202 Controls in detailUseful featuressystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
appears in the multifunction display.
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.Information button¡
Located below the center armrest cover is
the Information button¡.
Press and hold the button (for longer
than two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
iThe indicator lamp in the Roadside
Assistance button• remains illumi-
nated in red for approx. ten seconds
during the system self-check after
switching on ignition (together with the
SOS button and the Information
button¡).
See system self-check (
page 199)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside
Assistance call (e.g. the relevant cellu-
lar phone network was not available).
The message
CALL FAILED
appears in
the multifunction display.
Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel.
203 Controls in detail
Useful features
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE
appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after switching on igni-
tion (together with the SOS button and
the Roadside Assistance button•).
See system self-check (
page 199)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit an
Mercedes-Benz Light Truck Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
204 Controls in detailUseful featuresUpgrade Signals
The Tele Aid system processes calls using
the following priority.
Automatic emergency – First priority
Manual emergency – Second priority
Roadside Assistance – Third priority
Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer
Assistance Center representative, ex-
cept Roadside Assistance and
Information calls, which can also be
terminated by pressing buttont on
the multifunction steering wheel.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. The display
in the instrument cluster is available for
use and spoken commands are only
available by pressing the RPT button on
the COMAND unit. A pop-up window
will appear in the COMAND display to
indicate that a Tele Aid call is in
progress.
211 Controls in detail
Useful features
Heated steering wheel
The steering wheel heater warms up the
leather area of the steering wheel.
The lever with the heated steering wheel
switch is on the lower left-hand side of the
steering wheel.
1Switching on
2Switching off
3Indicator lampSwitching on
Switch on the ignition (
page 35).
All lamps in the instrument cluster
come on.
Turn switch at the tip of lever in direc-
tion of arrow1.
The steering wheel is heated. Indicator
lamp3 comes on.Switching off
Turn switch at the tip of lever in direc-
tion of arrow2.
The steering wheel heater is turned off.
Indicator lamp3 goes out.iThe steering wheel heating switches off
automatically while indicator lamp3
remains on when the temperature of
the vehicle interior is above 86°F
(30°C)
the steering wheel is above
82°F (28°C)
Indicator lamp3 flashes or switches
off in case of
power surge or undervoltage
a steering wheel heating
malfunction
213 Operation
The first 1000 miles (1500 km)
Driving instructions
At the gas station
Engine compartment
Battery
Tires and wheels
Winter driving
Maintenance
Vehicle care
218 OperationDriving instructionsAfter hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so the air stream will cool down
the brakes faster.
Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the oper-
ating temperature has been reached.
When starting off on a slippery surface, do
not allow a drive wheel to spin for an ex-
tended period with the ESP switched off.
Doing so may cause serious damage to the
drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
To ensure sufficient traction during
off-road driving, activate differential locks
as needed (
page 158).
Parking
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.!When driving down long and steep
grades, relieve the load on the brakes
by selecting gear range3,2 or1 on the
automatic transmission to use the
engine’s braking power (
page 150).
This helps prevent overheating of the
brakes and reduces brake pad wear.
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before
turning off
the engine and leaving the vehicle always:
Keep right foot on brake pedal.
Pull the parking brake lever up as many
notches as possible.
Move the selector lever to positionP.
Slowly release brake pedal.
When parked on an incline, turn front
wheel towards the road curb.
219 Operation
Driving instructions
Tires
Treadwear indicators (TWI) are required by
law. These indicators are located in six
places on the tread circumference and be-
come visible at a tread depth of approxi-
mately
1/16
in (1.6 mm), at which point
the tire is considered worn and should be
replaced.The treadwear indicator appears as a solid
band across the tread.
Specified tire inflation pressures must be
maintained. This applies particularly if the
tires are subject to high loads (e.g. high
speeds, heavy loads, high ambient temper-
atures).
Turn the SmartKey in the starter switch
to position0 and remove the SmartKey
from the starter switch.
Take the SmartKey and lock vehicle
when leaving.!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move gear selector lever to positionP.
In addition, when parking on hills turn
front wheel towards the road curb.
Warning!
G
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possi-
ble damage to your vehicle has occurred,
you should turn on the hazard warning flash-
ers, carefully slow down, and drive with cau-
tion to an area which is a safe distance from
the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have it towed to the nearest
Mercedes-Benz Light Truck Center or tire
dealer for repairs.
Warning!
G
Although the applicable federal motor vehi-
cle safety laws consider a tire to be worn
when the treadwear indicators (TWI) be-
come visible at approximately
1/16in
(1.6 mm), we recommend that you do not al-
low your tires to wear down to that level. As
tread depth approaches
1/8in (3.0 mm),
the adhesion properties on a wet road are
sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
220 OperationDriving instructionsHydroplaning
Depending on the depth of the water layer
on the road, hydroplaning may occur even
at low speeds and with new tires. Reduce
vehicle speed, avoid track grooves in the
road and apply brakes cautiously in the
rain.
Tire traction
The safe speed on a wet, snow covered or
icy road is always lower than on a dry road.
You should pay particular attention to the
condition of the road whenever the outside
temperatures are close to the freezing
point.Mercedes-Benz recommends M+S rated
radial-ply tires with a minimum tread depth
of approximately
1/6in (4 mm) for the win-
ter season for all four wheels to ensure
normal balanced handling characteristics.
On packed snow, they can reduce your
stopping distance as compared with sum-
mer tires.
Stopping distance, however, is still consid-
erably greater than when the road is not
covered with snow or ice. Exercise appro-
priate caution.
Warning!
G
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
may lose control of the vehicle. Continued
driving with a flat tire or driving at high
speed with a flat tire will cause excessive
heat build-up and possibly a fire.
Warning!
G
If ice has formed on the road, tire traction
will be substantially reduced. Under such
weather conditions, drive, steer and brake
with extreme caution.
!Avoid spinning of a drive wheel. This
may cause serious damage to the
drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.