34 Getting startedThe “Getting started” section provides an
overview of the vehicle’s most basic func-
tions. First-time Mercedes-Benz owners
should pay special attention to the infor-
mation given here.
If you are already familiar with the basic
functions described here, the “Controls in
detail” section (
page 89) will provide you
with further information. The correspond-
ing page references are located at the end
of each segment.
Unlocking
Unlocking with the SmartKey SmartKey with remote control1‹Lock button
2ŠUnlock button for trunk lid
3ŒUnlock button
4ÂPanic button (
page 78)
Press unlock buttonŒ on the
SmartKey.
All turn signal lamps flash once. The
locking knobs in the doors move up.
The anti-theft alarm system is dis-
armed.
Get in the vehicle and insert the
SmartKey in the starter switch.For more information, see “Locking and
unlocking” (
page 90).
iOpening a door causes the windows on
that side of the car to open slightly.
They will return to the up position when
the door is closed.iWithout the antenna on the left rear
side of the vehicle installed, the
SmartKey signaling range is consider-
ably reduced. Hold the SmartKey in
close proximity towards the antenna
base when locking or unlocking the
vehicle.
90 Controls in detailIn the “Controls in detail” section you will
find detailed information on how to oper-
ate the equipment installed in your vehicle.
If you are already familiar with the basic
functions of your vehicle, this section will
be of particular interest to you.
To quickly familiarize yourself with the ba-
sic functions of the vehicle, refer to the
“Getting started” section of this manual.
The corresponding page numbers are giv-
en at the beginning of each segment.
For more information on unlocking and
locking, see (
page 34) and (
page 56).
Locking and unlocking
SmartKey
Your vehicle comes supplied with two
SmartKeys, each with remote control and
a removable mechanical key.
The locking tabs for the mechanical key
portion of the two SmartKeys are a differ-
ent color to help distinguish each Smart-
Key unit.
The SmartKey provides an extended oper-
ating range. To prevent theft, however, it is
advisable to only unlock the vehicle when
you are in close proximity to it.
The SmartKey centrally locks and unlocks:
the doors
the trunk lid
the fuel filler flap
the glove box
the storage compartment under the
armrest
SmartKey with remote control1
‹
Lock button
2
Š
Unlock button for the trunk lid
3Mechanical key locking tab
4ŒUnlock button
5Battery check lamp
6ÂPanic button (
page 78)
iWithout the antenna on the left rear
side of the vehicle installed, the
SmartKey signaling range is consider-
ably reduced. Hold the SmartKey in
close proximity towards the antenna
base when locking or unlocking the
vehicle.
98 Controls in detailLocking and unlockingThe switches are located on the upper part
of the center console.
1Central locking switch
2Central unlocking switchLocking
Press central locking switch1.
If all the doors are closed, the vehicle
locks.
Unlocking
Press central unlocking switch2.
The vehicle unlocks.
iYou can open a locked door from the
inside. Open door only when conditions
are safe to do so.
If the vehicle was previously centrally
locked using the SmartKey, it will not
unlock using the central unlocking
switch2.
If the vehicle was previously locked
with the central locking switch1
while in the selective remote con-
trol mode, only the door opened
from inside is unlocked.
while in the global remote control
mode, the vehicle is unlocked com-
pletely when a door is opened from
the inside.
257 Controls in detail
Useful features
Tele Aid* The Tele Aid system
(Telematic Alarm Identification on
Demand)
The Tele Aid system consists of three
types of response:
Automatic and manual emergency
Roadside Assistance
Information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your audio system or COMAND* head
unit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.
Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock, profile,
and more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
¡button. Failure to complete either
of these steps will result in a system
that is not activated.
If you have any questions regarding ac-
tivation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located in the over-
head control panel.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.
263 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer
Assistance Center representative, ex-
cept Roadside Assistance and Informa-
tion calls, which can also be terminated
by pressing the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the audio system or COMAND*
head unit.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape, or CD) pauses. The
optional cellular phone* (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
264 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered inci-
dent report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
Garage door opener*
The built-in remote control is capable of
operating up to three separately controlled
devices, for example garage door openers,
gate openers, or other devices compatible
with HomeLink
® or some other systems.
You can program the signal transmitter
buttons.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Connecting call
will appear in
the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will at-
tempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk
handle again.
265 Controls in detail
Useful features
Remote control integrated into the over-
head control panel1 2 3Signal transmitter button
4Indicator lamp
5Hand-held transmitter button
6Hand-held remote control
transmitter (not part of the
vehicle equipment)
Warning!
G
Before programming the integrated remote
control to a garage door opener or gate op-
erator, make sure people and objects are
out of the way of the device to prevent po-
tential harm or damage. When programming
a garage door opener, the door moves up or
down. When programming a gate operator,
the gate opens or closes.
Do not use the integrated remote control
with any garage door opener that lacks safe-
ty stop and reverse features as required by
U.S. federal safety standards (this includes
any garage door opener model manufac-
tured before April 1, 1982). A garage door
that cannot detect an object - signaling the
door to stop and reverse - does not meet
current U.S. federal safety standards.
iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact an authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
266 Controls in detailUseful features
Programming or reprogramming the in-
tegrated remote control
Step 1:
Switch on the ignition (
page 35).
Step 2:
If you have previously programmed an
integrated signal transmitter button
and wish to retain its programming,
proceed to step 3. Otherwise, press
and hold the two outer signal transmit-
ter buttons1 and3 and release
them only when indicator lamp4 be-
gins to flash after approximately
20 seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory. If you later wish to program a
second and/or third hand-held trans-
mitter to the remaining two signal
transmitter buttons, do not repeat this
step and begin directly with step 3.
iUSA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.
iCanada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject
to the following two conditions:
(1) This device may not cause
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.