2005 PONTIAC GRAND AM service

•Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance provided
when the vehicle is mired in sand, mud, or snow.
•Flat Tire Change:Installation of a spare tire will be
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.
•Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
•Dealer Locator Service
In many instances, mechanical failures are covered
under Pontiac’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
•Your name, home address, and home telephone
number
•Telephone number of your location.
•Location of the vehicle.
•Model, year, color, and license plate number of the
vehicle.
•Mileage, Vehicle Identification Number (VIN), and
delivery date of the vehicle.
•Description of the problem.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Pontiac Roadside Assistance: 1-800-ROADSIDE
(762-3743), text telephone (TTY) users, call
1-888-889-2438.
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Pontiac reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
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Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Scheduling Service Appointments
When your vehicle requires warranty service, you should
contact your dealer and request an appointment. By
scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Pontiac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a
one way or round trip shuttle ride to a destination up to
10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement of up to a five day maximum may be
available for the use of public transportation such as a
taxi or bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses of up to a five day maximum
may be available. Claim amounts should reflect actual
costs and be supported by original receipts.
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Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30 a day
and must be supported by receipts. This requires that you
sign and complete a rental agreement and meet state,
local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of the
repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is
not part of the New Vehicle Limited Warranty. A
separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to terms and conditions described herein
at its sole discretion.
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Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-762-2737, or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specifications for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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Owner’s Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Child Restraints (cont.)
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-46
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-44
Securing a Child Restraint in the Right Front
Seat Position...........................................1-48
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-39
Chime Level Adjustment..................................3-70
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels........................................5-76
Exterior Lamps/Lenses.................................5-75
Fabric/Carpet..............................................5-71
Finish Care.................................................5-75
Glass Surfaces............................................5-73
Instrument Panel.........................................5-73
Interior Plastic Components...........................5-73
Leather......................................................5-73
Tires..........................................................5-76
Underbody Maintenance...............................5-77
Vinyl..........................................................5-73
Washing Your Vehicle...................................5-74
Weatherstrips..............................................5-74
Windshield and Wiper Blades........................5-75Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Comfort Guides, Rear Safety Belt.....................1-27
Compact Spare Tire........................................5-70
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-29
Heater, Engine............................................2-19
Low Warning Light.......................................3-30
Cooling System..............................................5-26
Cruise Control Lever.......................................3-11
Cupholder(s)..................................................2-29
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors.......7-11
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information........7-11
3

D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-15
Delayed Locking............................................... 2-8
Doing Your Own Service Work........................... 5-4
Dome Lamp...................................................3-17
Door
Delayed Locking........................................... 2-8
Locks.......................................................... 2-7
Power Door Locks......................................... 2-8
Programmable Automatic Door Locks............... 2-8
Rear Door Security Locks.............................2-10
Driver
Position, Safety Belt.....................................1-14
Seat Height Adjuster...................................... 1-3
Six-Way Power Seat...................................... 1-3
Driving
At Night.....................................................4-16
City...........................................................4-20
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-21
Hill and Mountain Roads..............................4-23
In Rain and on Wet Roads...........................4-17
Rocking Your Vehicle to Get it Out.................4-30
Winter........................................................4-25
E
Easy Entry Seat............................................... 1-6
Electrical System
Add-On Equipment......................................5-80
Engine Compartment Fuse Block...................5-83
Fuses and Circuit Breakers...........................5-80
Instrument Panel Fuse Block.........................5-81
Power Windows and Other Power Options......5-80
Windshield Wiper Fuses...............................5-80
Engine
Air Cleaner/Filter.........................................5-20
Battery.......................................................5-36
Change Engine Oil Light...............................3-34
Check and Service Engine Soon Light............3-30
Coolant......................................................5-22
Coolant Heater............................................2-19
Coolant Temperature Gage...........................3-29
Engine Compartment Overview......................5-12
Exhaust.....................................................2-26
Oil .............................................................5-15
Overheating................................................5-24
Starting......................................................2-17
Enhanced Traction System (ETS)........................ 4-8
Active Light................................................3-29
Warning Light.............................................3-28
Entry/Exit Lighting...........................................3-17
Event Data Recorders (EDR)............................. 7-9
Extender, Safety Belt.......................................1-29
4

Light (cont.)
Enhanced Traction System (ETS)
Active Light.............................................3-29
Enhanced Traction System (ETS)
Warning Light..........................................3-28
Highbeam On.............................................3-35
Low Coolant Warning...................................3-30
Low Washer Fluid Warning...........................3-35
Malfunction Indicator....................................3-30
Oil Pressure...............................................3-34
Safety Belt Reminder...................................3-25
Security.....................................................3-35
Service Vehicle Soon...................................3-35
Lighting
Entry/Exit...................................................3-17
Lockout Protection..........................................2-11
Locks
Delayed Locking........................................... 2-8
Door........................................................... 2-7
Lockout Protection.......................................2-11
Power Door.................................................. 2-8
Programmable Automatic Door Locks............... 2-8
Rear Door Security Locks.............................2-10
Loss of Control...............................................4-14
Low Coolant Warning Light..............................3-30
Low Washer Fluid Warning Light.......................3-35M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-8
At Least Once a Month.................................. 6-9
At Least Once a Year.................................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-14
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-13
Owner Checks and Services........................... 6-8
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-30
Manual Seats................................................... 1-2
Mirrors
Manual Rearview Mirror................................2-28
Outside Convex Mirror.................................2-29
Outside Power Mirrors..................................2-28
Outside Remote Control Mirror......................2-28
MyGMLink.com................................................ 7-3
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