283 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Connecting call
ap-
pears in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
iThe remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the
message
Connecting call
will appear
in the multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked,
a Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk
recessed handle again.
iWhen the anti-theft alarm or the
tow-away alarm stays on for more than
30 seconds, a call is initiated automat-
ically to the Response Center, see “An-
ti-theft alarm system” (
page 89) and
tow-away alarm (
page 91).
302 OperationAt the gas stationRefueling
The fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey or the SmartKey with
KEYLESS-GO* automatically locks/un-
locks the fuel filler flap.1To open the fuel filler flap
2To insert the fuel filler cap
Turn the engine off
by turning the SmartKey to
position0. Remove the SmartKey
from the starter switch.
by pressing the KEYLESS-GO*
start/stop button. Open the driv-
er’s door (with driver’s door open,
starter switch is now in position0,
same as with SmartKey removed
from starter switch).
Open the fuel filler flap by pushing at
the point indicated by the arrow1.
The fuel filler flap springs open.
Turn fuel cap counterclockwise and
hold on to it until possible pressure is
released.
Take off cap and set it in direction of
arrow2 in the recess on the fuel filler
flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.
Only fill your tank until the filler nozzle
unit cuts out – do not top up or
overfill.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious inju-
ry. Whenever you are around gasoline, avoid
inhaling fumes and skin contact, extinguish
all smoking materials. Never allow sparks,
flame or smoking materials near gasoline!
Failure to remove the fuel cap slowly could
result in personal injury.
346 OperationVehicle careWe have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at an authorized
Mercedes-Benz Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at an
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care prod-
ucts.Power washer
When using a power washer for cleaning
the vehicle, always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not “bead up”, normally
every three to five months, depending on
climate and washing detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up Stick
for quick and provisional repairs of minor
paint damage (i.e. chips from stones, vehi-
cle doors, etc.).
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with
KEYLESS-GO* is in close proximity, i.e.
within approximately 3 ft
(approximately 1 m), the vehicle could
be inadvertently locked or unlocked. !Never use a round nozzle to
power-wash tires. The intense jet of
water can result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.
347 Operation
Vehicle care
Engine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from the intrusion of
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax, should be applied to the
engine compartment after every engine
cleaning. Before applying, all control
linkage bushings and joints should be
lubricated. The poly-V-belt and all pulleys
should be protected from any wax.
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Only use a mild car wash
detergent, such as Mercedes-Benz
approved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently. Rinse with clear water and thoroughly dry
with a chamois. Do not allow cleaning
agents to dry on the finish.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the underbody, do not
forget to clean the inner sides of the
wheels.Soft top
Clean soft top with soft top raised and
locked. Lower the soft top into the storage
compartment only if the soft top is com-
pletely dry. If the soft top is kept in the
storage compartment for a lengthy period,
raise it and air out with the windows open
about every 4 months.
Light colored soft tops should be cleaned
frequently to prevent spots and dirt from
setting in, which could stain and discolor
the soft top material permanently.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with
KEYLESS-GO* is in close proximity, i.e.
within approximately 3 ft
(approximately 1 m), the vehicle could
be inadvertently locked or unlocked.
!Remove bird droppings immediately.
The organic acid damages the material
and causes the soft top to leak
Never use a power washer to clean the
soft top, as you may damage the soft
top material.
Do not use sharp-edged instruments
for the removal of ice and snow.
383 Practical hints
What to do if …?
Display symbol
Display message
Possible cause
Possible solution
I
Key recognized
in vehicle!
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the
vehicle from the outside.
Take the SmartKey out of the vehicle.
Key
do not forget key
This display appears (for a maximum of
60 seconds) if the driver’s door is opened
with the engine shut off and no SmartKey
in the starter switch.
Message is only a reminder.
Insert SmartKey in the starter switch.
Take the SmartKey with
KEYLESS-GO* with you when leaving
the vehicle.
.
3rd brake lamp
The high mounted brake lamp is malfunc-
tioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Brake lamp
Drive to workshop
Stop lamp illumination is delayed or lamp
is permanently on.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Brake lamp, left
The left brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Brake lamp, right
The right brake lamp is malfunctioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Display malfunction
Visit workshop
The display for the lamps or the system is
malfunctioning.
Visit an authorized Mercedes-Benz
Center as soon as possible.
Front foglamp, left
The left front fog lamp is malfunctioning.
Replace the bulb as soon as possible.
Front foglamp, right
The right front fog lamp is malfunctioning.
Replace the bulb as soon as possible.
397 Practical hints
Unlocking/locking in an emergency
Unlocking/locking in an emergency
Unlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey or KEYLESS-GO*, open the
driver’s door and the trunk using the
mechanical key.
1Mechanical key locking tab
2Mechanical key
Move locking tab1 in direction of
arrow.
Slide mechanical key2 out of the
housing.Unlocking the driver’s door
1Unlocking
Insert the mechanical key into the
driver’s door lock until it stops.
Turn the mechanical key counterclock-
wise to position1.
The driver’s door is unlocked.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:
Press button Œ or ‹ on the
SmartKey.
Insert the SmartKey in the starter
switch.
Vehicles with KEYLESS-GO*:
Pull the outside door handle.
Press the KEYLESS-GO* start/stop
button (
page 35).
398 Practical hintsUnlocking/locking in an emergencyUnlocking the trunk
A minimum height clearance of 5.41 ft
(1.65 m) is required to open the trunk lid.
The trunk lid lock is located next to the
handle above the rear license plate recess.
1Unlocking in an emergency
2Handle
Insert the mechanical key into the
trunk lid lock until it stops.
Turn the mechanical key
counterclockwise to position1 and
hold it in this position.
Pull the trunk lid handle2 and lift the
trunk lid.
The trunk opens.
Turn the mechanical key back and
remove it from the trunk lid lock.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, do the following:
Close the passenger door and the
trunk lid.
Press the central locking switch in the
center console (
page 110).
Check to see whether the locking knob
on the passenger door have moved
down.
If necessary push it down manually.
Except for the driver’s door, the vehicle
should now be locked.
! Always make sure there is sufficient
overhead clearance.
399 Practical hints
Unlocking/locking in an emergency
1Locking
Insert the mechanical key into the
driver’s door lock until it stops.
Turn the mechanical key clockwise to
position1.
The driver’s door is locked.
Fuel filler flap
In case the central locking system does
not release the fuel filler flap, you can open
it manually.
The release button is on the right-hand
side of the luggage compartment behind
the side trim.
Open trunk lid.
Remove the side trim from the
right-hand side of the luggage compart-
ment.
Reach inside through opening2 in di-
rection of arrow.
Turn release knob 1 clockwise (arrow)
as far as will go.
The fuel filler flap is released and can
be opened from outside.
Open the fuel filler flap from outside.
Warning!
G
If you operate the emergency release but-
ton, be careful of the sharp edges so that
you do not injure yourself.