278 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND navigation*
system (if engaged) will continue to
run. The display in the instrument clus-
ter is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND
unit. A pop-up window will appear in
the COMAND display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Call connected
will appear in the
multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
294 OperationDriving instructionsWinter driving instructions
The most important rule for slippery or icy
roads is to drive sensibly and to avoid
abrupt acceleration, braking and steering
maneuvers. Do not use the cruise control
system under such conditions.
When the vehicle is in danger of skidding,
move gear selector lever to positionN. Try
to keep the vehicle under control by cor-
rective steering action.Road salts and chemicals can adversely af-
fect braking efficiency. Increased pedal
force may become necessary to produce
the normal braking effect.
Depressing the brake pedal periodically
when traveling at length on salt-strewn
roads can bring road-salt-impaired braking
efficiency back to normal.
If the vehicle is parked after being driven
on salt-treated roads, the braking efficien-
cy should be tested as soon as possible af-
ter driving is resumed.
For more information, see “Winter driving”
(
page 341)
iFor more information on driving with
snow chains, see “Snow chains”
(page 342).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of control loss.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
Warning!
G
If the vehicle becomes stuck in snow, make
sure that snow is kept clear of the exhaust
pipe and from around the vehicle with the
engine running. Otherwise, deadly carbon
monoxide (CO) gases may enter vehicle in-
terior resulting in unconsciousness and
death.
To assure sufficient fresh air ventilation,
open a window slightly on the side of the ve-
hicle not facing the wind.Warning!
G
The outside temperature indicator is not de-
s i g n e d t o s e r v e a s a n i c e - w a r n i n g d e v i c e a n d
is therefore unsuitable for that purpose. In-
dicated temperatures just above the freez-
ing point do not guarantee that the road
surface is free of ice.
337 Operation
Tires and wheels
Tire and loading terminology
Accessory weight
The combined weight (in excess of those
standard items which may be replaced) of
automatic transmission, power steering,
power brakes, power windows, power
seats, radio, and heater, to the extent that
these items are available as
factory-installed equipment (whether
installed or not).
Air pressure
The amount of air inside the tire pressing
outward on each square inch of the tire.
Air pressure is expressed in pounds per
square inch (psi), or kilopascal (kPa) or
bars.
Aspect ratio
Dimensional relationship between tire
section height and section width
expressed in percentage.Bar
Another metric unit for air pressure. There
are 14.5038 pounds per square inch (psi)
to 1 bar; there are 100 kilopascals (kPa)
to 1 bar.
Bead
The tire bead contains steel wires wrapped
by steel cords that hold the tire onto the
rim.
Cold tire inflation pressure
Tire inflation pressure when your vehicle
has been sitting for at least three hours or
driven no more than one mile (1.6 km).
Curb weight
The weight of a motor vehicle with stan-
dard equipment including the maximum
capacity of fuel, oil, and coolant, and, if so
equipped, air conditioning and additional
optional equipment, but without passen-
gers and cargo.DOT (D
epartment o
f T
ransportation)
A tire branding symbol which denotes the
tire meets requirements of the
U.S. Department of Transportation.
GAWR (G
ross A
xle W
eight R
ating)
The GAWR is the maximum permissible
axle weight. The gross vehicle weight on
each axle must never exceed the GAWR for
the front and rear axle indicated on the
certification label located on the driver's
door B-pillar.
GVW (G
ross V
ehicle W
eight)
The GVW comprises the weight of the
vehicle including fuel, tools, spare wheel,
installed accessories, passengers and
cargo and, if applicable, trailer tongue
load. The GWV must never exceed the
GWVR indicated on the certification label
located on the driver's door B-pillar.
348 OperationVehicle careCleaning and care of vehicle
While in operation, even while parked, your
vehicle is subjected to varying external in-
fluences which, if gone unchecked, can at-
tack the paintwork as well as the
underbody and cause lasting damage.Such damage is caused not only by ex-
treme and varying climatic conditions, but
also by:
Air pollution
Road salt
Tar
Gravel and stone chipping
To avoid paint damage, you should imme-
diately remove:
Grease and oil
Fuel
Coolant
Brake fluid
Bird droppings
Insects
Tree resins etc.
Frequent washing reduces and/or elimi-
nates the aggressiveness and potency of
the above adverse influences.More frequent washings are necessary to
deal with unfavorable conditions:
near the ocean
in industrial areas (smoke, exhaust
emissions)
during winter operation
You should check your vehicle from time to
time for stone chipping or other damage.
Any damage should be repaired as soon as
possible to prevent corrosion.
In doing so, do not neglect the underbody
of the vehicle. A prerequisite for a thor-
ough check is a washing of the underbody
followed by a thorough inspection. Dam-
aged areas need to be re-undercoated.
Your vehicle has been treated at the facto-
ry with a wax-base rustproofing in the body
cavities which will last for the lifetime of
the vehicle. Post-production treatment is
neither necessary nor recommended by
Mercedes-Benz because of the possibility
of incompatibility between materials used
in the production process and others ap-
plied later.
Warning!
G
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the partic-
ular container. Always open your vehicle’s
doors or windows when cleaning the inside.
Never use fluids or solvents that are not de-
signed for cleaning your vehicle.
352 OperationVehicle care
Clean the wiper blade inserts with a
clean cloth and detergent solution.Window cleaning
Turn on the wipers and place it in a ver-
tical position.
For information on placing the wipers in a
vertical position, see “Replacing wiper
blades” (
page 423).Use a window cleaning solution on all glass
surfaces. An automotive glass cleaner is
recommended.
Warning!
G
For safety reasons, switch off wipers and re-
move SmartKey from starter switch (vehi-
cles with KEYLESS-GO*: Make sure the
vehicle's on-board electronics have status
0) before cleaning the wiper blades. Other-
wise, the wiper motor could suddenly turn
on and cause injury.!Fold the windshield wiper arms back
onto the windshield before turning the
SmartKey in the starter switch.
Hold on to the wiper when folding the
wiper arm back. If released, the force
of the impact from the tensioning
spring could crack the windshield.
!The windshield wipers must be in a ver-
tical position before folding them away
from the windshield. They could other-
wise damage the hood.Warning!
G
For safety reasons, switch off wipers and re-
move SmartKey from starter switch (vehi-
cles with KEYLESS-GO*: Make sure the
vehicle's on-board electronics have status
0) before cleaning the windshield. Other-
wise, the wiper motor could suddenly turn
on and cause injury.
!Fold the windshield wiper arms back
onto the windshield before turning the
SmartKey in the starter switch.
Hold on to the wiper when folding the
wiper arm back. If released, the force
of the impact from the tensioning
spring could crack the windshield.
353 Operation
Vehicle care
Light alloy wheels
Mercedes-Benz approved Wheel Care
should be used for regular cleaning of the
light alloy wheels.
If possible, clean wheels once a week with
Mercedes-Benz approved Wheel Care, us-
ing a soft bristle brush and a strong spray
of water.
Follow the instructions on the container.
Instrument cluster
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in a lukewarm solution. Do not use
scouring agents.Steering wheel and gear selector lever
Wipe with a damp cloth and dry thoroughly
or clean with Mercedes-Benz approved
Leather Care.
Cup holder
Use a gentle dishwashing detergent or
mild detergent for delicate fabrics as a
washing solution. Wipe with a cloth moist-
ened in lukewarm solution. Do not use
scouring agents.
Hard plastic trim items
Pour Mercedes-Benz approved Interior
Care onto a soft, lint-free cloth and apply
with light pressure.
Headliner and shelf below rear window
Clean with a soft bristle brush, or use a
dry-shampoo cleaner in case of excessive
dirt.Seat belts
The webbing must not be treated with
chemical cleaning agents. Use only clear,
lukewarm water and soap. Do not dry the
webbing at temperatures above 176°F
(80°C) or in direct sunlight.
iOnly use acid-free cleaning materials.
Acid could lead to corrosion.
Warning!
G
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
370 Practical hintsWhat to do if …Display
Display message
Possible cause
Possible solution
Low
Battery
Conven. functions
temporarily
unavailable
The battery has insufficient voltage
and can no longer supply conve-
nience functions such as the rear
window defroster.
As soon as the on-board voltage is sufficient,
the consumers will switch on again.
Please note:
Conven. functions
available again
On-board voltage is sufficient; the
consumers will switch on again.
Cruise control
Drive to workshop
Cruise control or Distronic* is mal-
functioning.
Have the cruise control or Distronic*
checked by an authorized Mercedes-Benz
Center.
Distronic
External interference
Reactivate
The Distronic* is switched off and is
temporarily unavailable.
Try activating the Distronic* again later.
Drive to workshop
The Distronic* is malfunctioning or
the display is malfunctioning.
Visit an authorized Mercedes-Benz Center
as soon as possible.
435 Practical hints
Batteries
Remove the luggage box (
page 408).
Disconnect battery negative lead1.
Remove cover2 from the positive ter-
minal.
Disconnect the battery positive lead.
Removing the battery
Remove the screw-nuts securing the
battery.
Remove the battery bracket.
Take out the battery.
Charging and reinstalling the battery
Charge battery in accordance with the
instructions of the battery charger
manufacturer.
Reinstall the charged battery. Follow
the previously described steps in re-
verse order.
Reconnecting the battery
Turn off all electrical consumers.
Connect the positive lead and fasten its
cover.
Connect the negative lead.
Install the luggage box (
page 408).Batteries contain materials that can harm
the environment if disposed of improperly.
Large 12 volt storage batteries contain
lead. Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
Warning!
G
Never charge a battery while still installed in
the vehicle. Gases may escape during charg-
ing and cause explosions that may result in
paint damage, corrosion or personal injury.
!Never invert the terminal connections!!The battery, its filler caps and the vent
tube must always be securely installed
when the vehicle is in operation.
iThe following procedures must be car-
ried out following any interruption of
battery power (e.g. due to reconnec-
tion):
Set the clock (
page 159)
(see COMAND operator’s manual).
Resynchronize the ESP
(page 372).
Resynchronize the side windows
(page 220).
Resynchronize the tilt/sliding sun-
roof* (
page 225) or the tilt/slid-
ing panel* (
page 229).