Page 354 of 506
353 Practical hints
What to do if …?
Where will I find...?
Unlocking/locking in an emergency
Opening/closing in an emergency
Replacing batteries in the SmartKey/ SmartKey with KEYLESS-GO*
Replacing bulbs
Replacing wiper blades
Flat tire
Battery
Jump starting
Towing the vehicle
Fuses 
     
        
        Page 374 of 506
373 Practical hints
What to do if …?
Display
Display message
Possible cause
Possible solution
P
Selector lever
in park position
You have turned off the engine with the 
KEYLESS-GO* start/stop button in gear 
selector lever positionN and opened the 
driver’s door.
or
You have attempted to switch off the en-
gine with the KEYLESS-GO* start/stop 
button while the gear selector lever was in 
positionR orD.
Place the gear selector lever in 
positionP.
Please
shift to
P or N
You have attempted to start the engine 
with the KEYLESS-GO* start/stop button 
while the gear selector lever was in 
positionR orD.
Place the gear selector lever in 
positionP or N. 
     
        
        Page 383 of 506

382 Practical hintsWhat to do if …?Display symbol
Display message
Possible cause
Possible solution
A 
Reserve fuel
The fuel level has dropped below the re-
serve mark.
Refuel at the next gas station 
(page 302).
Y
Hood open!
You are driving with the hood open.
Close the hood (
page 306).
I 
Remove key
You have forgotten to remove the 
SmartKey.
Remove the SmartKey from the start-
er switch.
Replace key
No additional code available for SmartKey 
or SmartKey with KEYLESS-GO*.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Key
Check battery!
The SmartKey with KEYLESS-GO* batter-
ies are discharged.
Change the batteries (
page 412).
Key
not recognized!
The SmartKey with KEYLESS-GO* is not 
recognized while the engine is running be-
cause
the SmartKey is not in the vehicle
there is strong radio-frequency inter-
ference
Stop the vehicle as soon as it is safe to 
do so.
Search for the SmartKey.
Otherwise the vehicle cannot be centrally 
locked nor can the engine be started 
again after the engine has been stopped.
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.
Change the position of the SmartKey 
in the vehicle.
Operate the vehicle with the SmartKey 
in the starter switch if necessary.
Keyless Go
Check system
The KEYLESS-GO* system is malfunction-
ing.
Visit an authorized Mercedes-Benz 
Center as soon as possible. 
     
        
        Page 384 of 506

383 Practical hints
What to do if …?
Display symbol
Display message
Possible cause
Possible solution
I 
Key recognized
in vehicle!
A SmartKey with KEYLESS-GO* left in the 
vehicle was recognized while locking the 
vehicle from the outside.
Take the SmartKey out of the vehicle.
Key
do not forget key
This display appears (for a maximum of 
60 seconds) if the driver’s door is opened 
with the engine shut off and no SmartKey 
in the starter switch.
Message is only a reminder.
Insert SmartKey in the starter switch.
Take the SmartKey with 
KEYLESS-GO* with you when leaving 
the vehicle.
. 
3rd brake lamp
The high mounted brake lamp is malfunc-
tioning.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Brake lamp
Drive to workshop
Stop lamp illumination is delayed or lamp 
is permanently on.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Brake lamp, left
The left brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Brake lamp, right
The right brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Display malfunction
Visit workshop
The display for the lamps or the system is 
malfunctioning.
Visit an authorized Mercedes-Benz 
Center as soon as possible.
Front foglamp, left
The left front fog lamp is malfunctioning.
Replace the bulb as soon as possible.
Front foglamp, right
The right front fog lamp is malfunctioning.
Replace the bulb as soon as possible. 
     
        
        Page 398 of 506
397 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
If you are unable to unlock the vehicle with 
the SmartKey or KEYLESS-GO*, open the 
driver’s door and the trunk using the 
mechanical key. 
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in direction of 
arrow.
Slide mechanical key2 out of the 
housing.Unlocking the driver’s door
1Unlocking
Insert the mechanical key into the 
driver’s door lock until it stops.
Turn the mechanical key counterclock-
wise to position1.
The driver’s door is unlocked.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft 
alarm system. To cancel the alarm, do 
one of the following:
Press button Œ or ‹ on the 
SmartKey. 
Insert the SmartKey in the starter 
switch. 
Vehicles with KEYLESS-GO*:
Pull the outside door handle.
Press the KEYLESS-GO* start/stop 
button (
page 35). 
     
        
        Page 408 of 506

407 Practical hints
Opening/closing in an emergency
Place both straps on soft top compart-
ment cover.
Take hex wrench out of trunk.
Close trunk lid.
You will only have access to the trunk 
again when the emergency operation 
has been completed.
You and your assistant should each 
take one of the straps by the handle.
With a strong, simultaneous tug on the 
loops, pull soft top compartment cover 
upward and out to the rear.
iDo not place the SmartKey in the open 
trunk. You may lock yourself out.
Vehicles with KEYLESS-GO*: To pre-
vent a possible inadvertent lockout, the 
trunk lid will open automatically if a 
SmartKey with KEYLESS-GO* is recog-
nized in the area of the rear shelf or in-
side the trunk.!The trunk lid must remain closed during 
the next steps in the procedure. Other-
wise the trunk lid and the soft top com-
partment cover may come into contact 
with one another and be damaged.Warning!
G
At this point, the remaining procedure 
needs to be done by two people. Otherwise 
you could be injured.
 
     
        
        Page 413 of 506

412 Practical hintsReplacing batteries in the SmartKey/ SmartKey with KEYLESS-GO*If the batteries in the SmartKey or the 
SmartKey with KEYLESS-GO* are dis-
charged, the vehicle can no longer be 
locked or unlocked. It is recommended to 
have the batteries replaced at an 
authorized Mercedes-Benz Center.
Batteries contain materials that can harm 
the environment if disposed of improperly. 
Recycling of batteries is the preferred 
method of disposal. Many states require 
sellers of batteries to accept old batteries 
for recycling.
SmartKey
Replacement batteries: Lithium, type 
CR 2025 or equivalent.
Remove mechanical key1 
(page 397).
1Mechanical key
2Battery compartment
Insert mechanical key 1 in side 
opening and push gray slide.
Battery compartment2 is unlatched.
Pull battery compartment 2 out of the 
SmartKey housing in direction of 
arrow.
Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help 
immediately.
iWhen inserting the batteries, make 
sure they are clean and free of lint.iWhen changing batteries, always re-
place both batteries.
The required replacement batteries are 
available at any Mercedes-Benz 
Center. 
     
        
        Page 414 of 506

413 Practical hints
Replacing batteries in the SmartKey/ SmartKey with KEYLESS-GO*
Remove the batteries.
3Battery
4Contact spring
Using a lint-free cloth, insert new 
batteries 3 under the contact 
spring4 with the plus (+) side facing 
up.
Return battery compartment 2 into 
housing until it locks into place.
Slide mechanical key 1 back into the 
SmartKey.
Check the operation of the SmartKey.
SmartKey with KEYLESS-GO*
Replacement batteries: Lithium, type 
CR 2025 or equivalent.
Remove mechanical key (
page 397).
Insert the mechanical key in side open-
ing and push grey slide.
The battery compartment is unlatched.
Pull the battery compartment out of the 
SmartKey housing.
1Battery
2Tilt battery up
3Mechanical key
Using mechanical key3, apply 
pressure to position2.
Battery1 tilts up slightly.
Pull batteries1 out in direction of 
arrow.
Using a lint-free cloth, insert new 
batteries1 with the plus (+) side 
facing up.
Return battery compartment into hous-
ing until it locks into place.
Slide mechanical key 1 back into the 
SmartKey.
Check the operation of the SmartKey 
and the KEYLESS-GO*.