Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
Roadside Assistance
Saab has a strong commitment to customer satisfaction
and has established the Saab Roadside Assistance
Program. As the owner of a new Saab vehicle, you
are automatically enrolled in the Program. This service
is intended to provide you with peace of mind as
you drive in the city or coast-to-coast throughout
the 4 year/50,000 mile term of your New Car Limited
Warranty.
24 Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year. Our advisors have access to a
nationwide network of recommended service providers.
The following services are available to handle related
emergencies.
Towing
Locksmith Service
Flat tire change
Gas delivery
Battery jump starting
If it is necessary to tow your disabled Saab, it will be
taken to the nearest authorized Saab dealer, whenever
possible. The cost of towing will be covered by Roadside
Assistance if necessitated by a mechanical breakdown
covered under the New Car Limited Warranty.
If your 2005 Saab is disabled due to a failure covered
by the New Car Limited Warranty “Bumper-to-Bumper
Coverage” and you are more than 100 miles from home,
Saab will reimburse you for certain expenses in
conjunction with the trip interruption. These expenses
include only reasonable and customary daily cost
for emergency lodging, meals, care rental or other
transportation to your destination incurred within
three days of the disablement, NOT to exceed $1000.
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Calling for Assistance
For prompt assistance when calling, please have the
following information available to give to the advisor:
Your name
Location phone number
Location of your vehicle
Description of problem
Vehicle Identi cation Number (VIN) (the 17-digit VIN
can be found in the lower corner of the windshield,
driver’s side, or on your registration.)
Model and model year
License plate number
Vehicle color
Mileage (kilometers) on vehicle
Home address and phone
Name of your Saab dealer
While we hope that you never have the occasion to
require roadside assistance, it is an added security while
traveling for you and your family. Remember, we are
only a phone call away.
Roadside Assistance: 1-800-852-9001
Travel Planning
The Saab Roadside Assistance Program also makes
available a variety of trip planning information:
Highway maps
Suggested trip routing
Points of interest/Tourist information
These items and more will be provided to you when you
call 1-800-852-9001 and outline your intended trip.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
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