275 Controls in detail
Useful features
Roadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold the button (for longer
than two seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
Connecting
call
will appear in the multifunction
display and the audio system is muted.
When the connection is established, the
message Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as a jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
iThe indicator lamp on the Roadside As-
sistance button• remains illumi-
nated in red for approximately
ten seconds during the system
self-check after switching on the igni-
tion (together with the SOS button and
the Information button¡).
See system self-check (
page 272)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing con-
tinuously and there was no voice con-
nection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
276 Controls in detailUseful featuresInformation button¡
The Information button¡ is located be-
low the center armrest cover.
Press and hold button (for longer than
two seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
Connecting call
will appear
in the multifunction display and the au-
dio system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only). Roadside Assistance calls can be ter-
minated using the tbutton on the
multifunction steering wheel or the re-
spective button for ending a telephone
call on the COMAND headunit.
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after switching
on the ignition (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 272)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp on the Information
button¡ is flashing continuously
and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
Call failed
ap-
pears in the multifunction display.
Information calls can be terminated us-
ing the tbutton on the multifunc-
tion steering wheel or the respective
button for ending a telephone call on
the COMAND headunit.
278 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The COMAND navigation*
system (if engaged) will continue to
run. The display in the instrument clus-
ter is available for use, and spoken
commands are only available by press-
ing the RPT button on the COMAND
unit. A pop-up window will appear in
the COMAND display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
Call connected
will appear in the
multifunction display to indicate re-
ceipt of the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.
288 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. In such a case, the
red brake warning lamp (
page 358) and
warning messages in the instrument cluster
(
page 367) come on while driving. To
brake, the driver must then apply signifi-
cantly greater brake pedal pressure and de-
press the pedal much further to obtain the
expected braking effect. If necessary, apply
full pressure to the brake pedal. Brakes may
only be applied to the front wheels. Stop-
ping distance is increased!
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift/dolly
equipment. A tow bar must be used if cir-
cumstances do not permit the use of the
recommended towing methods and the ve-
hicle requires towing with all four wheels on
the ground. Towing the vehicle with all four
wheels on the ground is only permissible for
distances up to 30 miles (50 km) and at a
speed not to exceed 30 mph (50 km/h). For
more information, refer to “Towing the vehi-
cle” (
page 439). For more information,
see “SBC brake system” (
page 90).
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Maintain a safe distance from vehicles
in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an acci-
dent.
289 Operation
Driving instructions
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads. If the parking brake is released and the
brake warning lamp in the instrument clus-
ter stays on, there is a malfunction in the
SBC brake system (
page 90) or the
brake fluid level in the reservoir is too low.
Brake pad wear or a leak in the system may
be the reason for low brake fluid in the res-
ervoir.
Have the brake system inspected by quali-
fied technicians immediately. Contact an
authorized Mercedes-Benz Center.
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid rec-
ommended by Mercedes-Benz.
After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so that the air stream will cool
down the brakes faster.
!Be very careful not to endanger other
road users when you apply the brakes.
Refer to the description of the Brake
Assist System (BAS) (
page 87).
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.
Be certain to read and observe the warning
notices on brake pad replacement
(page 380).!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps pre-
vent overheating of the brakes and re-
duces brake pad wear.
311 Operation
Tires and wheels
Tires and wheels
See an authorized Mercedes-Benz Center
for information on tested and recommend-
ed rims and tires for summer and winter
operation. They can also offer advice con-
cerning tire service and purchase.
Retreaded tires are not tested or recom-
mended by Mercedes-Benz, since previous
damage cannot always be recognized on
retreads. Mercedes-Benz can therefore
not assure the operating safety of the vehi-
cle when such tires are used.
See an authorized Mercedes-Benz Center
for information on tested and recommend-
ed rims and tires for summer and winter
operation.
Important guidelines
Only use sets of tires and rims of the
same type and make.
Tires must be of the correct size for the
rim.
Break in new tires for approximately
60 miles (100 km) at moderate
speeds.
Regularly check the tires and rims for
damage. Dented or bent rims can
cause tire inflation pressure loss and
damage to the tire beads.
If vehicle is heavily loaded, check tire
inflation pressure and correct as re-
quired.
Do not allow your tires to wear down
too far. Adhesion properties on wet
roads are sharply reduced at tread
depths under
1/8in (3 mm).
When replacing individual tires, you
should mount new tires on the front
wheels first (on vehicles with
same-sized wheels all around).
Warning!
G
Replace rims or tires with the same designa-
tion, manufacturer and type as shown on the
original part. See an authorized
Mercedes-Benz Center for further informa-
tion. If incorrectly sized rims and tires are
mounted:
The wheel brakes or suspension compo-
nents can be damaged
The correct operating clearance of the
wheels and the tires are no longer guar-
anteed
Warning!
G
Worn, old tires can cause accidents. If the
tire tread is badly worn, or if the tires have
sustained damage, replace them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can re-
sult in the bolts loosening and possibly an
accident.
382 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
(USA only);(Canada only)3
Brake fluid
Visit workshop
There is insufficient brake fluid in the
reservoir.
Risk of accident! Stop the vehicle and
notify an authorized Mercedes-Benz
Center. Do not add brake fluid! This
will not solve the problem.
Warning!
G
Driving while these messages are displayed
can result in an accident. Have your brake
system checked immediately.
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift/dolly
equipment.
A tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
u p t o 3 0 m i l e s ( 5 0 k m ) a n d a t a s p e e d n o t t o
exceed 30 mph (50 km / h). For more infor-
mation, refer to “Towing the vehicle”
(page 439).
If the SBC brake system enters its emergen-
cy operation mode, the driver must apply
significantly greater brake pedal pressure
and depress the pedal much further than
normal to obtain braking effect. If neces-
sary, apply full pressure to the brake pedal.
Brakes may only be applied to the front
wheels. Stopping distance is increased!
Do not add brake fluid before checking the
brake system. Overfilling the brake fluid res-
ervoir can result in spilling brake fluid on hot
engine parts and the brake fluid catching
fire. You can be seriously burned.!If you find that the brake fluid in the
brake fluid reservoir has fallen to the
minimum mark or below, have the
brake system checked for brake pad
thickness and leaks.!Brake pad thickness must be visually
inspected by a qualified technician at
the intervals specified in the
Maintenance Booklet.
440 Practical hintsTowing the vehicle
!
To be certain to avoid a possibility of
damage to the drive train, however, we
recommend the drive shaft be discon-
nected at the rear axle drive flange (ve-
hicles with 4MATIC: disconnected at
the front and rear axle drive flanges) for
any towing beyond a short tow to a
nearby garage.
Warning!
G
If circumstances require towing the vehicle
with all wheels on the ground, always tow
with a tow bar if:
the engine will not run
there is a malfunction in the SBC brake
system
there is a malfunction in the power sup-
ply or in the vehicle’s electrical system
as that will be necessary to adequately con-
trol the towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make certain that the SmartKey
is in starter switch position2.
If the SmartKey is left in the starter switch
position0 for an extended period of time, it
can no longer be turned in the switch. In this
case, the steering is locked. To unlock, re-
move SmartKey from starter switch and re-
insert.
Warning!
G
The brake system requires electrical power
to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its emer-
gency operation mode. To brake, the driver
must then apply significantly greater brake
pedal pressure and depress the pedal much
further to obtain the expected braking ef-
fect. If necessary, apply full pressure to the
brake pedal. Brakes may only be applied to
the front wheels. Stopping distance is in-
creased! Adapt your driving style according-
ly. For more information, refer to “SBC brake
system” (
page 90).
With the engine not running, there is no
power assistance for the steering system. In
this case, it is important to keep in mind that
a considerably higher degree of effort is nec-
essary to steer the vehicle. Adapt your driv-
ing accordingly.