276 Controls in detailUseful featuresInformation button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the au-
dio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND headunit.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 272)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.
277 Controls in detail
Useful features
Upgrade scenario
An emergency call is possible even if other
services are active.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
malfunction or the service is not cur-
rently active, and may not initiate a call.
Visit an Mercedes-Benz Center and
have the system checked or contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.
iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttont on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.
278 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND navigation*
system (if engaged) will continue to
run. The display in the instrument clus-
ter is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND
unit. A pop-up window will appear in
the COMAND display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Call connected
will appear in the
multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
295 Operation
Driving instructions
Standing water
Passenger compartmentDriving abroad
Abroad, there is an extensive
Mercedes-Benz service network at your
disposal. If you plan to drive into areas
which are not listed in the index of your
Mercedes-Benz Center directory, you
should request pertinent information from
your authorized Mercedes-Benz Center.Control and operation of radio trans-
mitter
COMAND, radio and telephone*
!Do not drive through flooded areas or
water of unknown depth. Before driving
through water, determine its depth.
Never accelerate before driving into
water. The bow wave could force water
into the engine and auxiliary equip-
ment, thus damaging them.
If you must drive through standing wa-
ter, drive slowly to prevent water from
entering the passenger compartment
or the engine compartment. Water in
these areas could cause damage to
electrical components or wiring of the
engine or transmission, or could result
in water being ingested by the engine
through the air intake causing severe
internal engine damage. Any such dam-
age is not covered by the
Mercedes-Benz Limited Warranty.
Warning!
G
Always fasten items being carried as secure-
ly as possible.
In an accident, during hard braking or sud-
den maneuvers, loose items will be thrown
around inside the vehicle, and cause injury
to vehicle occupants unless the items are
securely fastened in the vehicle.
The trunk is the preferred place to carry ob-
jects.
Warning!
G
Please do not forget that your primary re-
sponsibility is to drive the vehicle safely.
Only operate the COMAND (Cockpit Man-
agement and Data System), radio or tele-
phone
1 if road, weather and traffic
conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is
covering a distance of 44 feet (approximate-
ly 14 m) every second.
1Observe all legal requirements
435 Practical hints
Batteries
Remove the luggage box (
page 408).
Disconnect battery negative lead1.
Remove cover2 from the positive ter-
minal.
Disconnect the battery positive lead.
Removing the battery
Remove the screw-nuts securing the
battery.
Remove the battery bracket.
Take out the battery.
Charging and reinstalling the battery
Charge battery in accordance with the
instructions of the battery charger
manufacturer.
Reinstall the charged battery. Follow
the previously described steps in re-
verse order.
Reconnecting the battery
Turn off all electrical consumers.
Connect the positive lead and fasten its
cover.
Connect the negative lead.
Install the luggage box (
page 408).Batteries contain materials that can harm
the environment if disposed of improperly.
Large 12 volt storage batteries contain
lead. Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.
Warning!
G
Never charge a battery while still installed in
the vehicle. Gases may escape during charg-
ing and cause explosions that may result in
paint damage, corrosion or personal injury.
!Never invert the terminal connections!!The battery, its filler caps and the vent
tube must always be securely installed
when the vehicle is in operation.
iThe following procedures must be car-
ried out following any interruption of
battery power (e.g. due to reconnec-
tion):
Set the clock (
page 159)
(see COMAND operator’s manual).
Resynchronize the ESP
(page 372).
Resynchronize the side windows
(page 220).
Resynchronize the tilt/sliding sun-
roof* (
page 225) or the tilt/slid-
ing panel* (
page 229).
472 Technical termsCOMAND
(C
ockpit M
anagement and D
ata Sys-
tem)
Information and operating center for
vehicle sound and communications
systems, including the radio and navi-
gation system, as well as other optional
equipment (CD changer, telephone,
etc.).
Control system
The control system is used to call up
vehicle information and to change
component settings. Information and
messages appear in the multifunction
display. The driver uses the buttons on
the multifunction steering wheel to
navigate through the system and to ad-
just settings.
Cruise control
Driving convenience system for auto-
matically maintaining the vehicle speed
set by the driver.Distronic*
A driving convenience cruise control
system which helps the driver maintain
a pre-selected speed:
If there is no vehicle directly ahead,
the system operates in the same
way as conventional ->cruise con-
trol.
If a slower moving vehicle is ahead,
Distronic will reduce your vehicle
speed to the extent permitted by re-
duced throttle and up to 20% brak-
ing power to maintain the preset
minimum following distance.
DTR
(->Distronic*)
Engine number
The number set by the manufacturer
and placed on the cylinder block to
uniquely identify each engine pro-
duced.Engine oil viscosity
Measurement for the inner friction (vis-
cosity) of the oil at different tempera-
tures. The higher the temperature an
oil can tolerate without becoming thin,
or the lower the temperature it can tol-
erate without becoming viscous, the
better the viscosity.
ESP
(E
lectronic S
tability Pr
ogram)
Improves vehicle handling and direc-
tional stability.
ETD
(E
mergency T
ensioning D
evice)
Device which deploys in certain frontal
and rear collisions exceeding the sys-
tem's threshold to tighten the seat
belts.
->SRS
481 Index
Checking
Coolant level 308
Oil level 301, 304
Tire inflation pressure 301
Vehicle lighting 301
Child safety 71
Airbags 62
Infant and child restraint systems 67,
71
LATCH child seat anchors 81
Child safety switch see Blocking of rear
window operation 83
Cigarette lighter 269
Cleaning
Headlamps 186, 350
Light alloy wheels 351
Parktronic* system sensor 351
side markers 350
tail lamps 350
turn signal lenses 350
Windshield 52
Wood trims 354
Cleaning tires 313Clock 160
Closing
Glove box 262
Panorama sliding/pop-up roof 227
Roller sunblinds 226
Side windows 219
Sliding/pop-up roof* 223
Trunk
Vehicle with KEYLESS-GO* 115,
116
Trunk lid 112
Windows 218
Closing the trunk lid 115, 116
Cockpit 22, 471
Cockpit management and data system
(COMAND) 472
Cold tire inflation pressure 337
Collapsible tire 457
Tire inflation pressure 429
COMAND 472
COMAND* see separate operating instruc-
tionsCombination switch 137
Turn signals 51
Windshield wipers 51
Control system 145, 472
AUDIO menu 150
Convenience submenu 167
Display digital speedometer 150
Distronic* menu 152
Functions 149
Instrument cluster submenu 157,
159
Lighting submenu 162
Menus 148, 149
Multifunction display 145
Multifunction steering wheel 146
Selecting radio system 150
Selecting satellite radio* system 151
Settings menu 154
Standard display menu 150
Submenus 147, 149
TEL* menu 171
Trip computer menu 170
Vehicle status message memory
menu 153
Vehicle submenu 166
487 Index
Good visibility 186
GPS 473
GPS see COMAND 272
Gross Axle Weight Rating see GAWR
Gross Vehicle Weight Rating see GVWR
Gross Vehicle Weight see GVW
GVW 337
GVWR 338
H
Hand-held transmitter
Programming integrated remote
control 281
Reprogramming integrated remote
control 284
Hazard warning flasher 138
Switching off 138
Switching on 138Headlamps
Automatic control 134
Bi-Xenon* 471
Cleaning system* 186
Switching off 56
Switching on 50
Heated seats* 127
Heated steering wheel* 270
Heater booster system 203, 473
Height adjustment
Head restraints 39
Steering wheel 39
Vehicle level 248
High beam flasher 50, 137
High beam headlamps
Messages in display 394
Replacing bulbs 418
Switching on 50, 137
High mounted brake lamp 418
Hood 303
Closing 303
Message in display 389
Opening 303
Hydroplaning 291I
Identification labels 448
Ignition 34, 36
Switching on 46, 47
Immobilizer 94
Activating 94
Deactivating 94
Indicator lamps see Lamps, indicator and
warning
Infant and child restraint systems 71
Installing 80
LATCH child seat anchors 81
Information
About service and warranty 10
Button for Tele Aid* 276
Inside rear view mirror
Antiglare 186
Installing
Infant and child restraint systems 80
Towing eye bolt 442
Wiper blades 424