243 Controls in detail
Audio system
Accepting an incoming call
If the telephone is active in the background
(reception symbol is visible in the display),
the audio source is muted when an incom-
ing call is received. A ringing tone can be
heard and the caller’s telephone number,
or the name under which the telephone
number has been saved in the telephone
book, appears in the display. If the caller’s
number is not relayed,
CALL
will appear in
the display.
Press s button.
The call is accepted.Muting a call
It is possible to mute a call; the caller is
then no longer able to hear you.
Mute on
Press
MUT
soft key.
MIC MUTE
will appear in the display.
Mute off
Press
MUT
soft key again.
Terminating a call
Press t button.
The current call is terminated and the
muted audio source becomes active
again.Accepting a second incoming call
If you receive another call during an al-
ready active call, you can accept the sec-
ond call and switch between the two.
Accepting a second call
Place new call by entering tele-
phone number manually.
You are connected to the second
caller; the first caller is kept on hold.
iYou will be notified of the second call
acoustically, but you will not see this in
the display.
244 Controls in detailAudio system
Switching between calls
Press s button.
This switches between the calls.
The non-active call is kept on hold.
Terminating a call
Press t button.
The current call is terminated. The
connection to the caller previously
kept on hold is also interrupted;
however, reconnection is indicated
by an acoustic signal.Placing a second call
If you wish to place another call during an
already active call, you can place the sec-
ond call and switch between the callers or
combine them into one call. Note that this
feature is depending on availability from
your mobile phone service provider.
Placing a second call
Place a new call by entering tele-
phone number manually.
Press s button.
You are connected to the second
caller; the first caller is kept on
hold.
Terminating a call
Press t button.
The current call is terminated. The
connection to the caller previously
kept on hold is also interrupted;
however, reconnection is indicated
by an acoustic signal.
Combining two calls
Press s button.
The calls are combined into one
call.
Terminating a combined call
Press t button.
The connection to both callers is
terminated.
245 Controls in detail
Audio system
Emergency calls “911”
The following describes how to dial a “911”
emergency call using the audio system
head unit when a Mercedes-Benz specified
mobile phone* is inserted in the phone
cradle*. Unless otherwise specified, the
descriptions refer to the audio system
head unit.
Consult the separate telephone operating
instructions that came with your mobile
phone* for information on how to place a
“911” emergency call on the mobile
phone*. The following conditions must be met for a
“911” emergency call:
Telephone must be switched on.
The corresponding mobile communica-
tions network must be available.
If you cannot make an emergency call, you
will have to initiate rescue measures your-
self. GSM network phones
Placing a “911” emergency call using
audio head unit with the phone locked
Press hbutton to switch to tele-
phone operation. PIN?
appears in the audio display.
Enter 911 using the number keypad on
the audio head unit.
Press
OK soft key or sbutton for
dialing to begin.
DIALING
appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency.
Warning!
G
The “911” emergency call system is a public
service. Using it without due cause is a crim-
inal offense.
iEmergency calls may not be possible
with all telephone networks or if certain
network services and/or telephone
functions are active. Check with your
local service providers.
246 Controls in detailAudio systemPlacing a “911” emergency call using
audio head unit with the phone un-
locked
Press hbutton to switch to tele-
phone operation.
Enter 911 using the number keypad on
the audio head unit.
Press sbutton for dialing to begin. DIALING
appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency. TDMA/CDMA network phones
Placing a “911” emergency call using
audio head unit with the phone locked
Press hbutton to switch to tele-
phone operation. CODE?
appears in the audio display.
Enter 911 using the number keypad on
the audio head unit.
Press
OK soft key or sbutton for di-
aling to begin.
DIALING
appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency. Placing a “911” emergency call using
audio head unit with the phone un-
locked
Press hbutton to switch to tele-
phone operation.
Enter 911 using the number keypad on
the audio head unit.
Press sbutton for dialing to begin.DIALING
appears in the audio display
while the telephone establishes the
connection.
Wait until the emergency call center
answers, then describe the emergency.
iIf no SIM card is in the mobile phone, NO SERVICE
appears in the audio dis-
play. In that case, you only can make an
emergency call on the mobile phone it-
self, without the use of the head unit.
272 Controls in detailUseful featuresStorage compartments Glove box
1Glove box
2Glove box lid releaseOpening the glove box
Pull lid release2.
The glove box lid opens downward.
Closing the glove box
Push lid up to close.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when stowing objects in the vehicle. Put lug-
g a g e o r c a r g o i n t h e t r u n k i f p o s s i b l e . D o n o t
pile luggage or cargo higher than the seat
backs.
Luggage nets cannot secure hard or heavy
objects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
an accident.
iThe glove box lid contains a compart-
ment for eyeglasses.
Close the compartment for glasses first
before closing the glove box.
Audio system/COMAND* with CD
changer*: The CD changer is located in
the glove box.
280 Controls in detailUseful featuresTele Aid
The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:
automatic and manual emergency
roadside assistance and
informationThe Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç. The volume can also be
adjusted using the volume knob on your
audio system or COMAND* head unit.
To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your
Tele Aid acquaintance call, you will receive
a user ID and password. By visiting
www.mbusa.com and selecting “Tele Aid”
(USA only), you will have access to account
information, remote door unlock and
more.
System self-check
Initially, after switching on ignition, mal-
functions are detected and indicated (the
indicator lamps in the SOS button, the
Roadside Assistance button• and the
Information button¡ stay on longer
than ten seconds or do not come on).
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the¡ button. Failure to complete
either of these steps will result in a
system that is not activated.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (G
lobal P
ositioning S
ystem) satel-
lites for vehicle location. If either of
these signals is unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
281 Controls in detail
Useful features
The message
Tele Aid malfunction
Drive to Workshop
appears in the
multifunction display.Emergency calls
An emergency call is initiated
automatically following an accident in
which the emergency tensioning devices
(ETDs) or air bags deploy.
An emergency call can also be initiated
manually by opening the cover next to the
interior rear view mirror labeled SOS, then
briefly pressing the button located under
the cover. See (
page 282) for
instructions on initiating an emergency call
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin
to flash. The message
Connecting call
appears in the multifunction display and
the audio system is muted. When the
connection is established, the message
Call connected
appears in the multifunc-
tion display. All information relevant to the
emergency, such as the location of the
vehicle (determined by the GPS satellite
location system), vehicle model, identifica-
tion number and color are generated.A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
The Response Center will attempt to
determine more precisely the nature of the
emergency provided they can speak to an
occupant of the vehicle.
The Tele Aid system is available if
it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time
the relevant cellular phone network
and GPS signals are available and pass
the information on to the Response
Center
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or message Tele Aid malfunction Drive to
Workshop
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
Response Center.
283 Controls in detail
Useful features
Roadside Assistance button•
The Roadside Assistance button• is
located below the center armrest cover.
Press and hold the •button (for
longer than two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The •button will flash while the call
is in progress. The message Connecting call
will appear in the
multifunction display and the audio
system is muted.
When the connection is established, the
message
Call connected
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and lo-
cation (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
The following is only available in the USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten
seconds during the system self-check
after switching on ignition (together
with the SOS button and the Informa-
tion button¡).
See system self-check (
page 280)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
Call failed
appears in the
multifunction display.
Roadside Assistance calls can be
terminated using the tbutton on
the multifunction steering wheel or the
respective button for ending a
telephone call on the audio system or
the COMAND* head unit.