Page 243 of 474

241 Controls in detail
Loading
Loading instructions
The total load weight including vehicle oc-
cupants and luggage/cargo should not ex-
ceed the load limit or vehicle capacity
weight as indicated on the corresponding
placard located on the driver’s door B-pil-
lar.
Cargo tie-down hooks
Six hooks are located in the trunk.
Carefully secure cargo by applying
even load on all hooks with rope of suf-
ficient strength to hold down the cargo.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle and can cause in-
jury to vehicle occupants unless the items
are securely fastened in the vehicle.
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when transporting cargo. Put luggage or car-
go in the trunk if possible. Do not pile lug-
gage or cargo higher than the seat backs.
Do not place anything on the rear-window
shelf.
Never drive vehicle with trunk open. Deadly
carbon monoxide (CO) gases may enter ve-
hicle interior resulting in unconsciousness
and death.
Page 245 of 474

243 Controls in detail
Useful features
Vanity mirror in the rear
The vanity mirrors are located in the roof
lining for the rear seat passengers.
Opening the vanity mirror
Press the cover of the vanity mirror.
The vanity mirror folds down and the
mirror lamp comes on.
Closing the vanity mirror
Push the vanity mirror up until it engag-
es in place.
Storage compartments
!Before tilting a front seat backrest from
the reclined position to an upright posi-
tion, close the respective vanity mirror
in the rear. Otherwise the vanity mirror
may get damage.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when stowing objects in the vehicle. Put lug-
g a g e o r c a r g o i n t h e t r u n k i f p o s s i b l e . D o n o t
pile luggage or cargo higher than the seat
backs.
Luggage nets cannot secure hard or heavy
objects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
an accident.
Page 250 of 474

248 Controls in detailUseful featuresStorage compartment in rear shelf*
1Rear shelf compartment
Opening
Lift the lid using the handle in the front.Storage compartments under the front
seats
1Lid
2Buttons
Opening
Press buttons2 together and fold
lid1 down.
Closing
Close lid1 until both buttons2 of
lock engage.Cup holder in front of seat armrest
Warning!
G
In order to help prevent spilling liquids on
vehicle occupants, only use containers that
fit into the cup holder. Use lids on open con-
tainers and do not fill containers to a height
where the contents, especially hot liquids,
could spill during braking, vehicle maneu-
vers, or in an accident.
When not in use, keep the cup holder
closed. An open cup holder may cause injury
to you or others when contacted during
braking, vehicle maneuvers, or in an acci-
dent.
Keep in mind that objects placed in the cup
holder may come loose during braking, vehi-
cle maneuvers, or in an accident and be
thrown around in the vehicle interior. Ob-
jects thrown around in the vehicle interior
may cause an accident and/or serious per-
sonal injury.
Page 251 of 474

249 Controls in detail
Useful features
Folding out cup holder
The cup holder is located in the storage
compartment in front of the armrest.
1Button for folding out the cup holder
Open the storage compartment in front
of armrest (
page 245).
Push button1.
The cup holder opens automatically.Folding in cup holder
1Cup holder
Swing cup holder1 back and press it
into the storage compartment until it
engages.Cup holder in rear seat armrest
!Only place containers with a maximum
diameter of 2 ¾ in (72 mm) in the cup
holder. Larger containers could dam-
age the holder arm.
Warning!
G
In order to help prevent spilling liquids on
vehicle occupants, only use containers that
fit into the cup holder. Use lids on open con-
tainers and do not fill containers to a height
where the contents, especially hot liquids,
could spill during braking, vehicle maneu-
vers, or in an accident.
When not in use, keep the cup holder
closed. An open cup holder may cause injury
to you or others when contacted during
braking, vehicle maneuvers, or in an acci-
dent.
Keep in mind that objects placed in the cup
holder may come loose during braking, vehi-
cle maneuvers, or in an accident and be
thrown around in the vehicle interior. Ob-
jects thrown around in the vehicle interior
may cause an accident and/or serious per-
sonal injury.
Page 257 of 474

255 Controls in detail
Useful features
Tele Aid
The Tele Aid system
(Tele
matic A
larm I
dentification on D
e-
mand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance, and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and cel-
lular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç or use the volume knob
on your COMAND headunit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
!The initial activation of the Tele Aid sys-
tem may only be performed by com-
pleting the subscriber agreement and
placing an acquaintance call using the
Information button¡. Failure to
complete either of these steps will re-
sult in a system that is not activated.
If you have any questions regarding ac-
tivation, please call the Response Cen-
ter at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
iThe SOS button is located above the in-
terior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest cov-
er.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
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257 Controls in detail
Useful features
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to deter-
mine more precisely the nature of the acci-
dent provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection,
and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
CenterInitiating an emergency call manually
1SOS button
2Cover
Briefly press on the cover2.
The cover will open.
Press SOS button1 briefly.
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the Re-
sponse Center.
Warning!
G
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
CALL FAILED
appears in the
multifunction display for approximately
ten seconds.
Should this occur, assistance must be sum-
moned by other means.
Page 260 of 474

258 Controls in detailUseful features
Wait for a voice connection to the
Response Center.
Close cover2 after the emergency
call is concluded.Roadside Assistance button• and
Information button¡
The Roadside Assistance button• and
the Information button¡ are located
below the center armrest cover.
1Information button¡
2Roadside Assistance button•Roadside Assistance button•
Press and hold the button • (for
longer than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
CONNECTING
CALL
will appear in the multifunction
display and the audio system is muted.
When the connection is established, the
message CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they re-
ceive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
Page 261 of 474

259 Controls in detail
Useful features
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.Sign and Drive services (only available in
the USA): Services such as jump start, a
few gallons of fuel or the replacement of a
flat tire with the vehicle spare tire are ob-
tainable.
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approximately
ten seconds during the system
self-check after switching on ignition
(together with the SOS button and the
Information button¡).
See system self-check (
page 256)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is flashing con-
tinuously and no voice connection to
the Response Center was established,
the Tele Aid system could not initiate a
Roadside Assistance call (e.g. the rele-
vant cellular phone network is not
available). The message
CALL FAILED
appears in the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND headunit.