away. Saturn Roadside Assistance: 1-800-553-6000;
text telephone (TTY) users, call 1-800-833-6000.
Saturn reserves the right to limit services or
reimbursement to an owner or driver when, in Saturn’s
judgment, the claims become excessive in frequency
or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
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J
Jump Starting.................................................5-40
K
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Labelling, Tire Sidewall....................................5-56
Lamps
Battery Run-Down Protection.........................3-17
Cargo........................................................3-17
Dome........................................................3-16
Fog ...................................................3-15, 5-51
Interior.......................................................3-16
Map ..........................................................3-16
LATCH System
Child Restraints...........................................1-42
Securing a Child Restraint Designed for the
LATCH System........................................1-43
Liftgate..........................................................2-11Light
Airbag Readiness........................................3-26
Anti-Lock Brake System Warning...................3-29
Battery Warning..........................................3-27
Brake System Warning.................................3-28
Change Engine Oil......................................3-36
Daytime Running Lamps Indicator..................3-37
Engine Coolant Temperature Warning.............3-31
Gate Ajar...................................................3-37
Highbeam On.............................................3-37
Low Fuel Warning.......................................3-39
Low Traction...............................................3-31
Malfunction Indicator....................................3-32
Oil Pressure...............................................3-35
Reduced Engine Power................................3-36
Safety Belt Reminder...................................3-26
Security.....................................................3-36
Service Vehicle Soon...................................3-37
TCS Warning Light......................................3-30
Traction Control System (TCS) Warning..........3-30
Up-Shift.....................................................3-28
Lighting
Entry.........................................................3-16
Loading Your Vehicle.......................................4-46
Lockout Protection..........................................2-10
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R
Radios..........................................................3-39
AM-FM Radio.............................................3-40
Care of Your CD and DVD Player..................3-73
Care of Your CDs and DVDs........................3-73
Radio with CD....................................3-42, 3-46
Setting the Time for Radios with
Radio Data Systems (RDS).......................3-40
Setting the Time for Radios without
Radio Data Systems (RDS).......................3-40
Theft-Deterrent............................................3-70
Understanding Reception..............................3-72
Rear Door Security Locks................................2-10
Rear Safety Belt Comfort Guides......................1-27
Rear Seat Entertainment System.......................3-60
Rear Seat Passengers, Safety Belts..................1-24
Rearview Mirror, Automatic Dimming with
Compass and Temperature Display................2-31
Rearview Mirror, Automatic Dimming with OnStar
®,
Compass and Temperature Display..................2-29
Rearview Mirrors.............................................2-29
Reclining Seatbacks.......................................... 1-6
Recommended Fluids and Lubricants.................6-14
Recovery Hook...............................................4-45Recreational Vehicle Towing.............................4-50
Reduced Engine Power Light............................3-36
Remote Keyless Entry System............................ 2-3
Remote Keyless Entry System, Operation............ 2-4
Removing the Flat Tire and Installing
the Spare Tire.............................................5-75
Removing the Spare Tire and Tools...................5-71
Replacement Bulbs.........................................5-53
Reporting Safety Defects
Canadian Government................................... 7-9
Saturn......................................................... 7-9
United States Government.............................. 7-8
Restraint System Check
Checking the Restraint Systems....................1-58
Replacing Restraint System Parts
After a Crash..........................................1-59
Right Front Passenger Position, Safety Belts......1-24
Roadside
Assistance Program....................................... 7-5
Rocking Your Vehicle to Get it Out....................4-44
Roof Rack System..........................................2-38
Running the Engine While Parked.....................2-28
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