2005 SATURN VUE phone

If an error message appears on the video screen or the
radio, see “DVD Display Error Messages” and “DVD
Radio Error Messages” later in this section.
DVD Radio Buttons
To use the radio, see Radio with CD (MP3) underRadio
with CD (Base Level) on page 3-42orRadio with CD
(MP3) on page 3-46for more information.
RSE:Press this button to pause the DVD. Press this
button again to play the DVD.
Press and hold this button for more than two seconds to
turn off the RSE system.
AUX (Auxiliary):When a DVD is playing, press this
button to switch between RSE and DVD family.
To listen to a DVD through the headphones, press
this button.
When a CD is playing, press this button to switch
between playing a CD or listening to XM™ Satellite
Radio Service (if equipped).
Z(Eject/Load):Press this button to eject a DVD or
CD. If a DVD or CD is ejected, but not removed, the
player will automatically pull it back in after 30 seconds.
Playing a Disc
To play a disc, gently insert the disc, with the label side
up, into the loading slot. The DVD player will continue
loading the disc and the player will automatically start.
If a DVD is already in the radio, press the play/pause
button on the remote control to start playing the
disc, when the DVD system is active.
Vehicle speaker volume, bass, treble, etc. may be
adjusted by pushing the tune knob. See the radio that is
currently in your vehicle for more information on using
the tune knob.
Some DVDs will not allow fast forwarding or skipping of
the copyright information or the previews. Some
DVDs will begin playing after the previews have nished,
although there may be a delay of up to 30 seconds. If
the DVD does not begin playing the movie automatically,
press the RSE button on the radio. If the DVD still
does not play, refer to the on-screen instructions.
The DVD player may not accept some paper
labeled media.
The DVD player can only be powered on by pressing
the RSE button on the radio or by inserting a DVD.
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Battery Replacement
To change the remote control batteries, do the following:
1. Remove the battery compartment door located on
the bottom of the remote control.
2. Replace the two AA batteries in the compartment.
Make sure that they are installed correctly, using
the diagram on the inside of the battery
compartment.
3. Close the battery door securely.
If the remote control is to be stored for a long period of
time, remove the batteries and keep them in a cool,
dry place.
DVD Display Error Messages
The video screen may display one of the following:
Disc Format Error:This message is displayed when a
disc is inserted upside down, not readable, or if the
disc format is not compatible. The disc will be
automatically ejected from the radio.
Region Code Error:This message will be displayed, if
the disc is not a Region Code 1. The disc will be
automatically ejected from the radio.
No Disc:This message will be displayed, if no disc is
present when the eject, RSE, or AUX button is
pressed on the radio.
DVD Radio Error Messages
No Disc:This message will be displayed, if no disc is
present when the eject, RSE, or AUX button is
pressed on the radio.
DVD Distortion
Video distortion may occur when operating cellular
phones, scanners, CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
*Excludes the OnStar
®System.
Cleaning the DVD Player
When cleaning the outside DVD faceplate and buttons,
use only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage may result.
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Vehicle Design
According to the U.S. Department of Transportation,
utility vehicles have a signicantly higher rollover
rate than other types of vehicles. Utility vehicles do
have higher ground clearance and a narrower track or
shorter wheelbase than passenger cars, to make
them more capable for off-road driving. Specic design
characteristics like these give the driver a better
view of the road, but also give utility vehicles a higher
center of gravity than other types of vehicles. This
means that you should not expect a utility vehicle to
handle the same way a vehicle with a lower center
of gravity, like a car, would in similar situations.
But driver behavior factors are far more often the cause
of a utility vehicle rollover than are environmental or
vehicle factors. Safe driver behavior and understanding
the environment in which you will be driving can help
avoid a rollover crash in any type of vehicle, including
utility vehicles.
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-10.Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task — such as concentrating on a cellular
telephone call, reading, or reaching for something on
the oor — makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-55.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event Data
Recorders..................................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the
United States Government............................7-8
Reporting Safety Defects to the
Canadian Government.................................7-9
Reporting Safety Defects to Saturn...................7-9
Service Publications Ordering Information...........7-9
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member will
handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7
When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
STEP THREE:Both Saturn and its retailers are
committed to making sure you are completely satised
with your Saturn vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, Saturn and its retailers
offer the additional assistance of a neutral party
through our voluntary participation in a
mediation/arbitration program called BBB Auto Line.
Canadian owners refer to your Warranty and Owner
Assistance Information booklet, located in the front cover
pocket of your owner’s handbook, for information on
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New Vehicle Limited
Warranty. This program is available at no cost to
you, our customer.
We ask that you not resort to BBB Auto Line until after
Saturn and its retailers have been given the opportunity
to satisfy your vehicle concerns. However, U.S.
residents may le a claim at any time by contacting your
local Better Business Bureau at 1-800-955-5100.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.
You may contact the BBB Auto Line Program by using
the toll-free telephone number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. Saturn Corporation reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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Online Owner Center
The Owner Center is a resource for your ownership
needs. Specic vehicle information can be found in one
place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual (United States only).
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saturn retailers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit My Saturn within
www.saturn.com (United States) or My GM Canada
within www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties, Saturn
has installed special TDD (Telecommunication Devices
for the Deaf) equipment in its Saturn Customer
Assistance Center.
Any hearing- or speech-impaired customer who has
access to a TDD or to a conventional Text Telephone
(TTY) can communicate with Saturn by dialing
1-800-TDD-6000. TTY users in Canada may dial
1-800-263-3830.
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